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Discover. Design. Drupal.

4.6
7 reviews

We excel at providing Drupal-based development and UX/Design strategy. Our award-winning team approaches each new project with best-practice principles and forward-thinking solutions that embrace this powerful open source platform. 

 
$25,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2000
Show all +
Waltham, MA
headquarters
  • 460 Totten Pond Road
    Waltham, MA 02451
    United States
    781.547.8435

Portfolio

Key clients: 
  • Acquia,
  • Hunter Boot,
  • Tufts University,
  • Intralinks,
  • WGBH,
  • Harvard University,
  • Fidelis Cybersecurity,
  • AAAS,
  • Pegasystems

Pegasystems: Creating Community with Drupal 8

In a comprehensive team augmentation project, Isovera worked with Pegasystems to create a robust business solution that set the company up for future site engagement success, inclusive of a 22% surge in organic search traffic, and an 84-second increase in average session duration!

Pegasystems engaged with the team at Isovera for Pega Community, a complete redesign and development

…
project leveraging the power of Drupal 8.

In the first month alone of launching the new site, Pega commandeered major wins, with analytic reports indicating a nearly 20% increase in page views! Pega Community registrant numbers also soared, including a 21% increase of active registrants and a staggering 46% increase ...

Mass.gov: Custom training for site development, security, and testing

Mass.gov partnered with Isovera to learn to provide best-in-class user support, choosing Isovera because of their robust training experience and skills, and ability to exhibit successful Drupal training.

Read more at https://www.isovera.com/our-work.

Boston Dynamics: Redesigning to showcase innovation

Boston Dynamics, a groundbreaking robotics company, engaged with Isovera for a complete redesign and rebuild of their website. Tasked with an aggressive launch goal, the Isovera team utilized Pattern Lab and Drupal 8 to develop Boston Dynamic’s new site from start to finish in less than 10 weeks.

The project was a huge success, and a focus on accessibility and performance paid off, resulted in a

…
huge increase in overall website traffic, mobile usage, and access from a variety of devices and networks.

Read more at https://www.isovera.com/our-work.

Read more...

Verizon Wireless: Creating Usability for All

Verizon’s new product marketing organization was tasked with new product development, sharing, and market launching.

To complete the Verizon project, Isovera worked closely with Acquia, and design partner Maark. The goal of this project was to decrease site production-to-market time and increase site usability on the end of the client, specifically the creation of new sites and pre-production site sharing security.

…
During the production of the platform, two major challenges included an urgent need for new sites to be released rapidly to support new products and services, and that previous work and sites had been hardcoded, meaning that they were programmed in a manner that the code could not be easily changed.

Read more at https://www.isovera.com/our-...

Fidelis Cybersecurity: Design and Content Management Controls for a Serious Impact

Isovera worked with Fidelis Cybersecurity to create a redesign and restructure of the Fidelis website.

In a truly collaborative project, the Isovera team redesigned and restructured the Fidelis Cybersecurity website to support the rollout of their new product platform. The goal of the project was to present a completely new look — Fidelis 2.0 — that would better convey the company’s business value

…
and credibility.

Read more at https://www.isovera.com/our-work.

Read more...

AAAS/Science in the Classroom Redesign

A project of The American Association for the Advancement of Science (AAAS), Science in the Classroom is "a collection of annotated research papers and accompanying teaching materials designed to help students understand the structure and workings of professional scientific research." The goal of this redesign was to improve the overall user experience of the site, including making it responsive, updating the

…
design, and adding features to help teachers use the papers more effectively in their classes.
Read more...

Reviews

4.6
7 reviews
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Website Redesign for Cybersecurity Company

"They used best practices and took time to create something that was special and different." 

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4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2017 - Jan. 2018
Project summary: 

Isovera developed new branding language, marketing strategies, and iconography. They also generated and implemented a new, transaction-focused design for a Drupal website. The new site is mobile-responsive

The Reviewer
 
201-500 Employees
 
Bethesda, Maryland
Billy Cripe
Former VP Global Marketing, Fidelis Cybersecurity
 
Verified
The Review
Feedback summary: 

Aside from a nearly one-fifth increase in traffic and acquisitions, the new site successfully transitioned from an informational tool to a lead generator. Isovera skillfully managed expectations and delivered branding opportunities that were directly related to a unique business proposition.

BACKGROUND

Introduce your business and what you do there.

I was the VP of Global Marketing for Fidelis Cybersecurity. They specialize in automated detection and response of threats and data breaches.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Isovera?

We wanted to make a big pivot and adjust our go to-market strategy and target marketing. This involved changing our entire website, branding, web architecture, and messaging.

SOLUTION

What was the scope of their involvement?

We started by updating our website to reflect our new strategy and messaging. They helped with everything from doing competitive design reviews and research, to identifying ownable and brandable design white space within our new target market. They also developed specific design language, brand language, and icon language through an iterative process. Once we identified the approach that we wanted to take, they moved from doing conceptual design to actually implementing our design.

We completely overhauled the web architecture of our Drupal site. We moved away from being heavily copy- text-based to guiding visitors into a transaction, whether that be requesting information, requesting a demo, or downloading content and thereby becoming an early-stage lead. They also made the site mobile responsive.

What is the team composition?

We worked with three core people, including a project manager who was their Senior Interactive Project Manager, that helped us manage the project and drive the design and overall brand language. They also brought in other resources with specific knowledge as needed.

How did you come to work with Isovera?

We did a competitive design bid project which allowed us to consider many firms. It was Isovera's expertise and insight, as well as their ability to be competitively priced, that won us over. They were the greatest value for us.

What is the status of this engagement?

We worked together from June 2017 until January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our board of directors were quite pleased with the new design and the 17% increase in year over year web traffic. There was also a 17% increase in web-based acquisitions across all vehicles including organic search, direct search, and social. Together, all this speaks to a higher performing website.

Isovera helped us create a website – and consequently an online identity – that talked about the value that potential consumers and prospects stood to earn from engaging with Fidelis and its technology. This represented a fundamental shift in the site from being Fidelis-focused to being market-focused. It traded a heavy feel, outdated design language, and no orchestrated transaction flow for having a modern design and being light and engaging.

How did Isovera perform from a project management standpoint?

They kept us on track and set and managed our expectations regarding budgets and timeframes with online project management and collaboration tools. They got creative with us and took time to understand what we needed.

What did you find most impressive about them?

Their understanding of our need to create uniquely identifiable branding opportunities in a very saturated marketplace stood out to us. Their ability to help us identify brandable design whitespace and synthesize modern, engaging web design and web flows with our desired message, market and, buyer personas was another standout. It wasn't just a website mill either. They used best practices and took time to create something that was special and different. We also loved how they could also pull in different experts as needed.

Are there any areas they could improve?

It was nothing but the normal attention to detail on the execution side. There were some things that they said were going to get done, but then we had to point out that they hadn't been done yet. That stuff is normal anytime you're dealing with highly detailed and complex projects though.

Any advice for potential customers?

Doing your homework - as a client – and knowing what it is that you want and giving them the direction and trajectory is really important. I knew what sort of competitive design review I wanted and I knew that I wanted competitive design whitespace to be identified. Would that have happened without me putting them on that trajectory? I don’t know. At the end of the day, Isovera is like any other contractor or a consulting firm: they’ll do what you ask them to do. You need to make sure that you know what you're asking for. That being said, they're very willing to be consultative and to brainstorm iterate.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    All of the big targets were hit as well as most of the smaller targets.
  • 3.5 Cost
    Value / within estimates
    They fairly priced in the middle of the industry.
  • 4.5 Quality
    Service & deliverables
    I thought that they were very good, fast, and efficient.
  • 5.0 NPS
    Willing to refer
    I recently reached out to Isovera for information about another potential project and I've referred them to a couple of my clients.

Drupal 7 Migration for Nonprofit

"I handled project management but was supported by Isovera's tight team when things got sticky."

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4.5

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Jan. 2018 - Ongoing
Project summary: 

Isovera assisted with the migration of a website to Drupal 7, keeping its data and functionality intact. They specifically handled the visual and page layout aspects of the work.

The Reviewer
 
11-50 Employees
 
Manchester, England
Ana Willem
Lead Engineer & Architect, WIEGO
 
Verified
The Review
Feedback summary: 

The developer Isovera provided gave several implementable suggestions for improving the site’s layout. Their team was overall supportive and open to working in a non-traditional way while delivering top-notch products.

BACKGROUND

Please describe your company and your position there.

I’m the information systems engineer for WIEGO, a nonprofit that works around issues of global employment for women in the informal sectors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Isovera?

We needed to upgrade our site from Drupal 6, which is no longer supported, to Drupal 7 without losing any data or functionalities.

SOLUTION

How did you select this vendor?

We had worked with WIEGO before.

Can you go into detail about the services they provided and the scope of the project?

There was one developer working with me. We shared different aspects of the project.

What was the team composition?

It was just one person from Isovera and myself working on the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The Drupal developer they assigned was able to complete the visual and page layout aspects of the site upgrade. He provided great new ideas that improved the layout and usability of the site without adding much to the overhead.

How was project management arranged and how effective was it?

I handled project management but was supported by Isovera's tight team when things got sticky, which was very effective. It enabled us to cut costs as an organization and only utilize their project management when necessary.

What did you find most impressive about this company?

Their willingness to work with us in non-traditional ways and still produce wonderful, state-of-the-art products is remarkable.

Are there any areas where they can improve?

There are always areas where people can improve, but none that stand out for Isovera.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Web Dev and Branding Work for Clinical Trial Platform

“They have a clear understanding of everyone’s skillset, which allows them to work effectively.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2018 - Ongoing
Project summary: 

Isovera provided web design and development services, helping cement brand identity while improving the site user experience. They’re currently preparing to launch cornerstone pages.

The Reviewer
 
11-50 Employees
 
Waltham, Massachusetts
Bryan Farrow
eClinical Catalyst, OpenClinica
 
Verified
The Review
Feedback summary: 

Although the redesign has yet to launch, Isovera’s expansive expertise, collaborative approach, and professionalism garnered enthusiastic praise. The team excels at balancing initial concepts and final outcomes.

BACKGROUND

Please describe your company and your position there.

I oversee marketing strategy and communications for OpenClinica. We’re a growing platform that captures and manages clinical data.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Isovera?

Although our site had substantive content and features, it wasn’t well organized and extensively used stock photos. As a result, we needed resources to redesign our website and help build our digital brand identity.

What were your goals for this project?

We wanted to create an easy-to-navigate path for first-time visitors to understand our company’s mission statement and clinical testing process. We also wanted to cultivate a user-friendly experience, featuring our latest content and resources for our returning clients.

SOLUTION

How did you select this vendor?

We sought a web development team that specialized in strategy, design, and functionality. After interacting a few times with Isovera, we knew we’d found our match.

Can you go into detail about the services they provided and the scope of the project?

They’ve helped us define our brand identity and translate it into an online experience. Currently, they’re developing a set of cornerstone content pages, which we plan to launch soon.

What was the team composition?

We work with a project manager, strategist, designer, and coder.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Although the project is ongoing, we’re blown away by their level of sophistication and thoroughness in terms of building our brand and website. They’re able to find a balance between the initial idea and the execution. We predict the new page launch will boost conversations.

How was project management arranged and how effective was it?

They’re flexible and responsive.

What did you find most impressive about this company?

They’ve been outstanding so far. I appreciate the depth of each team members’ knowledge. They have a clear understanding of everyone’s skill set, which allows them to work effectively. The engagement has never felt like an assembly line; rather, it’s been a collaboration.

Are there any areas where they can improve?

No, nothing comes to mind.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Marketing Software Company

"We're eternally grateful for the mess Isovera rescued us from. Our website reliability has improved dramatically."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2015 - Ongoing
Project summary: 

Isovera resolved issues with a previously crashing Drupal 7 site. They've also developed custom modules, integrated applications, updated website security, and are now upgrading the site to Drupal 8.  

The Reviewer
 
201-500 Employees
 
Boston, Massachusetts
Meg Lister
Sr. Marketing Manager, WordStream
 
Verified
The Review
Feedback summary: 

Isovera recovered a constantly crashing site, drastically improving overall website reliability. Their work is always done according to Drupal best practices and is well supported for the future. Their commitment to excellence and straightforward communication sets them apart.

BACKGROUND

Introduce your business and what you do there.

I'm the Senior Marketing Manager at WordStream. We create online marketing software to help small businesses with marketing and advertising initiatives.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Isovera?

We had just undergone a replatform from Drupal 6 to Drupal 7, but the website was crashing and burning. The firm that we had originally contracted to do the work did a terrible job, so we came to Isovera with a very urgent and dire situation on our hands.

SOLUTION

What was the scope of their involvement?

Isovera's team worked alongside our in-house web development team on a number of projects, including initial web development work to get our Drupal 7 site to stop crashing.

They've helped us with everything from custom module development to creating a new customer resources center. They integrated several third party applications into Drupal, implemented security updates, audited websites, and helped us with SEO.

They're now in the process of replatforming our website to Drupal 8 with Pattern Lab, a design system that creates and organizes designs to make it easier for developers to turn common features or patterns into live web pages.

What is the team composition?

We work with a project manager and anywhere from one to a team of 6-7 developers, depending on the project.

Once we form a relationship with a developer, that person generally stays on our account. I haven't been involved in the selection process, but don't feel a need to be—they've kept continuity of staff between projects.

How did you come to work with Isovera?

We had been searching for credible vendors with a great reputation in the Boston area. Someone had also recommended Isovera to us, so we reached out to them.

What is the status of this engagement?

We've been working with them since the first quarter of 2015. They're now helping us switch Drupal platforms again.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're eternally grateful for the mess Isovera rescued us from. Our website reliability has improved dramatically—it went from crashing twice a day to maybe once every six months.

Their work is always done according to Drupal best practices, and they're proactive in staying current on the latest updates within the Drupal community. Their developers have contributed a lot to our team and work hard to ensure that the work on our side is well supported moving forward.

How did Isovera perform from a project management standpoint?

Isovera's team provides us with weekly, if not more frequent, updates to ensure each project is on on budget and on time.

We communicate through Basecamp, GitHub, ZenHub, and Bitbucket.

What did you find most impressive about them?

I'm most impressed by Isovera's commitment to excellence in their work and straightforward communication. They have the ability to work with a variety of stakeholders on our side, which we find extremely helpful.

Are there any areas they could improve?

I can't think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I can't think of a deadline they've missed.
  • 5.0 Cost
    Value / within estimates
    They've been willing to work with us on the budget that we have available.
  • 5.0 Quality
    Service & deliverables
    I've been thrilled with all of the projects they've worked on.
  • 5.0 NPS
    Willing to refer
    I've definitely recommended them to others.

Drupal Implementation For Top-tier University

"They’re really interested in finding out what you’re trying to do and why."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

In collaboration with an internal team, Isovera provided functional Drupal development, performance testing and implementation for a site redesign. The project also included ongoing consultancy.

The Reviewer
 
1001-10,000 Employees
 
Boston Metro Area
Manager of Library Information Technology Services, Top-tier University
 
Verified
The Review
Feedback summary: 

The site's traffic has increased and end users report that it is easy to access and update without the aid of the development team. Isovera's fluid coordination process, willingness to share expertise with the in-house team, and cutting-edge information science experience streamlined the project.

BACKGROUND

Please describe your company.

We are the IT [information technology] support and Web development resource for the main library for [a large] university. We support the School of Arts and Sciences and the School of Engineering directly, but also all the other schools of [the university] tangentially.

What is your position?

I’m the department manager.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were trying to address when you first approached Isovera?

We brought Isovera on early in our process. We were planning the largest Web services project we’ve ever done, which was to take our static website of roughly about a thousand pages and bring that to a content management system, specifically Drupal. We contracted with Isovera first to understand the full scope of what we would be undertaking, so it was an open-ended arrangement with them. They had a developer's block program, where we could purchase 100 hours of consultation, and then apply to whatever we wanted. We did a lot of work with them on infrastructure requirements and what it would take to get our site into Drupal. Once we were fully committed to Drupal, we hired Isovera to be our development partner in building the site.

It was a unique and interesting situation because we had a separate design firm that we were working with, which was not a Drupal shop. They worked with brand integrity and making sure the design of the site was compatible with the larger and overarching Tufts brand. Isovera’s involvement at that point was to augment our development resources. They worked very closely with our in-house Web developer.

We did an evaluation of about three or four different options. WordPress was in there, and we looked at Joomla and Sitecore. What pushed Drupal over the top for us was the robust community of developers specifically writing modules for Drupal that had library implications.

SOLUTION

Could you describe the scope of work assigned to them?

They worked in tandem with our development team on the functional development and implementation of the new design of our site. One of the things that really spoke to me as a benefit that they could bring was that they had a very collaborative approach. They were willing to walk our Web developer through some of the processes that would be involved in working with CSS.

We really wanted a knowledge-sharing relationship, so that our Web developer would feel confident in being able to continue to develop the site after the engagement with Isovera concluded. That was another big check in the win column for Isovera. They had that model, and that worked really well for us. When we started the project, it wasn’t clear if we were going to host internally or externally, and Isovera was able to provide some really good consultation to our infrastructure team to make sure we had everything in place, just basics of load testing, redundancy, performance tuning. They were helpful in that regard as well.

How did you come to choose Isovera as your solution partner?

They were part of an RFP [request for proposal] bidding process that went out to a dozen companies, and they probably came up in that initial scan. They had done a lot of interesting work in the field of information science, specific to Drupal, improving search. I remember thinking that’s why I wanted to include them in our shortlist. The proposal they submitted was very convincing, and we felt very comfortable with their approach.

Could you provide a general cost estimate for the size of this engagement?

It was around $60,000.

What is the status of this engagement?

We don’t have anything ongoing at the moment. The engagement we had with them has concluded, but as we look to expand the functionality of the site, I would certainly call them again.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

We have noted that site traffic has gone up. More importantly, the feedback from students and faculty has been overwhelmingly positive. The user experience is what we wanted, and it’s much better than it used to be. Also, we’re now in a position where it’s not just our Web developer who’s updating content on the site. We’ve been able to distribute that to content owners in a full CMS model.

I think since we launched the site in Drupal, there’s been great deal of interesting activity around Drupal throughout the university. I think our site was something of an exemplar that contributed to that.

I was very satisfied from a project management standpoint, too. I have a project management background myself, so I took on some of that responsibility. Then, at some point, it made sense to turn it over to them, and I thought they did a fantastic job. I thought their communication was spot on, and I was especially impressed because this was something of an unusual project as they needed to work hand-in-hand with an external graphic design firm. So, there was a lot of coordination of activities in regard to who was working with what and when and how to coordinate these deliverables. I thought that was effective.

When working with Isovera, is there anything that you would consider unique about their strategic approach or development methodology that distinguish them from other vendors?

I think they’re very flexible and very collaborative. They’re really interested in finding out what you’re trying to do and why, and I thought that worked really well for us. Some of the models of competing firms were a little constrained, and we would have had to alter the project in order to work with them.

What advice, if any, would you give a future client of theirs?

Unless you’re hiring them to do the discovery work for you, it’s good to have your project scoped out really well before you bring a development shop in.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Drupal Implementation For Online Consumer Products Retailer

"[Isovera takes] the time to understand their clients’ business and objectives."

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4.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
 
2011 - Ongoing
Project summary: 

Isovera provided supplementary resources to develop and implement two e-commerce sites in the U.S. and Canada. Both sites required fulfillment, payment, and PayPal integration.

The Reviewer
 
11-50 Employees
 
London, United Kingdom
Director of E-Commerce, Online Retailer
 
Verified
The Review
Feedback summary: 

Global e-commerce sales tripled, partly as a result of the new platform's stability. Although Isovera's daily working hours sometimes lacked flexibility, the team's rapid delivery, attention to detail, and solid project management established a strong relationship with the in-house team.

BACKGROUND

Please describe your company.

We’re originally a U.K. company. We manufacturer predominantly Wellington boots, that’s been our main product historically. We are now branching out into new products, so we also manufacture apparel, handbags, and things like that. We’re traditionally a British heritage brand originally from Scotland, but now we’re a global brand.

What is your position?

I’m the head of our global websites.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge you were trying to address when you first approached Isovera?

We needed to develop an e-commerce site for the American and Canadian markets.

SOLUTION

Could you describe the scope of work assigned to them?

At the time of launching the U.S. site, we had very limited in-house development resources. We didn’t have a development team, so they did everything on the development side. They worked with our warehouses to scope out the fulfillment integrations. They did the payment integrations and PayPal. We facilitated the assets and the design, which they then put together. We also undertake all of the final UAT [user acceptance testing] as well.

How did you come to select Isovera as your partner?

I don’t have that information. That decision was made by my predecessor, and she’s no longer with the company.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

It is several hundred thousand dollars a year.

When did the project begin, and are you still working with them?

The relationship began in 2011, but I don’t have an exact date. The American site launched in January 2012 and the Canadian site in December 2013. Since that time, we have engaged them for maintenance of those two sites. We’re in the process of transitioning to one global site, so we expect our relationship with them to change. We think they can potentially still support us with some other work, but it won’t be in the role they have currently.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

In 2012, our e-commerce sales were around 8 percent of our global business. They’re now approximately 25 percent of our business. I can’t attribute all of that to Isovera, but what I can say is that their support and their work has been instrumental in giving us the platform to process those sales. They have very good project management skills. I find their response times and level of detail to be good, I don’t have any concerns in that respect. On a maintenance and support level, I don’t have any problems with them.

When working with Isovera, is there anything that you would consider unique about their strategic approach or development methodology that distinguish them from other vendors?

I’ve worked with quite a few agencies, and they’re better than some that I’ve worked with. They take the time to understand their clients’ business and objectives, which makes a huge difference when it comes to the actual development process.

In retrospect, are there any areas in which you think they could improve as a service provider?

When we first started working with them, they had a very "9 to 5" approach, which really isn’t appropriate for an e-commerce project. It requires more flexibility. However, they did take that onboard and they have become more flexible in time. I would say that if they want to continue working with large clients like us, then an even greater degree of flexibility, working hours, and support would be to their advantage.

What advice, if any, would you give a future client of theirs?

I don’t have any particular tips.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Drupal 6 Migration Educational For Nonprofit Organization

"They’re very strong at what they do, and they know their strengths."

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4.5

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
Project summary: 

Isovera migrated an online publication to the Drupal 6 platform. The project involved module customization, back-end technical development, and employee training.

The Reviewer
 
11-50 Employees
 
Washington D.C. Metro Area
Former Director of Web Services, Educational Nonprofit
 
Verified
The Review
Feedback summary: 

Users and stakeholders have praised the new site for its usability and functional layout. The delivered code had no defects or bugs. Isovera's customization skills, dependable communication style, and familiarity with the Drupal platform helped make the project a success.

BACKGROUND

Please describe your company.

The organization is an association of international educators. It’s a nonprofit association serving international student bodies on college campuses.

What is your role position?

I was the director of Web services.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were trying to address when you first approached Isovera?

We worked with them to migrate an online publication to the Drupal 6 platform and totally customize it to our audience needs. It’s a subscription product.

SOLUTION

Could you describe the actual scope of work assigned to them?

We handled the e-commerce side of things, but it had heavy customization of the Drupal module that required their expertise. They trained our main content author on how to use the site and worked with him extensively on customizing it to his needs. They basically built the whole site. We did the design, but it was a very light design, it was mostly a technology buildout and site build.

How did you come to choose Isovera as your partner?

We had a previous experience with them on a small strategy project back in 2005, when they were under a different name. We added them to the pool of people that we sent the RFP [request for proposal] to, and theirs came back as the best solution.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

[It was approximately] $150,000.

When was the site launched?

I believe it was in 2010.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

All of the feedback we have received from stakeholders and end users has been positive. It was a significant upgrade in terms of functionality and reliability of the product. On the project management side, everything went very smoothly. We didn’t experience communications issues or any defects with their delivered code.

When working with Isovera, is there anything that you would consider unique about their strategic approach or development methodology that distinguish them from other vendors?

I think they do a good job with support and customization. They seem to put a lot of effort into thought leadership in the Drupal community, which is nice.

In retrospect, are there areas in which you think they could improve as a service provider?

No. I thought they did a really good job. They’re very strong at what they do, and they know their strengths.

What advice, if any, would you give a future client of theirs?

It would have to depend on the client’s needs. I think their strengths are more towards larger and more custom projects, maintenance upgrades, incremental enhancements, and those sorts of things. I wouldn’t use them for a small straightforward project. There are plenty of less expensive shops that do very straightforward Drupal projects.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer