Since 2009, Intelegencia has been partnering with companies of all sizes—from innovative startups to Fortune 500 enterprises—by providing comprehensive tech solutions in software development, data analytics, mobile and web applications, cloud infrastructure, and NetSuite support. Our expertise enables businesses to build scalable digital solutions, optimize operations, and harness data-driven insights, allowing them to stay ahead in today's fast-evolving technology landscape.
Our Global Footprint:
2,000 Employees
300 Clients
10 Offices
3 Continents
$4.5B In Managed Revenue
We've served many clients across various industries, including e-commerce, healthcare, SaaS, hospitality, telecommunications, manufacturing & more. Our services have consistently resulted in improved customer experiences, increased loyalty, & significant return on investment.
Our expertise extends across various regions, with a strong presence in North America, Latin America, Europe, & Asia. We adhere to strict data security standards & are certified under ISO 27001, 9001, & PCI DSS. We ensure that all data is handled with the utmost care & confidentiality.
Our Services:
Software Engineering and Development
Product Architecture and Design
Data and Analytics
Web and Mobile App Development
We're agile and adaptable, offering technology-driven solutions tailored to meet your unique business needs. Whether you're looking to develop custom software, leverage data analytics, enhance mobile and web applications, optimize cloud infrastructure, or streamline NetSuite operations, our team is equipped with the expertise to support you at every stage.
Let’s discuss how our tech solutions can drive efficiency and innovation for your business. Contact us today to explore how we can help you scale and optimize your operations.
Min project size
$25,000+
Hourly rate
$25 - $49 / hr
Employees
1,000 - 9,999
Locations
Dublin, Ireland
Year founded
Founded 2009
Languages
Timezones
12 Languages that we service
Mandarin
English
Spanish
Arabic
Hindi
Portuguese
French
Telugu
Tamil
Dutch
Sindhi
Filipino
38 Timezones that we service
ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
AKST
Alaska Standard Time (AKST)
ART
(Arabic) Egypt Standard Time (ART)
AST
Arabia Standard Time (AST)
AET
Australia Eastern Time (AET)
BST
Bangladesh Standard Time (BST)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CET
Central European Time (CET)
CNT
Canada Newfoundland Time (CNT)
COT
Colombia Time (COT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
GST
Gulf Standard Time (GST)
HST
Hawaii Standard Time (HST)
IDT
Israel Daylight Time (IDT)
IET
Indiana Eastern Standard Time (IET)
IST
India Standard Time (IST)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
PLT
Pakistan Lahore Time (PLT)
SAST
South African Standard Time (SAST)
SGT
Singapore Standard Time (SGT)
SST
Solomon Standard Time (SST)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)
6 Locations
Dublin , Ireland
Antipolo , Philippines
Pasig , Philippines
Tarlac City , Philippines
Noida , India
Bengaluru , India
No have been added yet...
Pricing Snapshot
Min. project size
$25,000+
Avg. hourly rate
$25 - $49
/hr
Rating for cost
4.9
/5
What Clients Have Said
Intelegencia offers competitive pricing with good value for cost, as highlighted by clients. Monthly costs range from $35,000-$40,000 for larger engagements, and they are praised for their efficient services and strong project management, contributing to overall customer satisfaction.
Intelegencia offers a broad range of services, including customer support, operational tasks, data entry, and software development. This versatility has been beneficial for clients needing diverse business support.
Areas for Cultural Understanding Improvement
One area for improvement noted by a client is Intelegencia's need to better understand the client's culture and business practices. This includes showing more flexibility in customer interactions.
High Ratings and Referrals
Many clients chose Intelegencia based on high ratings and positive referrals, which underscores the company's strong reputation and client satisfaction.
Skilled and Educated Staff
Clients have highlighted the high level of education and skill among Intelegencia's staff, noting their significant contributions to reducing workloads and improving business processes.
Effective Communication
Intelegencia's communication skills are consistently praised. Clients report effective workflows and frequent, clear communication, often facilitated through virtual meetings and messaging apps.
Expertise in E-commerce Support
Intelegencia has demonstrated strong capabilities in enhancing e-commerce product data, building effective merchandising pages, and supporting external e-commerce marketplaces. Their work has helped clients streamline websites and optimize product content for PPC.
Call Center Services for Aftermarket Auto Parts Company
AccountingBack Office OutsourcingCall Center ServicesCustomer Service OutsourcingOther MarketingSales Outsourcing
Confidential
Feb. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"A great partner with seamless support for our staff and customers."
Mar 3, 2023
VP of Operations & Sales, Buy Auto Parts
John Salvatore
Consumer Products
San Diego, California
51-200 Employees
Online Review
Verified
Intelegencia was hired by an aftermarket auto parts company to provide call center services. The goal is to improve speed, quality, expand coverage, and reduce expenses.
Thanks to Intelegencia’s efforts, the client was a top-rated seller on marketplaces. The team is always on time and very responsive. Their attention to detail is impressive and they are great partners to work with. Their commitment to the project ensures all metrics are met.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the VP of Operations/Sales of Buy Auto Parts
Describe what your company does in a single sentence.
Seller of aftermarket auto parts
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Intelegencia to accomplish?
Improve speed and quality
Expand coverage
Reduce expenses
SOLUTION
How did you find Intelegencia?
Other
Why did you select Intelegencia over others?
Great culture fit, Good value for cost, Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
Support the current operations stateside. Source and process drop ship orders from over 200 different vendors, answer all marketplace inquiries, Provides customer support to auto shops, vendors and customers. Files claims with carriers and recovers cores from customers.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Customer feedback
Top rated seller on marketplaces
Internal QA scores
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Always on time and very responsive. Great partners to work with
What was your primary form of communication with Intelegencia?
In-Person Meeting, Virtual Meeting
What did you find most impressive or unique about this company?
Attention to detail. Management involvement to assure all metrics are being met and you the customer is pleased with the outcomes.
Are there any areas for improvement or something Intelegencia could have done differently?
No, the communication process and both sides involvement (BuyAutoParts/Inteligencia) paved the way to a successful rollout and additional processes moving to Manila over the past 4 years.
RATINGS
5.0
"Outstanding reason to add staff and expand into new areas"
Quality
5.0
Service & Deliverables
"Outstanding QA scores and agents"
Schedule
5.0
On time / deadlines
"Always sets realistic expectations and meets them"
Cost
5.0
Value / within estimates
"great value across various areas"
Willing to Refer
5.0
NPS
"A great partner with seamless support for our staff and customers
HR Services for Flooring Company
$10,000 to $49,999
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The staff we hired are highly educated and are major contributors to our business."
Feb 24, 2023
Accounting Manager, Cali Floors
John Batarse
Manufacturing
San Diego, California
51-200 Employees
Online Review
Verified
Intelegencia provides accounts receivable aging support for a flooring company. They're also tasked with reviewing sales orders and applying payments received from customers.
Intelegencia has been a major contributor in reducing the client's aging, and their support has saved the client time in the process. They communicate well and work effectively with the client. Their strong industry expertise makes them stand out.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the accounting manager for Cali floors.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Intelegencia, and what were your goals?
We hired 2 AR staff full time
SOLUTION
How did you select this firm and what were the deciding factors?
Intelligencia is the firm that Cali partners with across multiple departments
Describe the engagement and overall scope of work in detail, including the stages of the partnership and any software or documents used.
Roxan works on the aging of our largest customer. She fights for money owed to us and researches when needed. Jersey reviews new Sales orders and applies payments received from customers.
Describe their billing or cost structure.
We pay monthly
How many resources from the firm's team worked with you, and what were their positions?
We have 2 permanent & 1 temp employees
RESULTS & FEEDBACK
Can you share any measurable outcomes of the engagement or general feedback about the services?
Roxan has been a major contributor to reducing our aging and Jersey has taken on a lot of work to free up time for my other staff work on other projects.
Describe their project management style, including communication tools and timeliness.
Onboarding is simple and the communication has been great
What did you find most impressive or unique about this company?
The staff we hired are highly educated and are major contributors to our business.
Are there any areas for improvement or something they could have done differently?
No, everything has gone extremely well and I hope to continue our partnership
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Data Optimisation for E-Commerce Business
$10,000 to $49,999
Aug. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They showed strong performance in terms of communication and results."
Feb 16, 2023
Head of Services, Optiseller
Paul O'Connor
Software
Glasgow, Scotland
51-200 Employees
Online Review
Verified
Intelegencia provides data management and optimization services for an e-commerce business. The team is responsible for supporting headcount.
Intelegencia has successfully delivered results and met the client's expectations. They have communicated weekly, ensuring an effective workflow. Their resourcefulness and structure have been hallmarks of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Head of Services
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Intelegencia?
Our company was growing quickly so required specialist data management and optimisation services for one of the world's largest marketplaces, the team has helped support headcount into our business and to grow
SOLUTION
How did you select this firm and what were the deciding factors?
The decision-making factors were professionalism, speed of resources, relevant industry experience and cost
Describe the project in detail and walk through their service package.
This team is responsible for managing complex data projects that relate to product information for e-commerce businesses globally. All relevant product identifiers that enable growth for a business
How many resources from the vendor's team worked with you, and what were their positions?
2 as Data Processors
RESULTS & FEEDBACK
Can you share any outcomes from the engagement that demonstrate progress or success?
They showed strong performance in terms of communication and results.
How effective was the workflow between your team and theirs?
No communication issues as they are essentially members of our team and join our weekly calls
What did you find most impressive or unique about this company?
Management resource and structure, training that supports the individuals and in turn our company
Are there any areas for improvement or something they could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
BPO Services for Online Retail Company
$10,000,000 +
June 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We get exactly what we want in the most personalized and efficient way."
Feb 15, 2023
Director of Customer Service, Online Retail Company
Anonymous
Retail
New York City, New York
501-1,000 Employees
Online Review
An online retail company has hired Intelegencia to help build their BPO team. The team has provided recommendations for customer service platforms.
With Intelegencia's help, the client has been able to provide support to their customers within two weeks of the project. The team manages expectations well and goes above and beyond to meet their needs. Their ability to provide top-notch services tailored to the client's needs stand out.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the director of customer service for a company that transitioned from brick and mortar to online retailer
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Intelegencia?
Our customer service team was being built and Intelegencia created the whole BPO for us based on the needs of the company and our customers
SOLUTION
How did you select this firm and what were the deciding factors?
Word of mouth recommendation from other companies
Describe the project in detail and walk through their service package.
we basically provided them with our sales forecast and they provided us with recommendations for the platforms that we would need to provided exceptional customer service. All the info provided was in line with industry standards for KPIs and SLAs
How many resources from the vendor's team worked with you, and what were their positions?
I worked with a team of 10, ranging from workforce analysts, operation managers, trainers and quality assurance managers
RESULTS & FEEDBACK
Can you share any outcomes from the engagement that demonstrate progress or success?
We were up and running, able to provide service to customers within 2 weeks of joining Intelegencia
How effective was the workflow between your team and theirs?
We have 24 hour support and have daily meetings to know the volume we have. They are partnering with us to make sure that the agents all know what the client's expectations are
What did you find most impressive or unique about this company?
There is no red tape. We can speak directly to the highest levels of management and have open candid conversations where despite the fact that they are the experts, we get exactly what we want in the most personalized and efficient way
Are there any areas for improvement or something they could have done differently?
nothing
RATINGS
5.0
"Will always work with this group"
Quality
5.0
Service & Deliverables
"Fully supportive staff"
Schedule
5.0
On time / deadlines
"Flexible and accommodating"
Cost
5.0
Value / within estimates
"very reasonable"
Willing to Refer
5.0
NPS
"already have
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50, Northwood Court, Northwood Business ParkDublin, Ireland
2 - 9
OTC Building, Sumulong Highway1870
301 - 400
3503 Antel Global Corporate Center, Doña Julia Vargas Ave, Ortigas Center1605
301 - 400
ECC Building2300
251 - 300
A-21, Lohia Rd, A Block, Sector 63201307
201 - 250
756, 2nd Floor, 33rd A Cross Rd, 4th Block, Jayanagar560041
101 - 150
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