iOS & Android Apps.

We're an interactive agency (creative + digital) focused on quality and experience, with a few offices around the world. You'll notice right away that we're not a typical agency. We concept, we design, we build, we direct and we're out of our minds. Our collective of directors, designers, developers, animators, copywriters and marketers all collaborate to create interactive digital properties and engaging campaigns that make both our clients and their customers smile in the process.

We also understand the business side of the equation. In today’s market, it’s not sufficient to build a great product or campaign — it must be economically viable too.

 
$5,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2005
Show all +
Kuala Lumpur, Malaysia
headquarters
  • Level 32, Menara Allianz Sentral, 203 Jalan Tun Sambanathan
    Kuala Lumpur 50470
    Malaysia

Portfolio

Key clients: 
Air Asia, GSC, PNB, Mahsing, HSBC, Digi, CIMB, Bank Rakyat, Genting, PAM

Reviews

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Mobile App Dev for AI Reservation Management Solution

"They had a suggestion for every potential problem we faced."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Dec. 2018
Project summary: 

Internut Sdn. Bhd. developed a mobile app with an AI solution for automated bookings. They also did UI/UX design and programmed the solution to understand language nuances.

The Reviewer
 
51-200 Employees
 
Malaysia
Alan Tee
Founder, Agilent Technologies SB
 
Verified
The Review
Feedback summary: 

The app reduced inbound booking calls by 40% within two months thanks to its automation, which freed internal resources for other tasks. Internut Sdn. Bhd. is a cohesive and knowledgeable team that’s comfortable tackling issues and turning suggestions into solutions.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the founder of Agilent Technologies, an accommodation services provider. I oversee the digital space and all products under it.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Internut Sdn. Bhd.?

We needed mobile app development and UI/UX design.

What were your goals for this project?

We wanted to see the mobile app solution improve customer service experience and reduced the workload of our call center.

SOLUTION

How did you select this vendor?

We interviewed eight mobile app companies, eventually picking Internut Sdn. Bhd. for their past experience and our confidence in their abilities.

Describe the project in detail.

They developed an AI engine to handle bookings.  It isn't easy to understand the gentle nuances of all the different dialects in Malaysia, but the finished AI engine surprised us.

What was the team composition?

There were five members on their team, including developers, designers, and an account manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within the first two months of the app’s release, we saw a 40% reduction in the number of booking calls to our call center. This allowed our team to focus more on the hospitality aspect with remarketing and rewards.

How effective was the workflow between your team and theirs?

They utilized an agile working method which allowed room for changes and quick testing. The comprehension level of all of their team members is great. I need only give a simple explanation and they can take my thoughts and turn them into the creation I have imagined.

What did you find most impressive about this company?

I was most impressed with their knowledge. They had a suggestion for every potential problem we faced in our industry.

Are there any areas for improvement?

No, we’re completely satisfied.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Scheduling was easy.
  • 5.0 Cost
    Value / within estimates
    Their pricing was fair.
  • 5.0 Quality
    Service & deliverables
    We have a five-star rating for the app on both stores.
  • 5.0 NPS
    Willing to refer