Can you share any outcomes from the project that demonstrate progress or success?
Within three months most of the work was completed. Old blades were removed and new ones installed and configured. Management software was upgraded. New firmware was deployed and drivers were upgraded.
All of this was completed without any unexpected downtimes or outages. Everything was run smoothly and we were happy with the outcome. Then we've hit a snag. We were not able to decommission one old application that relied on a few old blades, which relied on the old switches and so couldn't install the new interconnects.
IIS was very understanding and allowed us to put the project on hold and resume it eight months later when we could finally decomm and upgrade. We received the same PM and the engineer and they were able to complete the project quickly and at the same cost as we agreed upon almost a year prior.
I and the senior IT management are happy with the outcome and appreciate IIS's expertise, commitment and flexibility to extend and complete the project in the face of our unexpected delay.
How effective was the workflow between your team and theirs?
The workflow was very effective. Staffed by consummate professionals on both sides, the project progressed on-time (when within our and IIS control) and on-budget. Communications were handled effectively over email, phone calls, some meetings and weekly status emails.
What did you find most impressive about this company?
I was most impressed with IIS's willingness to put the interconnect replacement part of the project on hold for so long and to return to it when we were ready. The project resumed quickly, the same engineer was made available, travel booked quickly, etc...
The datacenter work was completed efficiently and professionally. There were no disruptions to the rest of the production environment. We weren't billed a penny more for an eight-month hiatus.
Are there any areas for improvement?
I can't think of any. However I can commend the IIS team for improving their process from where it was three years earlier.
All these years of running coomplex, hands-on projects, have made them a well-organized, expertly-staffed, customer-focused organization. Kudos!