What was the scope of their involvement?
IT DEV GROUP built a lead generator for me to be able to process high quality files which can be transferred to a database. Users don’t need to enter every single item or piece of information from the emails generated by the QQ Moving website. Instead, they can simply double-click the information and proceed to the customer with just a couple clicks.
There’s no need to spend 20-40 minutes with a single customer for a moving service just to get all the details. By making it possible to spend only 10 minutes on the phone, it allows us to show the customer that we’re professional and have the tools to make things right. This ultimately helps us expand our business.
The platform will also feature professional advisors in the moving industry for customers to receive help from. Additionally, they will build a calculator that can be used as a separate mobile application by estimators onsite for gathering customer information.
IT DEV GROUP conducted research on their end on how the product could be expanded. We have talked about this, and there will be more projects coming up for a CRM and dispatching system that will all be connected together.
What is the team dynamic?
I was in contact with their SEO representative, a project manager, and another member of the company.
How did you come to work with IT DEV GROUP?
I received three quotes, which is the minimum amount for anyone looking to build a price list. I then spoke with representatives from different companies on multiple occasions to give them small design tasks. Some of the companies didn’t feel right because they promised a lot and told me not to worry about anything. This is a red flag for me as a sales representative. IT DEV GROUP didn’t talk about themselves this way, but they instead educated me about many things I didn’t know. Initially, I heard about them from a previous customer who had been satisfied with the company.
I had no idea how many systems could be used to create good websites or CRMs. Creating an actual website or program requires more than one technology, and they actually expanded on my idea. We started talking like partners, and I didn’t feel that IT DEV GROUP was trying to sell me something, but rather standing alongside me to take my business closer to what I desired.
Their quote was the highest, but I accepted it simply because of their process. They walked me through the reality of it all by explaining the best and worst-case scenarios, including how we had to launch the website and handle SEO.
How much have you invested with them?
The initial estimate was $130,000, and I have paid $100,000 already. We’re almost there, and the last payment will be made by the end of this month when everything is finished. I am pretty sure this product will cost even more. The cost of the calculator app will be between $25,000-$30,000 for iOS and Android.
What is the status of this engagement?
I started working with IT DEV GROUP in June 2016. The website has been launched for a couple months already, but it’s not fully functional in terms of SEO. A year ago, they told me I would not be sticking to my original idea and would eventually want to make changes. I didn’t argue with them since I saw them as professionals, so we kept going to see the outcome. I eventually conducted more research and asked them for the changes they predicted. IT DEV GROUP was always willing to help make those changes.
By the end of August 2017, I will be bringing 2 marketing people to the New York area. I’m still working with IT DEV GROUP part-time for testing, but right now, we’re in the moving season in the U.S., and I’m looking for more partners. The platform will be finished in 1.5-2 months, which will be exactly the time when I’ll be ready. It will be a good time for me to represent my product then. It will be a lead generator initially, but eventually, it will become more than that.