IT-K Agency

BACKGROUND

Please describe your company and your position there.

I manage a big eCommerce website. We sell products for auto detailing. We have 500+ unique products that help our buyers to upgrade, restore, clean, and make cosmetic changes to their vehicles

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-K Agency, and what were your goals?

We started the new company and wanted to work in the low-competitive market in Ukraine - auto detailing. Also, it was an idea to expand our sales to other countries, such as Poland, Germany, and France.

SOLUTION

How did you select this vendor and what were the deciding factors?

My friend suggested me IT-K agency because they have created several big projects for his retail companies. Also, I knew that they can help me with Google Ads and Facebook Ads, so it was pretty obvious in our situation to move forward with Taras, Ihor, and their team. Also, before the beginning of our cooperation, I've checked their reviews on Clutch.co :)

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We discussed our needs, and the IT-K team suggested to us how to move forward, so we created the specification for our website. Then several mockups were created, we choose one of those and the design work was started. It took less than a month to create the design for the main pages of our website.

After the approval, the development process was started. In this case, it was great because it was no determination between the design and development parts. While main pages such as Homepage and Product page were under development, their designer finished all other pages. such as Contact us, Terms, and conditions, etc. It was made on WooCommerce because it is easy to manage - it was suggested by the IT-K agency.

Now, I can say with 1000% that it was the best choice because my content managers are so happy with WooCommerce and WordPress in general. After the development part was finished, the IT-K SMM department created Facebook/Instagram, and Google accounts and Ads. So, now we have a lot of profitable advertisements in several ways, so not all eggs in one basket :D At this moment, they provide us with technical support, Advertisement reports, and analytics.

How many people from the vendor's team worked with you, and what were their positions?

We met with the Project Owner, Project manager, 2 SMM Specialists, and once with the Web designer. Also, I guess it was 2 developers on our project but we haven't met and it wasn't needed, to be honest)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It was a totally new website for us, so we are still waiting for our best scores but we are selling a lot of products via the website, Instagram, and Google shopping. But with our expansion to other regions, I think we'll have double or even triple better results. Thanks to the IT-K team for helping us in this hard period.

Describe their project management style, including communication tools and timeliness.

Everything was pretty clear. We received the reports with the progress each week, so it was pretty clear to us where we are at every moment. We used Skype, and Telegram for communication. Also, the IT-K created for us some client account in their task manager for details. But we didn't use it, because everything was great in communication

What did you find most impressive or unique about this company?

Everything was so easy — no pressure and no need to explain everything twice as it was with other vendors. Also, they answered all our calls, and questions and gave us a lot of great suggestions and support.

Are there any areas for improvement or something they could have done differently?

not really. As I wrote above - everything was easy.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director at Eolas Biosciences Co. Ltd., a business development organization in Japan working in the pharmaceutical research area.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT-K Agency?

We needed a new and modern-looking website that would be attractive to our target customers.

SOLUTION

What was the scope of their involvement?

We started by providing IT-K Agency our specifications, design documentation, graphics, and general instructions via Google Sheets. We wanted the website to be SEO-friendly and structured in a very particular way. We sorted out all the specifications, as well as the timeline and pricing. After we reached an agreement, IT-K Agency designed and developed our website. 

The site is already completed — however, whenever we need to make some changes on the site, we contact IT-K Agency to do it for us.

What is the team composition?

We work with 2-3 people. IT-K Agency has a project coordinator, a coder, and an SEO expert.

How did you come to work with IT-K Agency?

We found them on Upwork. They had excellent reviews and I was really impressed with their profile, so we hired them.

How much have you invested with them?

We have spent around $10,000-$20,000.

What is the status of this engagement?

We started working together in January 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

IT-K Agency successfully built us a new website, and with it, we started getting a lot more engagement. It’s hard to quantify, but I’d say we receive 50% more inquiries now compared to before.

How did IT-K Agency perform from a project management standpoint?

Their project management is excellent, and I couldn’t ask for anything better. IT-K Agency is very responsive; they have good communication skills. They go above and beyond what we ask them to do. IT-K Agency gives us good suggestions all the time, and we are very impressed. 

We are using Google Sheets to keep track of how the project is progressing. When we just started, we used the Upwork chat system. We now use Skype for chats and occasional video calls, as well as emails.

What did you find most impressive about them?

IT-K Agency is very easy to work with. Apart from being personable, they anticipate what you need — I don’t have to spend energy micromanaging them. They’re also very reasonably priced. They provide excellent service, and I have no complaints.

Are there any areas they could improve?

When we’re communicating, there are several people involved since they’re an agency. Sometimes, I don’t know exactly who I’m talking to. IT-K Agency could improve by being clear about who is communicating with who at any given time.

Do you have any advice for potential customers?

Go for it.  IT-K Agency will do a very good job for you, and you will have a good experience.

BACKGROUND

Please describe your company and your position there.

I am founder and owner of SKM.digital. we provide custom WordPress theme and plugin development solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-K Agency, and what were your goals?

I hired IT-K Agency to augment our web development services. They are my go to agency to overflow web work. They have consistently provided outstanding quality code at a good price.

SOLUTION

How did you select IT-K Agency and what were the deciding factors?

I interviewed countless of white label web development agencies in the Ukraine before I settled on IT-K Agency. At the end of the day their communication and quality of work stood out amongst other agencies.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our typical project starts with a kickoff call during which we discuss design and functionality requirements. Once we agree to terms about the specific build I pass off the design files to IT-K and they generally start development the next day. The majority of projects are custom WP theme builds at which IT-K excels.

How many people from the vendor's team worked with you, and what were their positions?

2 - Project manager and owner

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Clients love the websites I develop with IT-K. They are easy to manage, function well, and look outstanding.

Describe their project management style, including communication tools and timelines.

Casual - We use Slack and Trello.

What did you find most impressive or unique about this company?

Consistent high quality of work and responsiveness.

Are there any areas for improvement or something they could have done differently?

Sometimes things are lost in translation but these issues are quickly resolved. IT-K has always made sure that all issues are resolved by the end of the project.

BACKGROUND

Please describe your company and your position there.

I'm Head of Marketing operations in the biggest Furniture and Design Center in Western Ukraine "TRY SLONY". We have 18,000 sq.m. of products for interior and exterior design: furniture, accessories, design solutions, etc. And in 2020 we've started our extension for another 12,000 sq.m.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-K Agency, and what were your goals?

Our previous website was created seven years ago by our indoor developer and designer. It was slow and hard to manage. We're a big company that's why it took some time to make a decision to redesign our website. At first, the IT-K team helped us to structure our processes using digital solutions. After that, they created a mock-up of our new website, we liked it and hired them for this job.

SOLUTION

How did you select IT-K Agency and what were the deciding factors?

In our business, the biggest advantage of digital solutions is hearsay/word of mouth from our colleagues, partners, and furniture manufacturers. So, we chose the IT-K Agency based on past projects and recommendations from other businesses.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

On our first meetings, the vendor gave us a lot of suggestions on how to make our working process easier and faster such as Slack, Jira, Miro, Trello, Telegram and etc. They started the implementation of chat services, a navigation system in the center, helped with our accounting department. They began our website development.

At first, we agreed with the mock-up of the new website, then we received detailed Specification, Responsive design, WordPress Development. After that, it took some time to gather all updated data from our lessees and to fill in the content. And testing/QA. And it was done.

When the website was ready, the IT-k started SEO for it and SMM. In a few months, we created the new Department - the biggest Doors Market. The IT-k team created Landing Page for it and started Ad campaigns. And the same steps with the Design Center in-house and Sleep and Health Center.

How many people from the vendor's team worked with you, and what were their positions?

IT-K Agency CEO was our main point of contact, at first. throughout the process. During the process, we communicated with the project manager and CMO. Also, there were three WordPress developers, a web designer, a graphic designer, two SEO specialists, an SMM specialist, copywriters, and a creative department with their photographers, bloggers, influencers, and others.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the new website, we received a 25% increase in offline traffic and almost 93% in online traffic, so IT-K suggested an e-commerce/WooCommerce website for us to increase funnels for our sales department.

Describe their project management style, including communication tools and timelines.

We had weekly stand-ups with their CEO, CMO, and Project manager, who communicated with the rest of the team. They generate a huge amount of creative ideas and help us to implement it. We used Slack, Jira, GitHub, Telegram, Miro, Trello, etc.

What did you find most impressive or unique about this company?

They gave us a professional WordPress website and helped us to digitalize our business

Are there any areas for improvement or something they could have done differently?

It was hard for us to work online so much but they were so patient.

BACKGROUND

Please describe your company and your position there.

I'm head of digital marketing in Furniture Mall Gora Home Story / Home Decor and Try Slony Furniture Mall.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-K Agency, and what were your goals?

We didn't have in-house developers to invest in our website, we hired the IT-K Agency team to design and develop a WordPress site for us. Also, they helped us with SEO, SMM, and Graphic Design By doing this, we're hoping to increase traffic to our mall.

SOLUTION

How did you select IT-K Agency and what were the deciding factors?

We searched online and asked for advice from our partners. After interviewing them, we choose the IT-K Agency based on their portfolio, design, and marketing skills

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a meeting to discuss our goals and objectives. After that IT-K team designed and developed an informative WordPress website for us with an incredibly detailed design. Also, they set up hosting and domain for us, webmail, Google Ads campaigns, Facebook Ads campaigns. We started SEO for our main website.

How many people from the vendor's team worked with you, and what were their positions?

Our main point of contact was the Project Manager. Also, there were 2 WordPress developers, a web designer, a graphic designer, an SMM specialist, an SEO specialist, marketing assistant.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our main goal was to increase traffic to our mall. After launching the website and all ad campaigns we received a 56% increase according to our data analytics. Also, the IT-K Agency helped us with interior design visualizations.

Describe their project management style, including communication tools and timelines.

We had weekly meetings with their CMO who communicated with the rest of their team. We used Slack, Viber, Jira, and they worked great with our team

What did you find most impressive or unique about this company?

The IT-K Agency gave us the most professional site we could even think about. They took their time to teach my team how to work with WordPress site, update the content by ourselves.

Are there any areas for improvement or something they could have done differently?

IT-K Agency helps us still with updating WordPress, Plugins, and Ad Campaigns. Also, we are happy with their Marketing, SEO, and SMM consultations.