What evidence can you share that demonstrates the impact of the engagement?
My feedback with Intellica centers on their attention to detail. Their costs are reasonable, they were invested before they even took the project on, and they’ve been with us step-by-step to figure out the project. They’re willing to answer hard questions and scenarios, and take address them head-on. They’ve been instrumental in helping us figure out this project.
How did Intellica perform from a project management standpoint?
They’ve been excellent. We typically communicate on Skype, just because they’re offshore and its easier for both parties. We talk to them pretty much every day, and I don’t think I’ve waited more than an hour to get a response from them. Even when it’s after hours in their time zone, I always get something early the next morning in my time zone.
What did you find most impressive about them?
It’s been a good experience so far. We started out with a really great project manager, but he moved to a different company. While I was sad to see him go, but they segued quickly to fill that role. Their business development side was really on top of things to make sure that the technology handoff ran smoothly. I’m excited for them to work on the Android version of the app in the next few months.
Are there any areas they could improve?
The only thing I would improve about our experience overall, is it’s sometimes hard to communicate over the language barrier, especially with more technical questions. Our project manager is great at stepping in and being the conduit between our team and their tech team. It’s something we got used to because an American company would’ve charged us $450,000–$500,000 project. I’m willing to save 80% and live with that tiny language hurdle.
Do you have any advice for potential customers?
My advice is to ask a lot of questions and clarify things. Hold each other to a good business understanding, and things will go well.