What evidence can you share that demonstrates the impact of the engagement?
The extension they built had a material effect on improving performance in our tracked metric. This metric is measured by seeing how well content is consumed by audiences and how visible the content is to them.
How did Intellegens perform from a project management standpoint?
When we began working with them, they were new to doing remote work. There were some communication issues initially because of time zones, but they quickly resolved them and, ultimately, were very responsive.
We communicated with Slack, email, telephone calls, and videoconferencing calls. We used Jira to document the stories for the project and monitor burn.
What did you find most impressive about them?
They aren’t shy about offering potential solutions. If you’re a stakeholder in the business because you think you know what you want, then their advice is very helpful for breaking the bubble.
It was great to get their feedback on why what I was asking for wouldn’t work best for our needs, and then to see the alteratives that they presented us with. They thought through issues with system-thinking.
Are there any areas they could improve?
No, and I plan on working with them on future projects.
Do you have any advice for potential customers?
Document what you want to achieve. Discuss your plans with them openly, and be ready to adjust them based upon their knowledgable feedback.