Inverse Paradox

BACKGROUND

Introduce your business and what you do there.

We are buyers and sellers of collectible stamps.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inverse Paradox?

We needed a more user-friendly website and e-commerce site. The solution needs to improve efficiency of internal operations, and make it easier for customers to place orders.

SOLUTION

What was the scope of their involvement?

The initial scope of work was to help with an e-commerce site that another company created on the Magento platform. They identified why it wasn't working, and fixed it.

They’re currently building a new website and e-commerce site. They send over designs for us to approve, then develop, build, and test both sites. The e-commerce site will include credit card integrations and a shopping cart. It will also have a secure customer login for the shipping and payment portals.

What is the team dynamic?
 

Our initial contact was Neil [Harner, Director of Business Development, Inverse Paradox] and we did speak & meet with him, but our main contact during the building of the site is Alisha who is our project manager. We email and call whenever we want or need to. She is very responsive and helpful.

How did you come to work with Inverse Paradox?

Inverse was one of the companies we spoke with four years ago when we were looking to create the website and e-commerce site. We selected a different company because they were among the less expensive options, and it was a terrible experience.

We were very impressed with Neil, which is why we asked Inverse to step in and fix the problems. They understood our specialized field and did a great job. It was an easy decision to use them again when we decided to upgrade both sites.

What is the status of this engagement?

The initial engagement was four years ago. The work on the new website and e-commerce site is almost done.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their fix of the old e-commerce site was very successful. From an aesthetic point of view, the new sites will be cleaner and easier to navigate. We fully anticipate the sites will work better for customers once launched.

How did Inverse Paradox perform from a project management standpoint?

We have a standing weekly phone call, and they’re available via email whenever I need them. Any requests that I've had, they’re able to take care of in a timely manner.

What did you find most impressive about them?

Their understanding of our unique business model is a core strength. They can do anything we ask, seemingly with ease. Neil is knowledgeable and eloquent, and able to explain technology concepts in a way that we can understand.

Do you have any advice for potential customers?

Don't necessarily go with the least expensive option.