Custom software development that makes real impact

Integrio Systems is a custom software development company with over 20 years of commercial experience and over 200 successfully completed projects. With a team of exceptionally talented, motivated and experienced engineers, QA specialists and business analysts we help ambitious startups, Fortune 500 companies and SMEs achieve their business goals by providing them with high-quality software development.

We assist in planning and building software solutions from scratch help businesses grow their in-house teams with carefully selected dedicated resources. 

Our expertise includes:

 

  • Custom enterprise software development for a wide range of industries including manufacturing, real estate, transportation, finance, retail, service industries and more;

 

  • Custom SaaS product development; 

 

  • Highly innovative AI & machine learning applications development to increase sales, improve conversion rates & customer retention and more;

 

  • Code audit, reengineering and refactoring.

 

Making sure that our solutions make a positive impact on our clients' businesses is a part of our philosophy. Contact us to learn how we can help you build your next success story. 

 
$10,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2000
Show all +
Vancouver, Canada
headquarters
  • 422 Richards St, Suite 170, Vancouver BC
    Vancouver V6B 2Z4
    Canada
other locations
  • Ukraine

Portfolio

Key clients: 

Air Canada, Cam Tran, Cinepolis, Jonas Software, Nokia

BioNimbus for Cascade Strategies Image

BioNimbus for Cascade Strategies

Cascade Strategies developed a methodology to track consumer emotional excitement and research the factors that drive purchase. The research participants were brought into VR environments where they could see and interact with different types of product packages.

Integrio created a data analytics engine to classificate the data retrieved and provide Cascade with predictive insights based on the results of experiments

that were held. Integrio worked closely with Cascade Strategies to improve the mathematical algorithms applied and make the predictions more accurate.
Jonas Software Image

Jonas Software

Jonas Software (a part of Constellation Software, Canadian second-largest IT company TSE: CSU with a market cap of over 27B) is the leading Canadian provider of enterprise management software products.

Integrio Systems worked with numerous subsidiaries of Jonas - including SaaS solutions providers for gyms, clubs & fitness community management, member management, event management and more.

As a result

of or collaboration, IT consulting & development services provided by Integrio helped Jonas maintain stable and fast access to cost-effective dedicated development resources with unique skills and robust academic backgrounds. It helps the company maintain and consolidate leadership in numerous software product niches.
123SignUp Image

123SignUp

The company is focused on changing the way events and member organizations are managed. While their software does the heavy lifting, businesses can stay focused on building organization revenue, member development, and increasing event attendance. 

After holding a comprehensive code audit, Integrio experts detected the parts to be rebuilt from scratch. Besides recovering the source code and modernizing legacy

components, Integrio created a new UI and new functionality.

The new improved functionality allows 123Signup remain to be one of the leaders in the field of software solutions for event and member management.
Volo Innovations Image

Volo Innovations

The founders of Volo were gym-owners Nikki and Barry Layton - they were looking for a solution to manage the operations of their gym but could not find a product that would meet their needs. Therefore, they decided to create a new SaaS application for themselves and other gym owners.

Integrio Systems was responsible for 100% of product development. Volo became one of the leading applications for web-based billing and

scheduling for fitness clubs. 

As a part of the acquisition due diligence process, Volo’s source code developed by Integrio successfully passed independent third party code review/audit for scalability and security. After the acquisition, Integrio and Member Solutions maintained a partnership that lasts today - Integrio continues developing new functionality for the system.
ONE Record by IATA Image

ONE Record by IATA

ONE Record project is a digital ecosystems that will drive paperless processes and create a plug and play environment where companies can connect and re-connect their digital relations with ease.

In 2019 Integrio joined Air Canada's team for ONE Record hacathon. Team Air Canada won the second place in the competition. Nowadays Air Canada's team empowered by Integrio, is taking part in developing of ONE

Homebuzz Image

Homebuzz

Homebuzz was initiated as a startup with an ambitious goal of helping leading real estate & property management companies from the US and Canada manage and promote their properties smarter.

They were looking for a reliable software development partner to handle the full cycle of development of their new software platform for property management. Their intention was to build a scalable ERP solution to plan and manage

all the routine operations and relevant marketing activities executed by property management companies. Integrio Systems was selected to develop the solution.

Find more details in the case study🔗

Mobiry Image

Mobiry

Mobiry is a SaaS company specializing in improving marketing and consumer loyalty initiatives with state-of-art technologies.

In 2018 they started working on an ambitious idea of utilizing the potential of machine learning to boost consumer loyalty initiatives. The idea later on turned into a startup and eventually became their core product. In 2018 Mobiry partnered with Integrio to design and develop their new

Jive for Cam Tran Image

Jive for Cam Tran

Cam Tran is an ISO-9001 certified Canadian company specializing in manufacturing, repair and renewal of all types of oil filled distribution transformers. It is Canada’s largest full line distribution oil filled transformer company and an industry leader in product quality, design & innovative service. The company has 4 locations in Canada with over 250,000sq’ of manufacturing space.

In 2014 Cam Tran was looking

for a software development partner to create a custom application for work instruction management. Integrio won a tender held by Cam Tran and created Jive - a custom software system for creating, storing, organizing, searching, viewing, editing, and controlling standardized work instructions. Cam Tran approached this as a pilot project with a potential of building a larger custom application to facilitate optimization of its business process. Based on the results of the project Integrio and CamTran started a cooperation that still goes on.

Find more details in the case study🔗

Reviews

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System Dev & Maintenance for Event Organization Software Co

“I was very pleased with them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2019 - May 2020
Project summary: 

Integrio Systems helped a software company that services the event industry maintain and develop an existing system. They updated the UI to a new version of Angular.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
 
Verified
The Review
Feedback summary: 

Internal stakeholders were pleased with Integrio’s technical deliverables, while their project management capabilities exceeded expectations. Organized and readily available, the team provided actionable suggestions and offered additional services beyond development, like testing, QA, and design.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of software development at a company that services the event industry. We’re part of a larger software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Integrio Systems?

We needed to bring somebody in to do a bit of development.

SOLUTION

What was the scope of their involvement?

There were two main projects Integrio Systems worked on: one was to do a bit of maintenance on an existing system, and the second was continuing to develop out other parts of that system. We had a version of the system running in an earlier version of Angular. They mostly did frontend UI development based on Angular.

What is the team composition?

The main point of contact was Irina (Project Manager). We also worked with a mid-level programmer, Artem (Developer). 

How did you come to work with Integrio Systems?

Some of our sister companies had used Integrio Systems, and I’d actually met Alexey (Owner) in junction with one of those companies on a business trip. We decided they’d be a good fit for us as well.

How much have you invested with them?

It was around $50,000.

What is the status of this engagement?

This project was from April 2019–May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We finished one of the projects right before the collapse of the events industry about two months ago; we were able to push through and get it out. The other project was bigger, and we didn’t have quite enough time or resources to finish it. I was happy with their work from a technical side. Not only did they take direction well, but they made suggestions and did design work when asked, as opposed to just having all the design done on our side.

How did Integrio Systems perform from a project management standpoint?

We used the Atlassian suite, so Bitbucket, Jira, and Confluence were our main tracking tools. We had weekly meetings. I know the folks I spoke with were based in Ukraine, but they accommodated my schedule quite well, despite the time difference. Whenever specific questions came up, we could chat any time via Skype messenger and email.

What did you find most impressive about them?

The organizational aspect was more than what I expected. I figured it would be like having another employee assigned to us, but they had project management services. We’re not a huge outfit, so they offered to do testing and QA as well. They were flexible regarding that.

Are there any areas they could improve?

Not off the top of my head. I think that for the bigger projects, hands were tied with the resources that were allocated from the get-go. We did the best we could with what we had. I wasn’t disappointed. I was hoping to get further on it, but that wasn’t their fault; it was more our side.

Any advice for potential customers?

If we come out well on the other side of this, I’m hoping to get the same team to work on other projects. I’d specifically request the folks I worked with before.

4.5
Overall Score It’s sometimes difficult working with second-language English, but they generally understood everything I said, and I understood them..
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Even when I didn’t have timelines put into our project management software, they would ask for them and provide them themselves.
  • 5.0 Cost
    Value / within estimates
    I didn’t really deal with the business end; I was more of just the tech guy. However, it felt like good value for money.
  • 5.0 Quality
    Service & deliverables
    I was very pleased with them. They didn’t just do what we asked; they offered their input and added to the design and the project.
  • 5.0 NPS
    Willing to refer
    I was pleased with the team I worked with.

Registry Dev for Technical Operator

"Their professionalism, enthusiasm, service, and readiness to understand you were impressive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May 2009 - May 2010
Project summary: 

Integrio Systems designed, developed, and configured a registry software for a technical operator. They put together a lot of proofs and mockups.

The Reviewer
 
1-10 Employees
 
Kyiv, Ukraine
Yuri Kargapolov
CTO, TCI LLC
 
Verified
The Review
Feedback summary: 

The registry developed by Integrio Systems is highly efficient and successfully passed audits. Remaining clear, they had good project management skills and delivered in a timely manner. Using a number of different communication tools, they kept the client up to date and communicated well.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

TCI LLC is the technical operator of the .УКР IDN ccTLD I'm the CTO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Integrio Systems?

At the beginning of 2009, it became clear that in November 2009 we had to submit an application for the .УКР IDN ccTLD delegation. We were searching for a company who would be able to develop and maintain the registry software for this ccTLD. At this times the ICANN has introduced the IDN domains and it was a brand new subject for domain industry. Actually almost nobody knew how to deal with internationalized domain names, what is involved, and how IND DNS works. We were looking for a company that knew domain names business, IDN subject, and at same time a company that is enough mature to support such a critical element of Internet infrastructure of country as well as a global

What were your goals for this project?

The registry should have been a reliable and stable solution for domain registration purposes. The registry should have been: - maintain the functionality of the priority registration period and form classes of 16 types of intellectual property in accordance with the legislation of Ukraine, - supposed to support all types of resource records, including security options when working with domain names, - supposed to meet all the requirements put forward by ICANN and IANA, - contain a stop list mechanism based on word-forms in accordance with the legislation of Ukraine, - supposed to support e-banking, - support at least 5 DNS servers platforms on different DCs, - provide statistic report tools, - provide and maintain EPP, - provide full life cycle of domain names, - support all relevant RFC requirements, - provide database maintenance.

SOLUTION

How did you select this vendor?

In the domain name business everyone knows everyone. At least big players know one another. Many times I met guys from Integrio at different domain business related events, such as ICANN Meetings, IGF Forums etc. I knew they were involved in this new initiative of internationalized domain names by ICANN, they actively participated in the ICANN working groups, they were really enthusiastic about new initiatives. At the same time, I knew that Integrio developed very good software for well-known companies on the domain market. I contacted the person from Integrio whom I met earlier and we started to cooperate.

Describe the project and the services they provided in detail.

They designed, developed, configured and launched a Registry software. They took part and helped in stage of development the Technical requirements for the Registry. We had joint workshops from stage of architecture and up to detail requirements to components. It was very good work. Since the project had a lot of innovations in it, there were a lot of discussions, mockups, proofs of concept. I can tell that Ukraine has its domain to a large extent thanks to the efforts of the project managers.

What was the team composition?

Different people at Integrio were involved on different stages. Business analysts, developers, project managers, QA specialists, system administrators/devops, designers, support staff. In total, there were about 11-13 people. At the stage of active development of the project there were 5 developers, system administrator, 2 QA specialists.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The value of the project that Integrio developed is that the registry works reliably and stably. Software registry allows you to flexibly respond to new marketing initiatives and does not require additional settings or additional programming. The solution is highly efficient. It is very important that this decision forms the basis for further development with the aim of creating MNP systems and administering IMEI codes. This solution allows you to create solutions for ENUM technologies. The software they created successfully passed audits by ICANN and IANA and providing very good SLA level.

How was project management arranged and how effective was it?

A project work plan was drawn up. Timing has always been respected. Integrio's project management was clear and businesslike. All wishes regarding adjustments to the software product that arose at the Customer were discussed in detail and implemented. At stages until 2012-2013, we used Skype and WhatsApp for communications, later Google Hangouts additionally. In the later stages, Slack was used for coordination.

What did you find most impressive about this company?

Their professionalism, enthusiasm, service, and readiness to understand you were impressive.

Are there any areas for improvement?

No, I don't think so. I guess they are the accomplished and skilled team for solving current challenges.

5.0
Overall Score Quality product, reasonable costs, professionalism
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I did not have any scheduling troubles during our work.
  • 5.0 Cost
    Value / within estimates
    Their cost is relevant to quality, and they value customer resources.
  • 5.0 Quality
    Service & deliverables
    This confirms the quality of our registry
  • 5.0 NPS
    Willing to refer
    highly likely

Dev, Design & Staff Aug for Membership Solutions Company

"They’re invested in the process and the product, and they truly want us to be successful."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Q1 2010 - Ongoing
Project summary: 

Integrio Systems has provided continuous staffing, development, and design support over the years. Most recently, they developed a financial servicing platform using AWS, Docker, ASP.NET Core, and React.js.

The Reviewer
 
51-200 Employees
 
Philadelphia, Pennsylvania
Raman Haran
Director of R&D, Member Solutions
 
Verified
The Review
Feedback summary: 

Integrio Systems successfully developed a scalable solution that significantly increased collection percentages. They have been a key partner in the progress of the business, offering useful skills, flexibility, and much-needed resources. Their commitment to the growth of the business is noteworthy.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of R&D at Member Solutions. We provide member management and payment processing for fitness and martial arts clubs and offer call-center services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Integrio Systems?

The challenge was the cost aspect, along with having a reliable partner that would take ownership of the work. We also wanted to take advantage of a 24-hour work timeline, having them be available when we weren't.

SOLUTION

What was the scope of their involvement?

We have a long history with Integrio Systems. They originally developed the member management solution that we acquired from a company in Canada. 

Since then, we’ve engaged them for code development services in a lot of technologies, including .NET, Java, and AWS. The team has worked on various databases such as MySQL and Oracle, and we’ve used them across six product lines. They also work with us on QA and project management. 

We have a decent-sized team, and Integrio Systems provides a project manager who supports us, is aligned with our business goals and needs, and helps us communicate with other teams. Additionally, the team works with us on UX development, starting with design mockups. 

They work in AngularJS and React.js, and the backend developers work on microservices and Docker. We also get database administrator support from them on Oracle and MySQL projects. They cover the whole spectrum. 

We also have them in our latest product, Cubiic, which uses AWS microservices, Docker, ASP.NET Core, and React.js. Cubiic is a next-generation financial servicing platform for delinquency management. Integrio Systems built the solution using the latest technologies and we were totally dependent on them. 

In terms of functionality, if a member’s credit card expires, the platform will reach out to them using various means, including email and SMS, to make sure they’ve updated their profile so that payments can be processed properly.

We had an architect running the project from our side, but we had a combination of UX designers, backend developers, database administrators from Integrio Systems working on the project.

What is the team composition?

Our point of contact from varies, and the team size ranges between 10–15 members, depending on the projects we get. They’re pretty flexible about it. Additionally, we have a set team for product maintenance.

How did you come to work with Integrio Systems?

They were working on the old product, and we needed someone who knew the technology, so we re-engaged them to support us.

How much have you invested with them?

Our average monthly spend is around $30,000.

What is the status of this engagement?

The collaboration started close to 10 years ago, before my time at the company. We brought them on again in January 2018, and they continue to support us.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After we deployed the solution to one of our partners, our collection percentages increased by 70–80%. We were able to collect money more quickly on delinquencies with automated campaigns.

I give the majority of the credit to Integrio Systems for making the solution a huge triumph. This is a newer product, released just before Coronavirus. It was an immediate success, even during these times.

Because of the way we architected the product, it’s scalable, it has a great UX, and we can get people on board with it. Overall, it’s a huge win for us. During this period, I’ve been able to take our company’s roadmap further with the help of Integrio Systems and our on-site team.

How did Integrio Systems perform from a project management standpoint?

We use Atlassian, with Jira and Zendesk for ticketing, as well as Confluence, and Bitbucket. Integrio Systems works well within that structure. We’re pretty agile, and they align well with our Kanban Boards and scrums. If we engage a decently-sized team from them, they’ll automatically put a project manager in place. 

They provide a lot of flexibility for us, in terms of skills. Along with the tools we use, it makes it much easier for us because we don’t have to manage the individual team members at a personal and communication level. We haven’t had any issues with communication so far. 

We try to be concise and precise as well, but we’re able to alleviate any gaps because of their project management support. They always have teammates available if we need an extra resource.  

What did you find most impressive about them?

Integrio Systems is not a typical offshore shop. They’re invested in the process and the product, and they truly want us to be successful. Not only do they provide resources, but they also hire resources to fit the need. 

They believe in growing the team as we grow as a company. This is the main difference I’ve seen with Integrio Systems based on my 20 years of experience in this industry. We have more of a family culture, and they align with that very well. 

We belong to a bigger organization, Jonas Club Software, which has around 50 companies. I strongly recommend them to our sister companies, so Integrio Systems is growing within our umbrella, engaging with 4–5 of them now.

Are there any areas they could improve?

I’m friends with their principal, and I’ve talked to him about how they can grow and diversify. From what I’ve seen, they’ve grown over the years, but I would think this is the time for them to expand on their infrastructure in Ukraine or Poland, wherever they want to grow. 

They have a solid foundation now, with lots of great projects executed and lots of relationships built. I think they’re more US- and Canada-centric, but they have the potential to grow beyond that.

5.0
Overall Score I’ve never had an offshore partner as reliable and invested as Integrio Systems. They’re there for us at the best and worst of times.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    It’s a matter of scoping the task. They strive to deliver the best, and that can take some time upfront. Overall, I think it’s necessary.
  • 5.0 Cost
    Value / within estimates
    My rates are great, so I can’t complain. I’ve been in the industry for a long time, and I think that their rates are very competitive.
  • 5.0 Quality
    Service & deliverables
    We’ve never had quality issues. Even if there are any, the team is quick to react with the backing of their technology management team.
  • 5.0 NPS
    Willing to refer
    All the referrals to our sister companies came from me.

SaaS Product Development for Personal Training Platform

"They were able to understand the mindset of the client when developing the product."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2008 - 2012
Project summary: 

Integrio Systems worked with the client consistently for over four years on software development for the fitness industry. They created a SaaS solution that allowed fitness studios and trainers to manage scheduling and payments.

The Reviewer
 
2 - 10 Employees
 
Hatboro, Pennsylvannia
Nikki Layton
Former Co-Founder, Volo Innovations
 
Verified
The Review
Feedback summary: 

As a result of the collaboration, the client’s company was acquired by a major software corporation. The team at Integrio Systems worked diligently to develop a solution that was user-friendly and minimized the possibility of error. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I was the co-founder of Volo Innovations. We developed an online billing system and business model for the health and fitness industry. In 2012, my partner and I sold the company to a wholly-owned subsidiary of a software business. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Integrio Systems?

We hired Integrio Systems to rebuild the original version of our software and take it to market. The original software had been developed by a company that was no longer in business. Additionally, it was only intended to be used by me and my partner’s personal training studio. However, we wanted to start selling the software to others in the health industry. 

SOLUTION

What was the scope of their involvement?

They took the original product and made it scalable so that it could be tailored to other users’ businesses. We spent the first two months of the engagement walking through the current software and discussing the most important features and functionality. 

Although the concept and functionality were the same, none of the original code was included in the new version. They completely rewrote the product. The software is able to keep track of employees, clients, payment plans, and the scheduling of a fitness studio. 

What is the team composition?

Alexey (Co-Founder & CEO, Integrio Systems) was our primary point of contact, but there were other team members we worked with such as coders and a graphic designer. 

How did you come to work with Integrio Systems?

We were referred to them by the vendor that designed our website. 

How much have you invested with them?

Over the course of the engagement, we spent over $500,000. 

What is the status of this engagement?

The engagement lasted from 2007 until we were acquired in 2012. The software first went to market in 2008, but they continued to provide updates after that. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The biggest evidence of our success is that we were acquired by a large software company. The other company was interested in us in large part because of the software that Integrio Systems helped develop. As a part of the acquisition due diligence process, the source code developed by Integrio Systems passed an independent third-party audit for scalability and security. 

The best feedback we got from users was in regard to the clarity and ease the solution provided. It limited the possibility for human error in comparison to keeping track of scheduling and payments through other models.  

How did Integrio Systems perform from a project management standpoint?

They were very responsive. We primarily communicated via email, instant messaging, and Skype. We also had in-person meetings to go over larger aspects of the project. 

What did you find most impressive about them?

They were able to understand the mindset of the client when developing the product. They worked with us to make the software user-friendly. Other vendors we interviewed weren’t able to understand how to make the software easy to use for fitness professionals, they could only think about it from the mindset of a computer programmer. 

Are there any areas they could improve?

No, not really. Even when there were changes or unforeseen issues, they were accommodating.

Do you have any advice for potential customers?

Communication is key. It’s important to be clear about what specific features you need and what UX/UI design should look like. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Dev for AI Product

“They have a very broad knowledge base of a variety of technologies.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Mar. 2018 - Ongoing
Project summary: 

Integrio Systems developed and implemented custom machine learning algorithms for an information technology provider. Their team adapted their work for both physical and e-commerce retail technologies.

The Reviewer
 
11 - 50 Employees
 
Sunnyvale, California
 
Verified
The Review
Feedback summary: 

The solutions enabled by Integrio Systems have been very successful, receiving compliments from current users, drawing an increase in business, and enabling the client to expand into previously untapped markets with cutting edge technologies. Their team worked hard to deliver on time and in budget.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of an information technology company, and we’ve been around for around 5–6 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Integrio Systems?

Basically, we needed a reliable development partner to help us make use of machine learning and artificial intelligence technologies in our products.

SOLUTION

What was the scope of their involvement?

They are responsible for the majority of our product research and development. We told them what we needed in terms of functionalities and they mapped out a plan for how we could approach the technology necessary to deliver on those goals.

Our final deliverable is a machine learning algorithm that tracks the behavior of consumers in-store and e-commerce retail settings. Their team was able to tell us where they could and couldn’t add value, and then pinpoint the specific steps we should take. That included establishing infrastructure in AWS and a lot of custom algorithm creation.

What is the team composition?

I worked with about five members of their team, including the main developer for the project, a project manager, and a point of contact for all of our communication.

How did you come to work with Integrio Systems?

I worked with their team in a few previous positions, so I knew what they were capable of and that I would be able to rely on them for this project.

What is the status of this engagement?

The project started in March 2019 and the project is still ongoing.

How much have you invested with them?

The total cost has been in the low six-figures, around $200,000.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our biggest marker for success was that they delivered the project on time, which was really important for getting our product out into the market. They are very unlike some companies in their level of reliability and proactiveness. The reason they were able to deliver the final product on time was that they spotted problems in advance and worked to eliminate those before they compounded and caused any other problems.

We get a lot of feedback from our clients that the product has been successful in solving the issues that they have. It’s easy to use, and some customers have even told us they are getting rid of other services to use ours exclusively, which says a lot.

How did Integrio Systems perform from a project management standpoint?

Their role shifted from being an external vendor to essentially being an extension of our team over the course of the project because the workflow between members on each side was virtually seamless. We occasionally experienced issues with the time zone, but they were always on top of responding to questions or taking care of issues that arose as quickly as possible.

What did you find most impressive about them?

They have a very broad knowledge base of a variety of technologies, so I know that they will be able to help me with virtually any problem I have. Whether we’re working on mobile, Java, or other programming languages, and whether we need a solution for payment interactions or user portals, their team is always on top of the technologies necessary for a solution.

Are there any areas they could improve?

You always run into occasional issues with development projects, especially when they’re as complicated as this one is, but I really can’t think of anything in particular that they could have done better than they did.

Do you have any advice for potential customers?

Their team operates very well as a sort of left-side-of-the-brain extension to your team. They bring a very different perspective to the work, but in the end, they respect that it is your IP and that you get the final say.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Development for Event Management System

“It was a very collaborative and innovative process.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2015 - Ongoing
Project summary: 

Integrio took over the management and continued development of software for an online event registration platform. Their updates have included data migration to AWS and product upgrades.

The Reviewer
 
11 - 50 Employees
 
San Jose, California
Ann Murphy
Former General Manager, 123Signup
 
Verified
The Review
Feedback summary: 

The development and software upgrades provided by Integrio allowed their client to sustain their business operations. Their team was extremely talented and quick to learn, developing a deep understanding of their client’s software before taking over and upgrading its operations.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Up until the end of 2018, I was the general manager for 123Signup, which is an online event registration and membership management platform focused on the networking association market, but with a much broader reach.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Integrio?

We are a small company and had a relationship with a company that was providing the development resources for our product, and that relationship ceased to be productive, so we brought Integrio on to handle the development and management of our service.

SOLUTION

What was the scope of their involvement?

They were responsible for the entire software product form design to implementation. Our product is a cloud-based service, so they handled the infrastructure of that. They also facilitated our transition from hosting our own servers to getting us on the Amazon Web Services platform. They also provided some design services and helped us with the ongoing development of our products.

What is the team composition?

I worked with about five members of their team, including three developers and two project managers. They also had a designer who I never had any direct contact with but also worked on the product.

How did you come to work with Integrio?

We found them while we were searching for a team that would be able to pick up where we had left off when our other developers fell through.

How much have you invested with them?

We are paying them about $150,000 a year, so about $600,000 in total so far.

What is the status of this engagement?

We started working with them in May 2015 and are continuing to work together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

As I mentioned, we were in a very bad spot with our previous development team, where work had essentially ground to a halt. They came in, got a handle on the existing products and code, and then very quickly developed a roadmap for us to upgrade the system again. They really saved us from a development point of view.

How did Integrio perform from a project management standpoint?

My team would develop the business analyst role of producing the specs and then we would have conversations with them about what the expectations and requirements would be. Then they would come back to us with a preliminary schedule on what it would take to develop what we were asking them to do.

It was a very collaborative and innovative process. They were both maintaining the existing product, just in terms of keeping the doors open and the lights on, and also developing new features and technologies for us.

In the former process, their responsiveness was absolutely outstanding. No matter what time of day if I had any sort of problem, I could call them, and they were available and took care of the issue immediately.

What did you find most impressive about them?

In terms of our collaboration on new developments, I couldn’t have been more impressed. They were responsive, and we would iterate back and forth on what worked, what didn’t work, and make sure that we were continually moving forward. They always met deadlines or let me know exactly why a deadline wasn’t going to be met and provided a timeline for that deliverable.

Are there any areas they could improve?

Honestly, the limitations of our collaboration were usually on our side. I don’t have anything I wish they would have done differently.

Do you have any advice for potential customers?

Be proactive with them. As I said, communication with them can be as good as you want it to be, and I think the best relationship is one where you actually commit resources to interact with them on a daily basis.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer