What evidence can you share that demonstrates the impact of the engagement?
IT-Town has performed well, and we’re continuing to use them on a few of our own projects, for the construction company.
I don't participate in the app after the development phase, since they’re for my clients. One of the applications, AthleteBook, has about 5,000 users. The concierge app is still being fine-tuned, and hasn’t officially launched. There hasn’t been a lot of success in getting users for it, but I believe the client is getting marketing professionals to carry this out for them. Hopefully, they will do well, since all the apps have potential to be successful, they just need the right business model.
How did IT-Town perform from a project management standpoint?
The process has been thorough; Alexander had proper timelines and Gantt charts outlined. He followed through with everything, and made sure there was no miscommunication by outlining every feature in detail. He’s quite experienced in dealing with projects.
It was easy to work with them, despite the time difference. I'm located in Canada while they are in Ukraine. 9 AM my time is 6 PM in IT-Town’s location, so they talked to me in the morning.
What did you find most impressive about them?
The collaboration was straightforward. Other companies promised to do everything for me, but, when push came to shove, they couldn’t deliver on simple tasks, and claimed certain features were unrealistic at that time.
Are there any areas they could improve?
No. I am overall satisfied and wouldn’t change the process in any way.
Do you have any advice for future clients of theirs?
You get what you pay for. If someone will hire a company in India for $6,000 to develop an app, they can expect a $6,000 product. If they want to hire someone out of America and pay $100,000, they’ll possibly get a good app, but they can also hire hardworking Ukrainian people for half the price, and be perfectly satisfied. It’s a case where finding the perfect median is the key. For me, this is the point where value meets price and delivery. IT-Town is right in the vertex of it.