What was the scope of their involvement?
International Integrated Solutions, Ltd installed the system and helps to support it as needed. Their team helped us with building, ordering, staging, and installing the IVR.
Initially, their team helped us to create the design and build the materials for what we needed. Their team provided an extensive education around what was possible because they had more experience around HPE SimpliVity. The other part of the project was Red Hat Enterprise Linux that we ordered. We were familiar with enterprise linux in previous installations but purchasing all of the technologies under one shop made more sense to us.
Secondly, their team helped us to create materials and pricing the offer, which we turned around to create a quote for our customer. Inside the pricing, we agreed that they would order the equipment on our behalf as well as stage the system at their site. The staging part was important because we were going to load our software before installing it on the customer’s premises.
Then, International Integrated Solutions, Ltd helped us with the installation on our customer’s two sites. Their team completed the installations, but they still stand behind us as the application goes into production.
What is the team composition?
Our main point of contact was a sales executive who invited subject matter experts to the project depending on the nature of our calls. He also brought in senior management, especially around pricing issues, as well as technical support and installation support staff.
How did you come to work with International Integrated Solutions, Ltd?
We looked into the best solution to offer to our client who wanted a complete virtual server solution. We looked at what was available in the marketplace and HPE SimpliVity was relatively new and had a reputation of being good in that area. Once we decided on that solution, we looked into distributors of this solution and their proximity to our headquarters. As it turned out, International Integrated Solutions, Ltd was headquartered near us. We looked at their experience in this business and talked to some of their past clients. They ended up being a company that resembled us in size and communication style. We talked about the opportunity and then worked from that point to create the initial build of materials.
How much have you invested with them?
We spent around $500,000 so far.
What is the status of this engagement?
The project started in February 2019 and their work’s ongoing. As of March 2020, we completed the installation on both sites, but their support remains until the customer puts the system into production