What evidence can you share that demonstrates the impact of the engagement?
They're prompt and well-educated, and most of the techs they put on our projects are compatible with us. I was recently near their offices, and they let me go into my system from their computers. I don't know any other agency that would allow that.
How did IT Partners Inc. perform from a project management standpoint?
They've never left us stranded, and they answer the majority of our questions. Their costs are high, but they help us avoid potential challenges that would cost more. Every time we communicate, they send us a ticket via email that states what they work on. If I ever refer my clients to them for work that will be billed to my books, they send an invoice that pertains to each ticket.
What did you find most impressive about them?
They're very versatile, and they're willing to provide services, no matter what we ask of them. If we ever present an odd situation to them, they figure it out.
Are there any areas they could improve?
When they opened their office in Calgary, we experienced a bit of a lag. That kind of transition can be challenging. Otherwise, they do very well.
Do you have any advice for potential customers?
Be patient and anticipate some initial expenses. If you let them do their job, they will deliver a good product. The money you spend at first will save you money in the future. If you have any questions, they will explain everything to you.