What evidence can you share that demonstrates the impact of the engagement?
We’re open to working with them again.
How did Intellisoft perform from a project management standpoint?
The project manager was our own CTO. We collaborated using Jira. I’m always online and through Jira I can see who is working on our case, how many hours they worked, what steps they’re on, and if there’s something ready for me to look at, test, and provide feedback on. If the developers finished a part, they’d send me an email to have me check it, make remarks, or ask questions.
What did you find most impressive about them?
Their price per hour is impressive. It would be a lot more in Switzerland. The collaboration and quality of work was good.
Are there any areas they could improve?
The collaboration was great as long as it was in English. The platform wording was in English. Over time, we had to change because we decided to start with the project in Switzerland, in Germany, and other German-speaking areas. The change to German was quite difficult because, although they’re fluent in English, they don’t understand the German text. It took a lot of communication—sometimes several hours—to make small changes.
I obviously can’t expect someone in Ukraine to understand German, but I thought we’d have a program with a CMS [content management system] included, so we could make text changes. That wasn’t the case, and instead we had complicated JSON files and had to make the changes in their files. As a non-tech person, it was rather difficult for me. Overall, it worked, but for a new project, we would ask them to include a CMS and tools we can make some minor changes by ourselves