Could you share any statistics or metrics from this engagement?
They keep working until they get it done. We work together on a contract basis, so I pay a certain amount a month, and they just come whenever we need them for whatever blows up that month. I don’t have to worry about them nickel-and-diming me.
I can tell you what I don’t like. Before, the other company we worked with beforehand would come and they would do something to my system, and then not check that all the printers and everything else was back up and live again. They would leave and nothing would be working. They’d come back and charge another hour to fix what they didn’t fix when they came last time. Their work continuously snowballed like that.
With IT Horizons, it doesn’t matter. I never hesitate phoning my IT guys and I don’t try and go look for the solution myself. They’ll help you find a solution and roll it out and implement it from start to finish, because they’re better. They’re highly motivated to do the job right the first time because they have to come back and get it working and don’t get to charge me more hours if they don’t.
How did IT Horizons perform from a project management standpoint?
I haven’t had issues with delayed work or any defects. They’re extremely responsive, professional and reliable as a technology partner, especially when compared to the previous vendor we had.
What distinguishes IT Horizons from other providers?
They’ll stop and think, and provide solutions around how you can do things, versus the other guys that will just do what you tell them you want.
Is there anything IT Horizons could have improved or done differently?
No, they’re fast. They’ll chat and sympathize. They’re very down-to-earth and they’ll find a solution. No stress, no drama, all very low-key, but efficient.
Do you have any tips or advice for future clients of theirs?
By a monthly contract you will save yourself tons of money and frustration in the long run because you get all the service you need. Some months you’ll think it’s a waste of money when you don’t have any breakdowns, but overall, there’s someone monitoring your equipment, your machines and purchase plan. Their contract strategy is a brilliant solution that makes you not scared to pick up the phone. It’s a positive working relationship. The previous IT vendor was always butting heads with me because I’d have to fight for at least one invoice every month, saying, “Well, that’s not right. You guys were here. It was broke when you left.” That’s just an unnecessary negative position to put your customer in.