What was the scope of their involvement?
The app incorporates a catalog of services, including hosting, internet lines, servers, switches, firewalls, virtual machines, and other infrastructure. All of these can be combined and connected by virtual network, or hardwired for clients in the UK. This is all traditionally done through big vendors, but we’re able to provide live pricing in a drag-and-drop environment that gives customers the services they want. It’s a more efficient, and doesn’t require an account manager.
What is the team composition?
My day-to-day contact is our project manager, Richard. I’m also in touch with David, one of their lead developers, who has a team under him. He changes the composition of that team as required. Rob heads our QA [quality assurance] testing and another portion of the development team, while Sharon works with the backend admin interface.
How did you come to work with Isotoma?
They were originally a client of ours, and I knew their work was high quality. They had worked with one of the massive corporations in the market, and already had some infrastructure with us. We knew they were good with end users and how they interact with software applications.
We considered a few companies, but Isotoma really understood our actual user problems. They got to the point where they could finish our sentences. We knew that would add a lot of value to our team, because they could come up with ideas themselves with very little fine-tuning required from us.
How much have you invested with them?
We’ve spent $500,000–$600,000 on this project.
What is the status of this engagement?
We started working on the application near the end of 2015, and went live in summer 2016. It’s a hosted app, so we still liaise with them for development, fixes, and other support.