What evidence can you share that demonstrates the impact of the engagement?
We are making our investors happy. This is dependent on how good and stable our product is. Ionixx came in and fixed our problem, stabilizing and upgrading the app. Our investors saw this, and we’ve been getting warm messages from them.
Our ratings are close to 4 on Android and iOS, and we have nearly 50,000 users. This is definitely due to the UX. We’ve also looked at our error and crash rates on the backend, which are minimal. We are on par with what Google and Apple expect in terms of quality.
How did Ionixx Technologies perform from a project management standpoint?
They’re experienced, and resources are not a problem for them given that Ionixx has a parent company. Ionixx has a great resource pool, and they’re able to keep their members efficient throughout. Their management skills are perfect.
We worry about resources leaving as it takes time for someone else to come in and learn about the project, and time is money. Ionixx’s resources have come and gone, but the transitions have been smooth.
We mostly use email for communication. For situations that demand discussions, my CTO talks to them. My team has only met Ionixx once or twice. When we went to them, the product beta was already launched. We were clear about our requirements, and their communication with us was to the point. We don’t talk a lot. It’s quite smooth.
They understand problems quickly, and we didn’t have to ask them what was happening on a daily basis. They made efficient, long-term fixes, which we really appreciated. They’ve taken the time to let us know when a problem might require a complex fix. We’ve gone back to the drawing table and had discussions about having short- or long-term fixes. Choosing the latter might be time- and budget-consuming, but it’s often worth it. The technology partner needs to be willing to do this, and Ionixx is.
What did you find most impressive about them?
They might be on the higher side in terms of fees, but, even though previous tech partners charged us less, they required more development hours. The time spent by Ionixx on development is less in comparison, so we’ve spent less money with them overall. They have a premium service, but they don’t cost as much as one would think when initially talking to them. With them, the pain is minimal, and the spend is even less. This is a top-rate package for me.
Are there any areas they could improve?
No. I’m a happy customer.
Do you have any advice for future clients of theirs?
As I mentioned, Ionixx might seem more expensive than other groups, but they also offer more. Startups shouldn’t get confused about the fee structure and go for a lesser group that will take longer to finish the work.
As clients look at the bigger picture, Ionixx will give them peace of mind in terms of development and project management.