What evidence can you share that demonstrates the impact of the engagement?
Intelia did a great job of making our website feel approachable. They highlight the right information at the right spots in order to push people to buy. They employ tactics to drive the conversion rate by telling enough of the story, and then giving the user the option to make a purchase. One of their strengths is understanding the user component of website design. They helped us think about what might engage people and what may turn them off. They did an amazing job making our site look unique and custom, but also optimized for sales and email sign-up.
I have a background in selling software. I’ve worked with a number of teams and have heard many horror stories about outsourcing development. I could really trust Intelia. They designed what we wanted. They didn't come in and try to be the experts in telling us what to do. They were really great counterparts in figuring out exactly what we needed.
How did Intelia perform from a project management standpoint?
Having a project manager to facilitate the conversation and translate our wants and needs into actionable items for the team was really important. We interacted through email and Slack, and they used InVision to share designs. We had a weekly call with our project manager to share updates. It was great to have a dedicated time to give feedback or any direction. Intelia sent an email after each call with a summary that laid out next steps on both our parts. We also added the project manager to our Slack, which was super helpful. That allowed us to stay in touch about any day-to-day items that came up.
Communication was always handled so easily. They respond within a matter of 24 hours. Getting timely answers is often hard to find with outsourced software development. It's not just listening to us and saying yes. Intelia asked the right questions to make sure that they had clarity and were moving in the right direction. They're so responsive to our needs.
What did you find most impressive about them?
Their turnaround time was so impressive. Intelia was by far the fastest development team I've ever worked with. I loved being able to put in a request before going to bed, and waking up in the morning to have it already handled. They don't believe software projects should take six months if they don't have to.
Are there any areas they could improve?
Honestly, no. I’ve worked with 60 different development teams in the past and there's no one else I'd work with but them. I haven’t found Intelia’s professionalism, quality, and timeliness with any other team.