What evidence can you share that demonstrates the impact of the engagement?
We make statements of work for all the projects we start, stating with our success criteria for them. It-Jim has always met the success criteria we wrote for them.
I’m managing seven teams, so I’m not always aware of the details. Every three months, I ask the people working with It-Jim how things are going, and they always tell me that everything is good. I don’t have a bad comment to give.
How did It-Jim perform from a project management standpoint?
They’ve visited us in Israel, and we have a very good vibe. They’re very good guys. We have good communication with the team members, as well as the CTO and the project manager.
They really stand by the timelines they give us, and they make the algorithm optimizations they promise. We use email, WhatsApp, Jira, Teams, Microsoft Project, and phone calls to communicate. Ievgen (CEO, It-Jim) is available 24/7 on WhatsApp or over the phone.
What did you find most impressive about them?
They communicate clearly and they respect deadlines. I’d worked with a few companies in Ukraine, Bulgaria, and Belgium before starting with It-Jim, and I’ve stayed with them for one and a half years because of the success of the work. I normally don’t take the time to give referrals when asked for them, but I’ve done it for It-Jim.
Are there any areas they could improve?
I don’t have something for them to improve. I want to believe that our companies will grow together. Israeli companies use software houses in Ukraine and Belgium, and my dream is that we’ll grow together with It-Jim and turn into a big company.
Do you have any advice for future clients of theirs?
With any provider, everything that needs to be done should be written down, in terms of success criteria, timeline, and price. That way, everyone on both sides will understand what needs to be done.