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managed services, security, application dev

5.0
2 reviews

We deliver IT systems and solutions supporting business operations of our clients.Our solutions include development and implementation of information systems, applications and portals; building and implementation of security systems; security audits and consultancy in systems optimization; systems migrations; systems support and maintenance; provision of advanced trainings and consultancy, equipment and license sales.

Business apps

  • Building and deploying custom Microsoft SharePoint applications
  • Building and deploying custom Azure applications
  • Power BI data analysis

Cybersecurity

  • Creating and efficient enforcing of security policies
  • Information and systems risk analysis
  • Security audit of information management system
  • Implementing of server systems security path management system,PKI,  strong authentication for local and mobile users, PAM, mobile security
  • Implementing of Azure AD security system
  • Security patrolling - Security system support

Infrastructure

  • Exchange deployment
  • Consolidation of systems and applications
  • Migration and consolidation of Active Directory domains
  • Migration and consolidation of Exchange eMail systems
  • Optimizing of Microsoft SQL for application and production platform
  • Implementing of the SCOM infrastructure Monitoring System
  • Implementing the SCCM Infrastructure Management system
  • Support and maintenance of applications and infrastructure systems

Cloud Services

  • Implementing of Azure AD and hybrid identity
  • Office 365 deployment
  • Skype for Business deployment

 

READ MORE...
 
$5,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2004
Show all +
Kraków, Poland
headquarters
  • Kraków
    Poland

Portfolio

Key clients: 

Sidel, Norma Group, ING, Avon, Provident, Ministry of National Defence, Ministry of Foreign Affairs, Ministry of Finance, PGE, Energa, EDF, PSE

Reviews

5.0
2 reviews
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Managed Services for Multinational Engineering Firm

"They work to ensure that we’re supplied service 24/7 which has been an incredible comfort."

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2019 - Ongoing
Project summary: 

ISCG were contracted to provide support on a number of fronts, from provisioning new servers to SQL data migration. Their business intelligence agent oversees company data and produces productivity reports.

The Reviewer
 
1001-10,000 Employees
 
Kraków, Poland
Manager, Mechanical Engineering Firm
 
Verified
The Review
Feedback summary: 

The team’s consistent support has allowed for the smooth functioning of the company. ISCG’s flexibility in providing the required services on short-notice has been an invaluable resource. Their excellent contributions and responsiveness make them a critical addition to the client’s internal team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for a mechanical engineering company. I manage a global team of systems and networking engineers—a lot of that team is based in Poland, but we also have people in Malaysia as well as in the US.  We provide IT support for any network troubles as well as manage different service requests.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISCG?

We were looking for a company to provide us with contractual support.

SOLUTION

What was the scope of their involvement?

Their team included a systems engineer, who works on provisioning new servers and ensuring backups as well as supporting these backups. He supports the system with all kinds of requests and service incidents.

Our in-house SQL expert left, so we brought one on board from ISCG. He provides support for our applications team as well as developers. He’s essentially a server engineer responsible for the SQL aspects and deals with data migration to the latest SQL version, configuring things from scratch.

We also have a business intelligence contractor who helps us monitor our on-site engineers. They’re in charge of making queries, pulling out data, and creating reports in Power BI which we utilize internally.

What is the team composition?

We have three people from the ISCG team working on our projects.

How did you come to work with ISCG?

They were already on board when I joined the company. There was already one contract in place, so we request the services we need when we need more support.

What is the status of this engagement?

I began working with them in April 2019, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Due to all their help, we’re able to keep our services up and running. We really wouldn’t be able to operate without their resources. There haven’t been any downgrades, and we’re able to meet our client’s expectations precisely because of them. We’ve received positive feedback from our users as well.

They’re able to find a final solution or an ultimate fix for any issue which is precisely what we were seeking. To have such a flexible and knowledgeable resource has been great. Oftentimes we require them to work flexible hours, which they’ve been very reliable about.

How did ISCG perform from a project management standpoint?

They’re technical consultants, so there isn’t really a need for a project manager. They’re really just part of our team who do the tasks we assign them. They adapt to and manage our requirements by using their knowledge and experience.

Even when someone leaves, ISCG has always provided us a competent engineer on short notice who can start replace the resource quickly. They work to ensure that we’re supplied service 24/7, which has been an incredible comfort.

Communication has been excellent, as they’re very responsive. We primarily utilize Windows technology: using Skype for Business as well as Microsoft Teams and SharePoint for communication.

What did you find most impressive about them?

I’m very satisfied with their contributions and am relieved that I have them on my team. They’re consistently available and can handle ad hoc requests. They pool together the required resources for us on short notice which allows us to be more pliable—and as a manager, I think that flexibility is critical.

Are there any areas they could improve?

I really can’t complain about anything. Everything has been smooth, so there’s no need to change anything.

Do you have any advice for potential customers?

All in all, they perform well. They’re good, knowledgeable people.

5.0
Overall Score I am very satisfied with my experience working with them. They provide very good service.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I think their price is competitive in comparison to other regions in other countries.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I am willing to recommend them. They are a very reliable and good company.

IT Services for Public Real Estate Co

"ISCG provides good service."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2018 - Dec. 2018
Project summary: 

ISCG implemented SharePoint in order to migrate local data into the cloud.

The Reviewer
 
51-200 Employees
 
Warsaw, Poland
Slava Kagan
CIO, Adgar Investments and Development LTD
 
Verified
The Review
Feedback summary: 

ISCG's efforts have enabled teammates to access data off-site, creating a more efficient workflow. Following design guidelines and timelines, they fostered collaboration. The team's professionalism ensured a successful engagement. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am CIO and responsible for global IT operation. We are the public real estate company operates in Israel,Poland,Belgium and Canada

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ISCG?

For general IT consulting and specially for Share Point Online migration.

What were your goals for this project?

To implement the Share Point online and migrate the current local data to the cloud.

SOLUTION

How did you select this vendor?

we made some research in Polish market and choose ISCG according to the good feedback from their clients and professional expertise.

Describe the project in detail.

we had series of planning meeting with project manager. Once we decided about way of the implementation ISCG did the work according the design and time table. Of course with full cooperation from our side.

What was the team composition?

we had the technical project manager and support engineer .

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The Share Point Online implementation allowed us to improve efficiency of team work and allow access to the crucial data from everywhere.

How effective was the workflow between your team and theirs?

The workflow between our staff and project manager/support engineer was very effective.

What did you find most impressive about this company?

Professional staff. Managers support. Stands in time table. ISCG provides good service.

Are there any areas for improvement?

everything was ok

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer