What was the scope of their involvement?
We had a basic set of requirements that were informed by an earlier effort around this solution with another provider. Some of the ideas we had in the original application will be resonant in the new one, but the application that Inventive Works, LLC is building is being done from scratch.
They’ve been heavily involved in the design as well. The application will have around 100 different screens. Some of the functionalities that were important to us in the beginning would ensure that we had a good customer experience. We wanted a customer or dealer to engage with us in a way that made it easy to do business.
Inventive Works, LLC made sure the app served up the propositions we offer in the marketplace and the set of activities around those propositions so that it was more user-friendly. Now, customers can get information immediately and on-demand in a way that they couldn’t until this point. They’re no longer making a phone call or having to wait for days to get information. Those are some of the key characteristics of the app itself.
What is the team composition?
We’ve engaged with probably 8–10 people over the entire project, 2–3 of which were really driving it on their side. They have a project manager on their team as well.
How did you come to work with Inventive Works, LLC?
I’d worked with Inventive Works, LLC in a previous role. I was running a company in Austin, Texas, and they developed a web-based application for us and did it very well. They actually came in and repaired one that was done by another company, and they made it fit the purpose. So, when we needed a company to help us with the development of this solution, they were a good choice for us.
We went through an RFP and evaluation process, and two companies made the final evaluation process. One was based in Atlanta, which was actually closer to our office. They would’ve had the inside track, but Inventive Works, LLC did a much better job with developing the proof of concept.
How much have you invested with them?
So far, we’ve spent around $110,000.
What is the status of this engagement?
The project started in December 2019 and is ongoing.