Can you share any information that demonstrates the impact that this project has had on your business?
Though the product is still in the prototype stage, it is a variant of an older design. Looking forward based on that alone, we can already see the potential cost savings it will have over our previous model. Additionally, the testing we are conducting provides a solid-state solution to a design that previously used analog mechanical controls for specific portions of its operation.
How was project management arranged and how effective was it?
Collaboration was superb with seamless communication. On the occasions, they would proactively inform us that, though they were moving forward, a specific challenge may require additional time and work.
What did you find most impressive about this company?
They excel at being able to look at alternatives to specific problems, even when those challenges were not part of the overall project scope. They embraced them as a part of the original project scope (instead of an additional project), tackled the problem, and provided a superior solution. Taking that into consideration for the final project compensation was solely our decision; they never requested or demanded additional fees.
Are there any areas where they can improve?
We can think of no areas that need improvement in regards to our organization’s pace of work, definition of components to be used and desired outcome, and development. The only area where we could recommend improvements is a more detailed bill of material, specifically with manufacturer and manufacturing part numbers. With that said, obtaining the regional availability price and the type of research components best suited for our manufacturing has not been a problem. All questions received a prompt and satisfactory answer.