IT Labs was founded year 2005 in Los Angeles, CA. It was created with the sole purpose of producing the most high-performing, purpose and process-driven software development teams. Since day one we enabled our clients to compete with innovation and efficient development by providing them with turn-key teams and taking on the responsibility of hiring, firing, and nurturing talent for them. Today we count 700+ members in our ecosystem across multiple continents, with 300 internal, and 400+ external capacities. Our certifications include AWS, Azure, ISTQB, and ISO certified [ISO 9001, ISO 14001, ISO/IEC 27001, ISO/IEC 20000-1].
Through our teams, we strive to provide our clients with the best possible service and products, which can help them gain a competitive edge and set them up for long-term success.
We achieve this by basing everything we do as a company on five principles - People, Integrity, Excellence, Proactivity, and Innovation - all infused into our core belief: Idea Meritocracy. The best idea always wins, and we’re committed to supporting and helping our teams in turning them into reality.
We are a forward-thinking, technology-agnostic company dedicated to innovation across product design, architecture, infrastructure, and more. Specializing in Cloud, DevOps, AI/ML, and Blockchain, we cater to diverse tech stacks, staying current with the latest trends. Our experienced teams, particularly in HR/HCM, higher education, and finance, acquire industry know-how, ensuring effective communication with stakeholders. Our proactive approach and broad industry experience contribute to the overall value we bring to each engagement.
Multiple reviews praise IT Labs for their project management skills, including clear communication, timely deliveries, and robust reporting and governance. They consistently meet deadlines and maintain high transparency in project progress.
Room for On-Call Participation
One review suggests that IT Labs could improve by ensuring their contractors participate in on-call duties, especially for small teams or those releasing to production.
Seamless Team Integration
Clients appreciate how IT Labs integrates seamlessly with their internal teams, operating as if they were part of the client's organization. This integration has facilitated smooth and efficient project execution.
Timely and On-Budget Deliveries
IT Labs is recognized for delivering projects on time and within budget. They have launched products ahead of schedule and met key milestones, demonstrating reliability and efficiency.
Commitment to Client Success
IT Labs is dedicated to client success, as evidenced by their proactive approach, quality services, and smooth engagements. Clients have reported enhanced internal processes and successful project outcomes.
Consistent Follow-Up Support
IT Labs provides consistent follow-up support, ensuring that any modifications or updates are validated and that the client's needs are continually met post-delivery.
"They delivered the key milestones on time and at our quality standards."
Apr 22, 2024
CEO, Image API
Lawson Ellinor
IT Services
Tallahassee, Florida
51-200 Employees
Online Review
Verified
IT Labs developed a new SaaS product for an IT services company. They also re-platformed an existing SaaS product, crafted development and testing plans, and leveraged microservices for technical design.
With IT Labs' support, the client launched their product 90 days ahead of their estimated schedule. IT Labs mostly met all milestones, delivered the tasks at a high standard, and adhered to the project's budget. They also exhibited stellar project management skills and provided critical resources.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Image API
Describe what your company does in a single sentence.
Image API is a vertically focused provider of technology-enabled BPO services, document digitization services, and content management software to State and Local governments.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire IT Labs to accomplish?
Develop a new software as a service product that expanded our addressable market
Re-platform an existing software product onto new technology and user experience
SOLUTION
How did you find IT Labs?
Referral
Why did you select IT Labs over others?
Great culture fit
Good value for cost
Referred to me
How many teammates from IT Labs were assigned to this project?
10-12
Describe the scope of work in detail. Please include a summary of key deliverables.
Translated product functional design into
technical design, leveraging microservices,
creating the development and testing plans, leveraging agile disciplines as well as automated and performance testing,
deliver the product in 6 - 8 milestones, using 2 week sprint cycles, over an 18 month calendar horizon
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
All development milestones were met, most on time, and product was launched internally 90 days in advance of final development milestone, and our company formally launched product into the market on plan. Additionally, during the development cycle, we needed to adapt the technical design and make adjustments to our microservices technology decisions and IT Labs provided critical competencies and resources to navigate new technologies while keeping the development largely on plan and budget.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
IT Labs demonstrated deep competencies in project management, particularly in planning re: aligning scope, resources, time, and risk as well as robust reporting and governance that ensured high transparency re: project progress, prioritization on 30, 60, and 90 horizons, and escalations when necessary). Our team was able to see clearly project progress, milestone achievement, and the shadow metrics that confirmed status, progress, and quality of work. The IT Labs team operated with and communicated from a keen accountability to delivering on the project plan, as adjusted during the engagement. They delivered the key milestones on time and at our quality standards.
What was your primary form of communication with IT Labs?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
First, the incredible width and depth of IT Labs core competencies and their ability to bring those competencies and resources, when necessary, to our project which enabled our company to make significantly better strategic decisions on this project and then IT Labs was able to adjust/adapt the project plan to navigate these decisions without materially compromising our products time to market. And second, and possibly more importantly, their agility and "grit" to both successfully navigate the many crucible moments all strategic projects face and their team did not "blink", increased communications, decision-making, and found the new path to deliver on their commitments to our company.
Are there any areas for improvement or something IT Labs could have done differently?
None at this time! I think our company learned a great deal from IT Labs and those learnings continue to drive improvements in our company, particularly when working across time zones and with resources based outside the United States.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I have partnered with IT Labs across multiple companies and range of projects and in each company and project they were the strategic key to our success!
Cloud Consulting, Software & Web Dev for Ticketing Platform
Cloud Consulting & SICustom Software DevelopmentWeb Development
Confidential
Jan. 2022 - Jan. 2024
4.0
Quality
4.0
Schedule
4.5
Cost
3.5
Willing to Refer
4.0
"Their team members met the high bar of our expectations."
Dec 25, 2023
Senior Direct of Engineering, Ticketing Platform
Anonymous
Software
Israel
501-1,000 Employees
Online Review
Verified
A ticketing platform hires IT Labs to integrate their enterprise software with Salesforce. They've used AWS to sync CRM and sales data between Unify and Salesforce, built a web app, and helped transfer UIs.
Thanks to IT Labs, the client has witnessed measurable outcomes regarding the number of customers using their new services. While the partnership is still ongoing, IT Labs has demonstrated a growth-oriented approach and effectively delivered certain tasks. The client is expecting more success.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Senior Direct of Engineering of a Ticketing Platform
Describe what your company does in a single sentence.
We are a marketplace that people can use to sell their tickets on the secondary market. Additionally, we are the primary ticketing platform for a number of leagues and venues
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire IT Labs to accomplish?
Integation of our enterprise software with Salesforce
Accelerate migration of our enterprise software to new frontend framework
SOLUTION
How did you find IT Labs?
Referral
Why did you select IT Labs over others?
Great culture fit
Referred to me
How many teammates from IT Labs were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Integration to Salesforce: CRMi - developing an integration service using native AWS services to sync CRM and Sales data between Unify (our enterprise software) and Salesforce.
Migrating to new frontend: Unify - We developed a new back-office web application and needs assistance with the migration of thousands of screens, and UI flows from the old UI (mix of web and Winform) to the new frontend (full web and HTML5)
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Number of customers using new services or components or migrated to new services
Describe their project management. Did they deliver items on time? How did they respond to your needs?
One of these projects (CRMi) is on hold. The migration of the customers to Unify is 100% completed in the US and will be 100% satisfied in the UK in 2024
What was your primary form of communication with IT Labs?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
IT Labs - they care about its developers and are interested in their growth and development. Also, they dig into what skills and competencies are essential for hiring companies and do their best to match that. IT Labs developers. Their team members met the high bar of our expectations.
Are there any areas for improvement or something IT Labs could have done differently?
There is nothing special on my mind, one point raised is about those contractors who are fully integrated into the native team of ours, in some cases, their on-call participation is essential, especially in small teams and teams that release to productions.
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
3.5
Value / within estimates
Willing to Refer
4.0
NPS
Custom Software Development for Human Development Company
Application TestingCustom Software DevelopmentUX/UI DesignWeb Development
$1,000,000 to $9,999,999
Apr. 2015 - Ongoing
4.0
Quality
4.5
Schedule
4.0
Cost
4.0
Willing to Refer
4.5
"They work as one of our internal departments, not like a vendor."
Dec 6, 2023
Director of IT, Emergenetics International
Steven Douglas
Business services
Denver, Colorado
11-50 Employees
Online Review
Verified
IT Labs has helped a human development company implement enhancements to their existing platform. They've recently integrated an SSO feature into the client's platform and are currently maintaining it.
IT-Labs has successfully added all the necessary upgrades to the platform, leaving the client satisfied with the collaboration. They've gelled seamlessly with the internal team, allowing for a smooth and efficient process. Moreover, the team is responsive, transparent, and punctual with their work.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of IT of Emergenetics International
Describe what your company does in a single sentence.
Provide personal assessments to individuals, businesses and for young individuals
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire IT Labs to accomplish?
Support our technology platform
Enhance and grow our platform
SOLUTION
How did you find IT Labs?
IT-Labs reached out to our company
Why did you select IT Labs over others?
Pricing fit our budget
Great culture fit
Good value for cost
How many teammates from IT Labs were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
IT-Labs has been instrumental in supporting and expanding our internally developed platform, which now caters to global businesses around the clock in various languages. Accessible through both web browsers and mobile devices, our services have reached a wider audience. Notably, IT-Labs recently integrated a Single Sign-On (SSO) feature into our platform. Their commitment extends to ensuring our platform stays abreast of technological advancements throughout the years.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
IT-Labs has enhanced our platform to add additional features requested by our business leaders as well as to keep up with technology advancements.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Collaborating with IT-Labs, we've consistently received requested services in a timely manner, barring occasional delays due to internal business requirements. Transparent communication with our business leaders helped manage expectations regarding last-minute project changes and their impact on timelines.
Throughout my time with IT-Labs, they have demonstrated a collaborative spirit, actively contributing to the achievement of our business goals. They have seamlessly integrated into our company, consistently aligning their efforts with our overarching business objectives.
What was your primary form of communication with IT Labs?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They work as one of our internal departments, not like a vendor.
Are there any areas for improvement or something IT Labs could have done differently?
No company is perfect as they is always something that can be improved upon. I don't know what I would ask or like to see improved at this time.
RATINGS
4.0
"Really can't ask for more than they deliver. No business is perfect and there is always room for improvement. I'm allowing for the improvement with this score"
Quality
4.5
Service & Deliverables
"The QA process changes go through before it gets to us is great"
Schedule
4.0
On time / deadlines
"They deliver what they say they will. I don't feel they inflate their estimates to make deadlines."
Cost
4.0
Value / within estimates
"Management always wants a lower cost of services"
Willing to Refer
4.5
NPS
"I'm not one to actively promote but would highly recommend if asked
Website Management for Investment Advisory Firm
Application Management & SupportWeb Development
Confidential
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"We're impressed with their consistency and follow-up support, which are not always the case with a service provider."
Nov 20, 2023
COO, Windmuehle LLC
Anonymous
Financial services
Austin, Texas
1-10 Employees
Online Review
Verified
IT Labs provides website management support to an investment advisory firm. They handle the website's technical elements and modify the platform at the client's request.
IT Labs impresses the client with their ability to validate website modifications. They're also timely, responsive, and consistent. Moreover, they provide follow-up support and accessible communication via email, messaging apps, and virtual meetings. Overall, the client appreciates the partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the COO of Windmuehle LLC
Describe what your company does in a single sentence.
Registered Investment Advisor
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire IT Labs to accomplish?
Manage Website
SOLUTION
How did you find IT Labs?
Referral
Why did you select IT Labs over others?
Good value for cost
How many teammates from IT Labs were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
IT Labs manages the technical elements of our website and also makes revisions at our request.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Ability to validate modifications to the website.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
IT Labs is extremely timely and responsive. I greatly appreciate their partnership.
What was your primary form of communication with IT Labs?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We're impressed with their consistency and follow-up support, which are not always the case with a service provider.
Are there any areas for improvement or something IT Labs could have done differently? No suggestions for improvement. I am very happy with their performance.
"Overall, they have high-quality software, strong technical resources, and a high level of commitment to meeting deadlines."
Nov 16, 2023
VP of Technology, Construction Company
Anonymous
Construction
Broomfield, Colorado
11-50 Employees
Online Review
Verified
IT Labs developed three sets of web pages for a construction company's customer portals. They used .Net and Angular on a Microsoft Azure platform.
IT Labs demonstrated a high level of commitment to meeting deadlines and delivery dates. They were also praised for their high-quality software and strong technical resources.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Vice President of Technology of a construction company
Describe what your company does in a single sentence.
We help home builders get building products at good prices and we help building product manufacturers sell more products.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire IT Labs to accomplish?
Develop new web pages for our customer portals
SOLUTION
How did you find IT Labs?
Previous engagement
Why did you select IT Labs over others?
Pricing fit our budget
Good value for cost
How many teammates from IT Labs were assigned to this project?
10-15
Describe the scope of work in detail. Please include a summary of key deliverables.
Develop 3 sets of web pages in our customer portals including understanding the requirements, developing the software, testing it, and deploying it. Develop was done in .Net and Angular on a Microsoft Azure platform. Changes to identity management processes were also necessary.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Daily scrums. Weekly written status reports.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
It-Labs demonstrated a high level of commitment to meeting deadlines and delivery dates.
What was your primary form of communication with IT Labs?
Virtual Meeting
What did you find most impressive or unique about this company?
Overall, they have high-quality software, strong technical resources, and a high level of commitment to meeting deadlines.
Are there any areas for improvement or something IT Labs could have done differently?
Nothing to add
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
IT & Project Mgmt Support for Consulting Company
Business ConsultingIT Strategy ConsultingOther IT Consulting and SI
Confidential
Jan. 2021 - Ongoing
4.5
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
4.0
"IT Labs always provided quality services."
Nov 15, 2023
Consultant & Resourcing Manager, Consulting Co
Anonymous
Financial services
Prague, Czech Republic
1,001-5,000 Employees
Online Review
Verified
IT Labs provides technology services and project management support for a consulting company. Their work has included process structuring, documentation, and IT support for several customer-oriented projects.
IT Labs has delivered all projects successfully, satisfying end customers and enhancing the client's internal processes. The team offers clear communication and timely deliveries, using virtual meetings and messages to communicate. Overall, they provide quality services and smooth interactions.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Consultant/Resourcing manager of a financial services company
Describe what your company does in a single sentence.
Consulting company leading technology projects for variety of clients globally.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire IT Labs to accomplish?
Support with technology services on PwC's project.
Internal systemization of a new PwC programme.
SOLUTION
How did you find IT Labs?
Referral
Why did you select IT Labs over others?
Good value for cost
Referred to me
How many teammates from IT Labs were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Project management support for our internal programme - structuring whole processes, writing documentation, flow maps, etc.
IT Labs provides PwC with technology services for projects. IT Labs successfully engaged several resources with different capabilities on either internal PwC or Client projects. We have experienced only positive feedback on the resources and we hope to engage additional resources in the future.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Client projects were delivered successfully and without any reprimands from the client for which the service was provided. The internal project helped to put our programme on a different track after which we were able to shift our focus on the business development side and we did not have to focus on internal processes.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Clear communication, deliverables finished on time.
What was your primary form of communication with IT Labs?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
IT Labs always provided quality services and all engagements went smoothly.
Are there any areas for improvement or something IT Labs could have done differently?
Cannot identify anything at this moment.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.0
NPS
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