Interfell

BACKGROUND

Please describe your company and position.

I am the Human Resources Manager of ePayco.com

Describe what your company does in a single sentence.

ePayco is a technology company that allows people, companies and institutions to simplify and scale both their models and operations in a robust payments ecosystem.

We operate as an Aggregator and Gateway with present and non-present sales solutions, allowing our clients to receive payments through different channels and tools in a single integration.

Founded in 2011, we currently operate with the main payment networks and financial institutions. Certified in the PCI DSS level 1 standard with operations in Colombia and very soon in Peru, Mexico and Ecuador.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Interfell to accomplish?

• Staff pick
• People management

SOLUTION

How did you find Interfell?

• Online Search
• Referral
• Clutch Site

Why did you select Interfell over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Interfell were assigned to this project?

24

Describe the scope of work in detail. Please include a summary of key deliverables.

Reduction in Hiring Time: The implementation of effective strategies has significantly decreased the average time to hire.
Candidate Quality: The focus on technical and behavioral assessments has increased the quality of candidates presented.
Customer Satisfaction: Satisfaction with the selection process and with the hired developers.
Talent Retention: Developers hired through interfell have shown a high retention rate, reflecting good integration and job satisfaction.
Innovation in Recruitment: The use of advanced technologies and innovative methods has improved the effectiveness of recruitment and selection.
In summary, the company has managed to create a comprehensive selection and hiring process that not only attracts the best talent in software development, but also ensures high satisfaction and retention of these employees, generating a positive impact on operational results and strategic in us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 Reduction of Hiring Time

Quality of Candidates

 Process Efficiency

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Agile Methodology: Management through sprints, daily meetings and retrospectives.
Management Tools: Use of Jira, Trello, and Microsoft Teams for effective planning and communication.
Meeting Deadlines: 95% of projects delivered on time.
Risk Management: Proactive identification and mitigation of risks.
Customer Interaction: Regular meetings and constant communication to ensure alignment with customer needs.
Flexibility: Adaptation to changes in client requirements and priorities.
Response Time: Quick response to customer requests (24 hours for minor adjustments, 48 ​​hours for significant changes).
Customer Satisfaction: High level of satisfaction, reflected in surveys and positive feedback.
In summary, project management was characterized by its efficiency, punctuality and adaptability, ensuring the delivery of high-quality results and continuous client satisfaction.

What was your primary form of communication with Interfell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What makes this company unique and impressive is its combination of a rigorous focus on quality, innovative use of technology, an agile and adaptable methodology, a strong focus on customer satisfaction, high ethical standards, a positive company culture and measurable results that demonstrate success and progress. These combined factors ensure that the company not only meets, but exceeds its customers' expectations.

Are there any areas for improvement or something Interfell could have done differently?

No, for now I am very satisfied with their service! congratulations!

BACKGROUND

Please describe your company and position.

I am the Creative/Managing Director of Main Division

Describe what your company does in a single sentence.

Creative services for companies that need branding and communciation 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Interfell to accomplish?

• Develop a website

SOLUTION

How did you find Interfell?

Referral

Why did you select Interfell over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Interfell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team was in charge of scouting and selecting the beat suited candidates to match the requirements for the project. Once the candidate was selected by us, they helped us with the payment processes of fees and management of the candidate's on and off boarding 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number one is the completion of the project was a success, secondly the selection of the right candidate was easy to do and that took off a lot of weight from our shoulders  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They proposed candidates on a timely maner with close attention to the requirements of the project and the budget we had. Follow ups were something that made the process of managing the talent more structured and simple

What was your primary form of communication with Interfell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their service was detail-driven and humanly empathetic to our business and the talent, with a clear understanding of the needs that often are overlooked by those who are not familiar with how website development is done 

Are there any areas for improvement or something Interfell could have done differently?

Maybe have a more clear or transparent estimate of the total spending. Consider an online payment method to avoid charging the chstomers bank transfer fees.

BACKGROUND

Please describe your company and position.

I am the Talent Acquisition Coordinator of Uassist.ME

Describe what your company does in a single sentence.

We are a BPO with specialized services for worldwide clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Interfell to accomplish?

• Support us searching the right talent for our team

SOLUTION

How did you find Interfell?

Online Search

Why did you select Interfell over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Interfell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The company's effective assistance in hiring a skilled bookkeeper was marked by a tailored scope of work. They identified specific needs through a thorough assessment and crafted a precise job description for candidate recruitment. Utilizing diverse channels, they shortlisted candidates based on qualifications and cultural fit. 

Facilitating client-candidate interactions, the company provided valuable insights for decision-making. Their support extended to offer negotiation and acceptance, culminating in a seamless transition. Key deliverables included, a curated list of candidates, facilitated interviews, and onboarding guidance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project demonstrated clear success through measurable outcomes, showcasing efficiency and effectiveness in the hiring process. With a swift time-to-fill metric, the company efficiently identified and secured a talented bookkeeper. Client satisfaction was evident, as feedback indicated contentment with the chosen candidate and the overall recruitment process.

 A low cost per hire reflected the project's cost-effectiveness, while the bookkeeper's positive feedback affirmed a successful alignment of expectations with the job role. Monitoring the bookkeeper's retention and job performance further underscored the project's accomplishments, confirming its impact on both efficient talent acquisition and successful onboarding.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The company exhibited outstanding project management throughout the entire hiring process, consistently delivering on-time results and demonstrating exceptional customer service. Their responsiveness to our needs was remarkable, as they maintained open lines of communication and promptly addressed any inquiries or adjustments. 

The team's agility and quick turnaround in candidate sourcing, interviews, and offer negotiations showcased their commitment to efficiency. Moreover, their openness to feedback and willingness to accommodate specific requirements demonstrated a flexible and collaborative approach, ultimately contributing to a seamless and successful hiring experience.

What was your primary form of communication with Interfell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about this company was their unparalleled customer service and remarkable politeness throughout the entire engagement. Their team consistently went above and beyond, responding promptly to our needs with a level of courtesy that set them apart. The genuine commitment to ensuring a positive experience was evident in every interaction, making the overall collaboration not only efficient but also enjoyable. 

This combination of exceptional customer service and unwavering politeness truly distinguished the company, leaving a lasting impression on our hiring process.

Are there any areas for improvement or something Interfell could have done differently?

Consider expanding the range of candidate assessment methods. While the company has demonstrated proficiency in identifying candidates based on skills and qualifications, incorporating additional assessments such as behavioral assessments, situational judgment tests, or skills-based tests could provide a more holistic evaluation. 

Diversifying the assessment toolkit ensures a comprehensive understanding of a candidate's abilities, work style, and cultural fit within the client's organization. This multifaceted approach can lead to more informed hiring decisions, minimizing the risk of mismatches and enhancing the overall quality of placements.

BACKGROUND

Please describe your company and position.

I am the General Manager of The Village

Describe what your company does in a single sentence.

We hired Interfell for recruitment process consulting services, including training, recruitment consulting, and talent acquisition pipeline refinement. They were instrumental in helping us establish a robust foundation and streamline our processes. We continue to work with them, and all their services have consistently proven to be exceptional and highly beneficial for our business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Interfell to accomplish?

• Talent acquisition pipeline refinement
• To establish a solid foundation on our recruiting processes
• Recruitment consulting

SOLUTION

How did you find Interfell?

Referral

Why did you select Interfell over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Interfell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In terms of training, Interfell has developed and delivered customized training sessions to enhance the skills and knowledge of our recruitment team. As well has provided training modules covering the latest industry trends, best practices, and effective talent acquisition strategies. 

Regarding our recruitment, Interfell has continuously provided expert advice and recommendations for optimizing the recruitment workflow, ensuring efficiency and effectiveness. Also they have helped us to implement solutions to address any identified challenges or areas for improvement on our existing talent acquisition pipeline to attract, evaluate, and onboard top-tier candidates. 

Their service included developing frameworks and guidelines to ensure consistency and alignment with organizational goals, which they have been able to provide continuous support and consultation as needed, adding great value to our businesses.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?The measurable outcomes for us were more towards recruitment team competency, streamlined our recruitment workflow and definitely they helped us to increased talent acquisition effectiveness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they did deliver on time. They promptly address any queries, concerns, and requests for clarification our team may have.

What was your primary form of communication with Interfell?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to promptly respond to adjustments, coupled with their consistently flexible and adaptable approach. They are always proactive in addressing challenges and finding effective solutions.

Are there any areas for improvement or something Interfell could have done differently?

No

BACKGROUND

Please describe your company and position.

I am a Commercial Advisor for a nonprofit organization.

Describe what your company does in a single sentence.

Build alliances

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Interfell to accomplish?

Recruitment

SOLUTION

How did you find Interfell?

Referral

Why did you select Interfell over others?

• Great culture fit
• Company values aligned

How many teammates from Interfell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Search for candidates
• application of tests
• presentation of profiles

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Adjustment of the candidates presented to the profile and culture of the organization

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The delivery times were met and the profiles were adjusted to what was intended to be found

What was your primary form of communication with Interfell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They always sought customer satisfaction.

Are there any areas for improvement or something Interfell could have done differently?

I have no observations.

BACKGROUND

Please describe your company and position.

I am the CTO of Awto.

Describe what your company does in a single sentence.

We offer carsharing, car rental, and vehicle subscription services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Interfell to accomplish?

• Find mobile developers
• Find fullstack developers
• Find database administrator (DBA)

SOLUTION

How did you find Interfell?

Online Search

Why did you select Interfell over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Interfell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Interfell finds talents across Latin America for our company, hires them, and allows us to pay them as a service. Also, they periodically check how the talents are performing and feeling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Properly prepared talent acquisition for my team, which has lasted years.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they always delivered new candidates or any of our additional requirements on time.

What was your primary form of communication with Interfell?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Not unique. But it is very helpful to find talents across Latin America.

Are there any areas for improvement or something Interfell could have done differently?

A smaller fee per talent

BACKGROUND

Please describe your company and position.

I am the Talent Management Manager of Gomez Platero

Describe what your company does in a single sentence.

We are a global architecture and urban planning firm with more than 20 years of international experience and a passionate interdisciplinary team of +200 professionals, based in Montevideo, Uruguay.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Interfell to accomplish?

• Recruitment and Selection of an Architect with a commercial profile in Mexico

SOLUTION

How did you find Interfell?

Referral

Why did you select Interfell over others?

• High ratings
• Referred to me

How many teammates from Interfell were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to hire an Architect with a Commercial Real Estate profile. From the beginning, the meetings we held with each of the people at Interfell were very valuable so that they understood what we were looking for and we understood each other perfectly. In the first shortlist they sent us, we really liked a candidate and he was the one with whom we decided to join the company. Professional who comes in very well today.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hiring a good candidate

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything very good in time and form.

What was your primary form of communication with Interfell?

Virtual Meeting

What did you find most impressive or unique about this company?

The relationship they have with clients, the closeness even when far away and the quick response always!

Are there any areas for improvement or something Interfell could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the HR Manager of POWEREDUCATION S.L.

Describe what your company does in a single sentence.

Education

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Interfell to accomplish?

• Hiring of personnel in LATAM
• Facilitating the payment of LATAM workers
• Management of contracts, insurance, and other matters for LATAM workers

SOLUTION

How did you find Interfell?

Referral

Why did you select Interfell over others?

• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

They help us with staff recruitment in LATAM, manage payroll and payments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have not had any problems and everything has been solved promptly, people who are contracted via intercom have no complaints.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We always close everything within the deadlines set and deal with any queries promptly.

What was your primary form of communication with Interfell?

Email or Messaging App

What did you find most impressive or unique about this company?

We were pleased with their team.

Are there any areas for improvement or something Interfell could have done differently?

I don't think so

BACKGROUND

Please describe your company and position.

 I am the Talent Acquisition Director of an information technology company 

Describe what your company does in a single sentence.

We are a staff augmentation company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Interfell to accomplish?

• Expand our set of recrutiers

SOLUTION

How did you find Interfell?

Online Search

Why did you select Interfell over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Interfell were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We augmented our recruiting staff by having 1 member from Interfel working for us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Recruiters were in compliance with metrics

Describe their project management. Did they deliver items on time? How did they respond to your needs?

our CSM was always avaliable, at any time of the day

What was your primary form of communication with Interfell?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

How they treated me as a client was outstanding.

Are there any areas for improvement or something Interfell could have done differently?

Maybe the seniority of the resources