InterKnowlogy

BACKGROUND

Introduce your business and what you do there.

I’m the senior director at a medical diagnostics company. We produce testing materials for the Flu, COVID-19, and strep. We build instruments and have different ways of taking tests.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with InterKnowlogy?

We had an older analytics platform that aggregates test results from different instruments. We wanted to rewrite it to improve the performance capabilities and so we could scale with the cloud.

We’re also making our instruments into real IoT devices. We needed to manage these instruments and modify their properties.

SOLUTION

What was the scope of their involvement?

InterKnowlogy helped from end-to-end to rewrite our analytics platform for scale. They also worked on the cloud backend to manage our IoT devices to set up new firmware files and support new tests. They’re involved in the spec building process to make sure we’re doing things in the best way.

What is the team composition?

We work with 3–8 people based on our needs.

How did you come to work with InterKnowlogy?

I’ve known InterKnowlogy for a while. Originally, we found them locally. We interviewed them and entrusted them with some smaller pieces of work. They proved themselves over and over again, so we kept giving them new projects.

How much have you invested with them?

We’ve spent close to $5 million so far.

What is the status of this engagement?

We started working together in January 2016, and our work is ongoing.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

InterKnowlogy was able to build an appropriate solution for us. Our analytics platform is the “proof in the pudding”; it’s been helping us scale up, and we haven’t had any significant issues. Their code has always been very reliable, and they’ve always been good about building tools out.

How did InterKnowlogy perform from a project management standpoint?

The team is highly communicative. We’re never surprised, which is a good thing. We always rely on InterKnowlogy to what they say they will. We manage all of the sprints out of Azure DevOps.  

What did you find most impressive about them?

They’re always open and honest. They never overpromise and under-deliver. Our estimates are usually pretty accurate. The team has enough experience to make estimates, even if they’re not exactly sure what it is.

They’re not just coders, they’re also architects and designers. We know they can help us with anything. The people are also pleasant to work with, too. We like their culture.

Are there any areas they could improve?

We have a never-ending supply of work that we plan on continuing engaging them with, because they keep delivering. There’s only so much you can rely on with a smaller company.

Do you have any advice for potential customers?

My advice is to leverage their experience. Listen to what they have to say.