INTEX Agency

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Carpe Diem, an app for quickly booking beauty services. We’re developing an app that will allow 24/7 online booking so that any user can book a beauty service in three clicks.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INTEX agency?

I engaged INTEX agency to build the user flow, build wireframes, investigate our potential user's requirements, and for UI/UX design.

SOLUTION

What was the scope of their involvement?

INTEX agency helped us with UI/UX design. They started with user research; the team collected feedback from almost 2,000 people in over 10 countries. Most of the research was in Ukraine, where we will launch the app.

They interviewed the users about what they’d like to see on the app and the difficulties they’d encountered booking a beauty salon. From that research, INTEX agency defined four user personas. 

After that, the team built the wireframes that define what will happen with every single click on the app. They designed the user flow with all its features using Figma.

What is the team composition?

Overall, we worked with around eight people from INTEX agency.

How did you come to work with INTEX agency?

Before finding them, I had done thorough research on Google about IT companies and HR companies that provided IT personnel, and it hadn’t worked out. I found INTEX agency through Upwork, had a quick interview, and knew right away that this was a great team. 

We synchronized from the very first word about what we wanted and what needed to be done. During our second call, INTEX agency delivered a complete description of what they would do step by step, how long it would take, and the cost.  

How much have you invested with them?

We spent less than $15,000.

What is the status of this engagement?

The project lasted from November 2019–April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to INTEX agency’s work, we have four new investors for this app, enabling us to keep building it.

The team never provided raw work. Their deliverables were finalized and nicely done versions that needed minor amendments. Every time we discussed changes, they would deliver a perfectly done new version by the following week.

INTEX agency also had a great ability to pick up our requirements from the first conversation, so we didn’t spend extra time explaining anything.

How did INTEX agency perform from a project management standpoint?

They were super proactive; they worked extra hours for their own curiosity and were willing to sacrifice their own time to deliver the results. For example, we had demo shows for the beauty salons, and the team sometimes sacrificed their weekends to hop on the calls to explain the user flow and demonstrate the app’s screens. 

Our communication was very easy, structured, and didn’t take much of my time — I only had to explain things once. We used Google Hangouts, Telegram, Slack, Skype, and Zoom. For project management, we used Asana.

We had weekly calls to review the results and discuss what should be improved. They always provided me with a deliverable the day before the call, so I had the time to check, review, and make my own opinion about it. 

I was also very happy in terms of the timeline. Overall, INTEX agency did a great job from an organizational point of view. 

What did you find most impressive about them?

I was impressed by how much the INTEX agency team liked what they did. They didn’t just work for the money; they were also obsessed with the idea and worked for fun.

Additionally, they were very honest about their billable hours. I received a full report of what they delivered and how much it cost, so there were no hidden charges.

INTEX agency’s team was proactive and structured. They weren’t asking questions every single minute. Instead, they would send me an email with maybe 20 questions and give me time to answer. That way, they would receive a unified batch of information. 

Do you have any advice for potential customers?

Hire INTEX agency and help them expand – they’re really worth it!

BACKGROUND

Please describe your company and your position there.

We are an interior design firm located in Montreal, Canada - we work on commercial and residential interior projects. I am the creative director and founder and opened the studio in 2020.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire INTEX agency, and what were your goals?

We launched a new design studio and needed a website that matched our design aesthetic and clearly communicated our point of view and position within the design realm. We designed the website in-house and worked with the Intex team to build out and improve the website. The website needed to be fully custom, differentiate itself from the rest, and beautifully simplistic in look - but robust in function.

SOLUTION

How did you select this vendor and what were the deciding factors?

The Intex team had great experience in creating ismilar, eye-catching websites, their design background was a huge plus - I felt confident that they would understand the vision and have the capabilities of executing the design perfectly.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The kick-off meeting was the first step in meeting with the team, discussing my ideas and goals, and showing them a mock-up of the desired design. From there we created PSD files of the website (both web and mobile), these were then pass along to the Intex team, from there they began to build the website. A few coordination meetings on Zoom, to clarify intent and design, ask questions and provide feedback. They suggested excellent edits to the mobile and web features, including adding animations etc.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with Evgeniy - he was incredibly helpful in all areas of the project, communicated very quickly and clearly, always available to answer my questions etc. Very helpful all around - great experience.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I'm massively happy with the product they created for us - the website is excellent, works well and meets all of our needs!

Describe their project management style, including communication tools and timeliness.

We worked primarily through Upwork, which is a handy tool for messaging, contracts, forwarding files, and tracking progress. They were very proactive, and asked questions or clarification when needed and took it upon themselves to provide solutions when needed.

What did you find most impressive or unique about this company?

They are the only web development team that truly understood design and the importance of design, details and specificity. They made sure that the design and the functionality worked together and were equally important. They made the vision come to life on web and mobile flawlessly.

Are there any areas for improvement or something they could have done differently?

Honestly, I think the process was great.

BACKGROUND

Introduce your business and what you do there.

I am the co-founder and product owner at AI on Spectrum, a health technology startup that helps neurodiverse individuals learn about emotions and their context. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INTEX agency?

I was looking for outsourced development and design help since we were bootstrapping and our budget was low.

SOLUTION

What was the scope of their involvement?

INTEX agency completed a very complex web-based app development project for us. First, INTEX agency utilized existing design elements to unify the app design so it could work for various users. They also provided us with some insight on user flows to ensure the app was easy to use. 

Their team then designed several app features from scratch and implemented them during the development phase. Once the app's first iteration was completed, we ran several tests to determine what our development priorities should be for the second iteration. 

Once the second iteration is complete, INTEX agency will begin design work on an iOS version of the app. 

What is the team composition?

We worked with four teammates, including several developers, a project manager, and a designer. 

How did you come to work with INTEX agency?

My partner encountered them on Upwork and recommended them to me. 

How much have you invested with them?

We've invested around $5,000 with INTEX agency. 

What is the status of this engagement?

We began working together in July 2021 and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We achieved what we expected with INTEX agency: the first iteration of the app is complete.

How did INTEX agency perform from a project management standpoint?

The project manager handled all aspects of the project, and they were able to stay within our budget. I used Shortcut for project management and met twice a week on Zoom to discuss project progress. They were very responsive, and if we needed something delivered, they were quick to get it done. 

However, they did run over the estimated project timeline. 

What did you find most impressive about them?

INTEX agency is very easy to work with, and we get really good value for our money. 

Are there any areas they could improve?

I use a project management tool on my side to track the project, but I think INTEX agency should implement it across all their clients and projects. 

Do you have any advice for potential customers?

I'd advise customers with a smaller budget to work with INTEX agency because they're very accommodating regarding startups with limited budgets.  

BACKGROUND

Please describe your company and your position there.

I am CTO of Managed Service Security company based in Freehold, NJ. We are providing Cyber Security services to our customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire INTEX agency?

Design new brand identity to more clearly represent the company’s comprehensive solutions and value to clients and potential clients.

SOLUTION

How did you select INTEX agency and what were the deciding factors?

We looked for Design agencies with experience in required realm and after reviewing couple of proposals of other vendor narrowed it down to INTEX.

Describe the project in detail and walk through the stages of the project.

After a series of discussions they provided us with couple of variants of new brand identity and logo. We reviewed and discussed it internally and then provided feedback with our favorites and comments. Then we received and approved final brand identity and logo designs.

How many resources from the INTEX agency team worked with you, and what were their positions?

In total, we worked with 2 people.Project manager and Graphic Designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our old logo was outdated and did not represent current vibe of the company. New brand identity is much more aligned with company values and vision and received good feedback from customers and peers.

How effective was the workflow between your team and theirs?

The project manager was easy to communicate with and provided us frequent updates. We had both in-person meetings and phone calls, but most of the feedback was through IM channels like Microsoft Teams and Telegram.

What did you find most impressive or unique about this company?

I was blown away by the knowledge and professional approach to the engagement. We appreciated that they were patient and thoughtful while we came up to speed. They had a constant communication streams to hear our comments, suggestions and implement them right away.

We have worked with other agencies in the past, but this was a particularly collaborative and positive experience.

Are there any areas for improvement or something they could have done differently?

Things could always be done faster, but quality is more important than speed and we ended up with a beautiful product.

BACKGROUND

Introduce your business and what you do there.

I’m a marketing manager at Lvivkolo, a tire dealer and repair shop.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INTEX agency?

I needed someone to develop a website to advertise our local shop. We wanted people to be able to find us in a Google search.

SOLUTION

What was the scope of their involvement?

They developed our new website from scratch on WordPress and put it into the domain of the previous website we had. INTEX agency also helped us with the UX edits and development to improve it.

What is the team composition?

There was a project manager, a designer advisor, and a developer.

How did you come to work with INTEX agency?

They were referred to me, and I started working with them on a previous project.

How much have you invested with them?

We spent $3,000 with them; they gave a discount since it wasn’t the first project we did with them.

What is the status of this engagement?

We worked together from May–December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything was possible with them; they were responsible, and I knew I could count on them. INTEX did what they had to do to meet my deadlines, and if I messed something up on the website, they’d still help me even at night if needed — everything was good.

How did INTEX agency perform from a project management standpoint?

It was a communicative collaboration where they asked questions, and we answered to help them meet all the deadlines. We had a Google Sheet where we had tasks throughout the engagement.

What did you find most impressive about them?

They delivered what they promised, and they didn’t just look to sell something. They also had a solid web designer.

Are there any areas they could improve?

There’s nothing they need to improve on — they were great.

BACKGROUND

Please describe your company and position.

I am the CEO of an events platform.

Describe what your company does in a single sentence.

Events platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire INTEX Agency to accomplish?

• Design
• Development

SOLUTION

How did you find INTEX Agency?

Online Search

Why did you select INTEX Agency over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from INTEX Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They provided friendly UI/UX design for the platform, adopting a mobile-first approach. Also they developed the frontend and a portion of the backend for our web platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We launched MVP version of the new product for market tests, which demonstrated high conversion rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes very good project management.

What was your primary form of communication with INTEX Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

We really liked how creative and detailed they were, and how well they understood marketing and user experience. They not only did a great job with our design but also came up with cool ideas that made our website stand out. The communication was easy, and they showed a lot of dedication to understanding our business. Our teamwork was outstanding

Are there any areas for improvement or something INTEX Agency could have done differently?

At times, we wanted the team to work a bit faster, but they picked up the pace later, and in the end, the job was done successfully.

BACKGROUND

Please describe your company and position.

I am the Ceo of Villains Verse

Describe what your company does in a single sentence.

Technology

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire INTEX agency to accomplish?

• Develop a complex website
• Provide a design
• With with our artists

SOLUTION

How did you find INTEX agency?

• Online Search

Why did you select INTEX agency over others?

• High ratings
• Good value for cost

How many teammates from INTEX agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We design and web development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Quality of delivery.
• Speed.
• Communication

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• They were great to communicate with.
• Very proactive.
• Responsive nice to work with.

What was your primary form of communication with INTEX agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Eve was nice to work with.The quality of the deliverable was amazing.

Are there any areas for improvement or something INTEX agency could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of MM Work Force Professional

Describe what your company does in a single sentence.

HR company, outstaff services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire INTEX agency to accomplish?

• improve our online presence
• launch online advertising campaigns
• generating more leads

SOLUTION

How did you find INTEX agency?

Online Search, Referral, Clutch Site, Other

Why did you select INTEX agency over others?

• Pricing first our budget
• Great culture fit
• Good value for cost
• Referred to me

What was the size of INTEX agency’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

During our collaboration with Intex Agency, they developed for us several websites in the recruitment and headhunting industries base on Wordpress and bunch of promotional landing pages for different market purposes and our sub-companies. Also Intex were delivering the design of branding and marketing materials for our online and offline promotions as well as for our internal company’s needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Since we start working with Intex - we established ourselves in competitive positions in our industry, started operations in 5 new countries and opened 6 subsidiary companies, one of which has already been successfully sold to our partners

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were always in contact with the project manager of the agency and with the founders in case of more important questions. All tasks were estimated first then after our approval they started to be implemented. They always deliver in a timely manner and sometimes even much better than we expected. For the calls we used Zoom, for chatting Telegram, for task Management Asana.

What was your primary form of communication with INTEX agency?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

First of all our tastes in visual language were very in common we really liked how they deliver the design, on the other hand, we were often consulted by Intex about how to do things better from a technical perspective, these advices was often very important, as it turned out.

Are there any areas for improvement or something INTEX agency could have done differently?

We believe that everything can be improved, so sometimes we wish to get a bit quicker turnaround answer to our requests. But in general, we are pretty happy with what we get now.

BACKGROUND

Please describe your company and your position there.

As the Head of Marketing and Sales at Viking Development, a company leader in development residential complexes and other big real estate objects, my responsibility was to lead online marketing processes, with the company website serving as a key gateway for real estate sales.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire INTEX agency, and what were your goals?

The main challenge of developing a website for our real estate complexes was to create an attractive and user-friendly website that effectively showcases the complex and its available properties to potential buyers, at the same time purpose of the website was to generate leads and drive sales by providing potential buyers with information about the complex, its amenities and features, and the available properties.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were sharply sure that the perfect agency for these projects should have a strong track record of delivering high-quality projects, consist of team of skilled and experienced professionals, and a culture and vision that aligns with our values and goals.Intex agency was recommended to us by our partners and after the first initial call with them, we understood, that they are definitely the team we were looking for.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

During our collaboration with Intex Agency, they developed several websites for our real estate objects and residential complexes based on Wordpress and bunch of promotional landing pages for different market purposes and our sub-companies.

How many people from the vendor's team worked with you, and what were their positions?

5-6 people during the time of our collaboration:

• Graphic Designers
• Web Designers
• Developers
• Project manager
• Partner Architects

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since we start working with Intex and developed website - on average, sales time of each complex has greatly improved up to 5-6 months, we started get a lot of warm leads from the website and be able to deliver more clear information to our customers.

Describe their project management style, including communication tools and timeliness.

Overal experience with the agency was more than positive. The project manager and designer were accessible and responsive, and all tasks were estimated and approved before being implemented. Intex agency delivered on time, and sometimes even exceeded our expectations. The team used a variety of tools, including Zoom, Telegram, and Asana, to facilitate communication and project management. Overall, it seems that they are well-organized and proactive in meeting our needs.

What did you find most impressive or unique about this company?

After the first successful website and excellent results, we realized that we have developed a strong and trust-based relationship with the agency. We now confidently rely on them for solutions and are consistently impressed with their innovative, impactful ideas, many of which have been implemented and they continue to be our partners as a company which supports our internet presence.

Are there any areas for improvement or something they could have done differently?

We recommend them to include SMM and SEO services to their scope, we will be the first who will use their services. But in general we are grateful for their ongoing support and dedication to delivering exceptional results.

BACKGROUND

Please describe your company and your position there.

I’m the founder of The Higher Circles, Luxury travel management and concierge. We specialize in creating bespoke holiday packages.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire INTEX agency, and what were your goals?

I hired Intex to redesign and rebrand my webiste. My goals were to change the logo, the colors and change some forms.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found it online and was looking for someone based in Poland and who does projects in English.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We discuss what i wanted to change on the website and i prepared the file including all the changes. They looked at it and estimated the time needed to make it done. After that estimation I agreed to hire them.

How many people from the vendor's team worked with you, and what were their positions?

2 ppl were working with me, For sure developer and the other person i dont know the position.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

People i showed the website to loved the new design and the colors. It made the website looks more classy. The forms changes are more clear and functional.

Describe their project management style, including communication tools and timeliness.

we were communicating on the phone and communication apps.

What did you find most impressive or unique about this company?

The team was were friendly and very patient. They always found time to answer my message and they delivered everything on time.

Are there any areas for improvement or something they could have done differently?

There is nothing to change. They are professionals.