What was the scope of their involvement?
They patched the immediate breach, and through that process, we developed a relationship with them. Most recently, they’ve managed our migration to Magento 2. The way migrating in Magento works it was almost like a complete rebuild of the site. Not everything is just ported over.
The migration was the original ask, but they came back to me with design upgrades and refreshes. They brought that to the table themselves. One specific improvement was them changing up the color scheme. When you hit our home page there was always a rotating banner at the top. They totally revised that to a set image with the rotating banner next to it.
Currently, they provide SEO and PPC for the site as well. I had some campaigns in place already but they’ve brought some suggestions to the table. A lot of it has been collaborative too.
What is the team composition?
The primary contact for me is Mike (CEO). There are three other people I talk to as well.
How did you come to work with ioVista?
They came on board before I started working here; I inherited them. I kept working with them because they had a familiarity with the website. They’d done patches and fixes and updates on the Magento site since we’d brought them on initially as security consultants.
Just as important was Mike's ability to build relationships and check-in and communicate. We’d built trust. When it came time to migrate to Magento we shopped around and found Mike’s pricing to be very fair and in-line with everything else we found. His previous experience made it make the most sense to stay with him.
How much have you invested with them?
We’ve spent close to $100,000 with them. The migration itself was about $45,000–$50,000.
What is the status of this engagement?
We’ve been working together since the summer of 2008, and the migration happened between June and November 2018. We still have them on retainer for SEO and PPC.