InterFulfillment Inc.

BACKGROUND

Please describe your company and your position there.

I am the Director of Marketing Partnerships for a sports event committee. We lead the achievement of Team Canada’s podium success and advances the sports event's values across Canada. Independent and predominantly privately funded, our organization delivers the resources that Canada’s elite athletes need to perform at their best and give their everything every day. By sharing our athletes’ stories, we inspire all Canadians through the power of sport.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InterFulfillment Inc.?

We leveraged InterFulfillment for the intake, organization, kitting and distribution of the Team Canada sports kit (clothing) ahead of the event.

SOLUTION

How did you select this firm and what were the deciding factors?

We had used InterFulfillment in the past for kitting and distribution support for Games related product and Holiday gifting. The teams had great feedback and reviews on the experience; which is why we chose to leverage them again for the kit.

Describe the project in detail and walk through their service package.

For the project, InterFulfillment was asked to receive in product, organize the product, pick and kit product based on individual and unique order requirements. InterFulfillment was then responsible for packaging up each kit and shipping it out on behalf of Team Canada.

How many resources from the vendor's team worked with you, and what were their positions?

I see this more so a question for InterFulfillment. With a timing constraint, many individuals within InterFulfillment leaned in to ensure we met our shipping timelines.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Given the complexity of the project and the added challenges of COVID-19, a few unforeseen issues did arise. The Interfulfillment team was quick to:

1. identify the issue
2. produce a solution where possible
3. ask for a call to either align on their recommendation OR if they could not solve the problem on their own, bring us into the situation to help solve.

This happened a few times in the process; Interfulfillment handled each hurdle with patience and a solution-oriented mindset. When we fell back on timelines, they leveraged their connections to have the products picked up as soon as they were ready and expedite the shipping.

How effective was the workflow between your team and theirs?

The workflow was very effective. Whenever the team ran into roadblocks or required clarity- they were quick to reach and help resolve to ensure our shipping timelines were not missed.

What did you find most impressive or unique about this company?

Interfulfillment was just as committed as we were to the success and delivery of the project. They were in the depths of the project with us and celebrated the completion. It is rare to see this kind of commitment and personal dedication.

Are there any areas for improvement or something they could have done differently?

Nothing to note

BACKGROUND

Please describe your company and your position there.

I am the Client Services Director of an advertising agency who was completing a project for a non-profit, local client in Vancouver.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InterFulfillment Inc.?

We had run a fundraising campaign and needed to ship out about 150 basketballs to those who had purchased it to raise funds for the local team.

SOLUTION

How did you select this firm and what were the deciding factors?

The pricing was clear, I felt heard and understood in communicating with the sales team. It felt like I was in good hands AND it felt like they appreciated that this was a project for a small, non-profit organization.

Describe the project in detail and walk through their service package.

The team helped me determine the best and most efficient way to ship everything, helping me understand the logistics and troubleshoot any issues I had along the way. They were very fast to respond and happy to help.

How many resources from the vendor's team worked with you, and what were their positions?

2-3: sales + fulfillment/ customer service

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

This was not the kind of thing I or my client had ever done before, so I had the security of knowing that experts were on my side, ready to help and make the best solutions available to us.

How effective was the workflow between your team and theirs?

Very fast, we worked via email and phone. Everything was sorted quickly and easily.

What did you find most impressive or unique about this company?

I felt very happy with the quote and final price, and felt like I got great service!

Are there any areas for improvement or something they could have done differently?

No, I would use InterFulfillment again!

BACKGROUND

Please describe your company and position.

I am the Founder of a retail company 

Describe what your company does in a single sentence.

We are a Canadian brand that sources, designs and sells premium bedding and bath products Made in Portugal. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire InterFulfillment Inc. to accomplish?

• Storage
• Fulfillment
• Manage Returns

SOLUTION

How did you find InterFulfillment Inc.?

Online Search

Why did you select InterFulfillment Inc. over others?

• High ratings
• Close to my geographic location
• Great culture fit

How many teammates from InterFulfillment Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Interfulfillment has been instrumental in warehousing our goods, managing inventory, picking and packing e-commerce orders, and handling returns. They've proven to be a valuable and efficient partner, significantly contributing to the smooth operation of our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Shipping times have consistently improved over the years, with orders being efficiently picked, packed, and shipped within one to two business days of being placed in the system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Effective communication with team members and managers ensures accurate inventory counts and meets specific packing requirements for wholesale, marketplace, and D2C orders. The team is quick to adapt to our evolving needs.

What was your primary form of communication with InterFulfillment Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

Organized management and prompt shipping. Their proactive support and dedication show their strong commitment to customer care.

Are there any areas for improvement or something InterFulfillment Inc. could have done differently?

Perhaps obtain better shipping rates from couriers. 

BACKGROUND

Please describe your company and position.

I am the COO of Wildelore

Describe what your company does in a single sentence.

Outdoor apparel for mothers and moms to be.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire InterFulfillment Inc. to accomplish?

• Provide fulfillment of our product post kickstarter launch

SOLUTION

How did you find InterFulfillment Inc.?

• Online Search

Why did you select InterFulfillment Inc. over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from InterFulfillment Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Picked & Packed product, and quickly delivered over 800 orders in only a few days.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customers receiving product on time once product arrived at warehouse.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the team has been solid in answering my questions.

What was your primary form of communication with InterFulfillment Inc.?

• Email or Messaging App

What did you find most impressive or unique about this company?

Adayra was really great at providing customer service and the team has been solid at promptly resolving issues as they arise.

Are there any areas for improvement or something InterFulfillment Inc. could have done differently?

The ecommerce integration shouldn't be so costly from my understanding. Also, the email chains can get a bit challenging to keep track of in the way they are delivered/work.

BACKGROUND

Please describe your company and your position there.

I am the founder of a company that produces gaming support pillows

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InterFulfillment Inc.?

We needed to fulfil our Kickstarter orders for the Canadian market we needed a fulfilment company that could provide a cost effective solution with no minimum requirements

SOLUTION

How did you select this firm and what were the deciding factors?

We looked at several companies in the market and spoke with 3 and IF were our choice

Describe the project in detail and walk through their service package.

They provided a full fulfilment solution for us including last mile shipping. They delivered all the packages in a timely and cost-effective manner.

How many resources from the vendor's team worked with you, and what were their positions?

2 - Sales manager and Warehouse manager

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We delivered all our orders successfully

How effective was the workflow between your team and theirs?

Very good

What did you find most impressive or unique about this company?

Responsive and cost effective

Are there any areas for improvement or something they could have done differently?

None that come to mind