Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
When we moved our on-premise exchange to Office 365, there was a lot of detailed prep work beforehand. We have a very large database and a lot of customized items. We needed to ensure it all got migrated over. During that period, there was a lot of testing and prep work. On the day of the cut-over, it was very seamless.
We cut over, told people to leave their computer open, pushed out the agent, and upgraded their client. They were up and running the next day, with no lost data or downtime. Of course, there were little things here and there, but that was expected. Intivix sent three people here on the day of migration. They had a plan to hit all the VIP’s right away. The mobile devices had to be updated to make sure they’re getting their emails and calendar. It was a well-planned execution of the migration to Office 365.
One thing I can say about them is that they follow through. They know that we’re a nonprofit, so money is tight here. They always try to find the best way to achieve the latest, greatest technology with the least cost. If it wasn’t for them, we would still be in non-standard desktop, non-standard application.
Their technicians are very good. We had sub-tenant come over here, and we needed to separate them. Intivix found a way to use our internet without combining our data here. They have a lot of creativity with less cost. There was no additional cost on our side, and they followed through. They bring us the latest technology with a clear plan and cost, and they watch out for us because they know we’re a nonprofit without a lot of money to devote to our projects.
How did Intivix perform from a project management standpoint?
We have a ticketing called ConnectWise, so all service requests go through that system. Both sides monitor it, and if our queue gets too long, they tell us we need to work on it. We also email and text them, and they come here for visits. The communication is very open.
Every day, we have a report to tell us what’s open and how many days it’s pending. We also have a monthly review of our network, how many computers are patched, how many need updates. They call it an executive summary for the devices on our network. They tell us how long the servers have been up, what’s been down, their disc space. On the last report, we had some desktops that didn’t have the latest patches. It was identifiable, so we could just go there and update it.
What did you find most impressive about Intivix?
They help us with our security awareness training. They have a tool for new hires. They have to go through a test and get certified. Then every week, they have a little security tip, and those are very helpful. Our users really like it a lot. I think they’re going to be more focused on enhancing the security aspect of their services. They do a lot of security training. Once a month, they do a web seminar for their clients. We’re able to talk to them about ransomware and other things. That’s something I really like. They’re moving forward in that area, and not just patching servers. They’re taking a more proactive approach.
Are there any areas Intivix could improve?
I think they’re trying to enhance their security services. Two weeks ago, we had a meeting with an FBI person, educating the clients about ransomware and how to protect your company. They provided tips to give to clients. I think they should continue to educate clients about what’s out there, how to protect our data and our business, and continue to innovate.