iQlance Solutions LLC

BACKGROUND

Introduce your business and what you do there.

I’m the manager at an IT dev firm that specializes in IT services and software development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iQlance Solutions?

I didn’t initially believe in outsourcing projects. I thought that if I couldn’t monitor the project on a daily basis in my office, it would be very difficult to manage. 

We have 12 developers in-house, but we needed to outsource when we got a couple of big projects. We didn’t have the capacity to handle the additional projects.

SOLUTION

What was the scope of their involvement?

iQlance Solutions works on different projects. They handle some projects from idea creation and planning through completion. For other projects, my team does the documentation and system design, and they do the implementation. It depends on the project; they handle some projects 100%, and others are 50/50.

We’ve served government sectors, like the automobile industry. We’ve also created digital platforms for medical equipment.

What is the team composition?

I directly work with Krunal (IT Consultant & Scrum Master) and a couple of people from his team. My team works with their team as well.

How did you come to work with iQlance Solutions?

I did a Google search for a mobile app development company. I don’t remember how I found them or why I chose them. Their website was the first one I clicked. I went to the chat and spoke with Krunal. He was very polite and professional, and he made me feel like his company was my company. I don’t need to worry about the quality or operation of work — I just hand over the project document and can leave the rest to him.

How much have you invested with them?

We’ve spent $20,000.

What is the status of this engagement?

We started working together in January 2020, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When you have a strong team behind you, you don’t need to worry about availability. If team A is busy and I need to attend a meeting or speak to the government regarding big projects, I have confidence because I know I have team B. That has been the biggest win in terms of working with iQlance Solutions.

I don’t know how many employees they have, but as soon as I have a project, their team is ready if I need them. From a financial point of view, I feel more secure working with them. I hire Krunal if I have a project; if I don’t have a job, then I don’t have to hire him. However, I have to pay my internal team whether we have business or not.

How did iQlance Solutions perform from a project management standpoint?

The project management is very good. One of their team members handles our account. We have a fixed meeting every Monday morning for two hours to share updates. 

They’re very proficient in project planning, follow-up, and updates. When I get busy and forget things, they keep on me to get things done. We have 1–2 calls a day, whether we have updates or not. They keep track of everything in meeting minutes.

What did you find most impressive about them?

The chemistry with the team is great. The level of engagement between the two teams is the key to success.

Are there any areas they could improve?

Sometimes, the documentation needs to be reviewed a couple of times before we say yes or no, but this is very normal. I wouldn’t say this is something that needs to be improved upon. In the past eight months, I feel like everything has been fine.

Do you have any advice for potential customers?

I recommend partnering up with him. He’s a very transparent and honest man. Be transparent with the team. They won’t treat you as a company or agency but as part of their team.