Excellence. Delivered.

ISHIR is a trusted partner to many Independent Software Vendors (ISV), System Integrators (SI), Interactive Digital Marketing Agencies, startups and large fortune 500 companies since 1999.  We assist our clients to achieve their business objectives by successfully outsourcing their non-core business processes and functions in the areas of technology and digital marketing.  ISHIR has been servicing clients thousands of miles away, maturing into a core dependable extension of a client

's internal team.

ISHIR has extensive experience in providing outsourcing non-core business processes - IT functions (custom software development, product development, SharePoint consulting and development, mobile app development, software testing, managed IT services, managed hosting, cloud computing solutions), Interactive (web design, web development, mobile websites, flash/game development), Internet Marketing (search engine optimization (SEO), paid search (PPC), display, web analytics and social media marketing services), setting up Built Operate Transfer (BOT), specialized R&D facilities, and non-IT business process outsourcing (BPO) functions (data entry, research, photo editing, customer support, finance).

ISHIR is a SEI CMMi Level 3 company. We are also Microsoft Gold Certified Partners, VM Ware Solution Partner, and Google Adwords Company. We minority owned and certified by NMSDC and NCTRCA.

 
Undisclosed
 
Undisclosed
 
50 - 249
 Founded
1999
Show all +
Carrollton, TX
headquarters
  • ISHIR
    4100 Midway Rd., Suite 2120
    Carrollton, TX 75007
    United States
    1.888.994.7447
other locations
  • ISHIR
    A-5 Sector 57
    Noida, UP 201301
    India
    0120-4234715

Portfolio

Key clients: 
Fortune 500 companies, US Government projects, Boston University, Non-profit organizations

Reviews

Sort by

Web Dev Reporting Support for Insurance Group

“They go above and beyond to make sure that their clients’ needs are met."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
Confidential
 
May 2013 - Ongoing
Project summary: 

ISHIR provided desktop application development and database administration to an insurance firm. They worked with .NET and an SQL server to build a reporting system for processing XML documents.

The Reviewer
 
51-200 Employees
 
Jersey City, New Jersey
Director of Information Management, Insurance Group
 
Verified
The Review
Feedback summary: 

The new application enabled the company to manage millions of records and greatly streamline its processing times. ISHIR distinguished themselves with their responsive communication, goal-oriented attitude, and dedicated team. Their investment in long-term projects made them a reliable partner.

BACKGROUND

Introduce your business and what you do there.

We are an insurance group.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISHIR?

We were looking to expand our development resources without a dramatic increase in overall salary.

SOLUTION

What was the scope of their involvement?

ISHIR did web and application development for us, as well as database administration.

We have a real-time reporting system, which is a desktop-based app that processes tens of thousands of XML documents and is able to produce an output of relational SQL data within minutes of the original document hitting the XML data store. They used .NET and SQL Server as the two key technologies to develop the reporting system.

What is the team dynamic?

We had three developers, a project manager, and an overall relationship manager. Each of the developers had a long history with .NET, SQL Server, and data warehousing among many others. They are very talented people.

How did you come to work with ISHIR?

We did some online research, and ISHIR had a nice website that showed they cared about their name and brand. The communication team we connected with was really responsive and understood the challenges we were looking to solve. Overall, it felt like their infrastructure was in place where they could handle what we needed. We narrowed it down from about three on a short list, and ultimately ISHIR got the bid.

What is the status of this engagement?

We started working with ISHIR at least four years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have processed well into the millions of records for real-time translation. Between the source data being loaded and the reporting data being uploaded, the execution time went from about 45 minutes down to just over a minute and a half.

How did ISHIR perform from a project management standpoint?

I was in communication with them daily. We have an internal tool that we use for communication and visual context cards through videoconference meetings via Zoom.

Our client relationship and the overall contract negotiations were through ISHIR’s U.S. office, but most of the employees we worked with as developers were based in India. Even though there is a time barrier, exceptions were made for our particular team where they could stay in the office later to allow them to be available for our mornings here. As far as a language barrier, there are always going to be differences no matter whom you communicate with, but nothing prohibited the success of the team for the project.

What did you find most impressive about them?

The ISHIR team is willing and approachable to solve problems. The team we have built over the course of the years is dedicated to our platform and they have taken ownership of it. When you have a team that owns what they are doing, they will stop at nothing to make sure problems are solved within the system. The company solves problems that come up.

Some resources were replaced over the years, and they have been reasonable in working with us allowing us to interview candidates, and doing whatever we felt we needed to be comfortable.

They go above and beyond to make sure that their clients’ needs are met.

Are there any areas they could improve?

No, not really.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They would work through the night if they needed to, in order to meet a deadline.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    Sometimes requirements aren’t as clear as they should be.
  • 4.5 NPS
    Willing to refer

Web Dev & Programming for IT Services Firm

"They’ve had a positive impact on our business, definitely. We keep going back to them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2005 - Ongoing
Project summary: 

ISHIR completes a multitude of custom ASP.NET application projects, in order to run various business processes. Mainly programming, they work as a full-time resource.

The Reviewer
 
11-50 Employees
 
Richardson, Texas
Steve Ware
Sales Manager, Campanella Inc.
 
Verified
The Review
Feedback summary: 

Utilizing one dedicated team member, ISHIR provides long-term value for a great price, delivering consistently solid performance. Although their language skills could be better, this does not ultimately affect operational success.

BACKGROUND

Introduce your business and what you do there.

We're a full services IT support firm for small businesses, 50 desktops and less.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISHIR?

Various custom application development projects.

SOLUTION

What was the scope of their involvement?

They provided programming services on ASP.NET applications. ASP.NET is the main one and we recently began utilizing newer, mobile tools, under the MVC pattern.

These custom applications run business processes from our clients.

What is the team dynamic?

We generally work with one dedicated, full-time resource.

How did you come to work with ISHIR?

I received a cold call from a sales guy during a time I needed their services and figured I'd try them out.

How much have you invested with them?

Around $100,000 by now.  

What is the status of this engagement?

We began work with them about 12 years ago and they’re still doing work for us.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They provide generally good work at a good price over a long period of time - that adds up. If you want something built, they’ll build it.

They’ve had a positive impact on our business, definitely. We keep going back to them.

How did ISHIR perform from a project management standpoint?

They didn’t do much project management, just programming. We communicate daily by email. They have an office in Texas, but I work with their India people. That's why we do e-mail, it’s hard to understand their English sometimes and waking up at 2:00 AM to work live with them can be an inconvenience.

What did you find most impressive about them?

They were around a long time ago and they're still around now. There are a billion service providers like them, so that says a lot.

Are there any areas they could improve?

It'd be nice if they had better language skills. But, I want programming services. I don't need them to learn better English, I can deal with that part.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They go after it when I need them to.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    You get what you asked for.
  • 5.0 NPS
    Willing to refer