What evidence can you share that demonstrates the impact of the engagement?
After we deployed the solution to one of our partners, our collection percentages increased by 70–80%. We were able to collect money more quickly on delinquencies with automated campaigns.
I give the majority of the credit to Integrio Systems for making the solution a huge triumph. This is a newer product, released just before Coronavirus. It was an immediate success, even during these times.
Because of the way we architected the product, it’s scalable, it has a great UX, and we can get people on board with it. Overall, it’s a huge win for us. During this period, I’ve been able to take our company’s roadmap further with the help of Integrio Systems and our on-site team.
How did Integrio Systems perform from a project management standpoint?
We use Atlassian, with Jira and Zendesk for ticketing, as well as Confluence, and Bitbucket. Integrio Systems works well within that structure. We’re pretty agile, and they align well with our Kanban Boards and scrums. If we engage a decently-sized team from them, they’ll automatically put a project manager in place.
They provide a lot of flexibility for us, in terms of skills. Along with the tools we use, it makes it much easier for us because we don’t have to manage the individual team members at a personal and communication level. We haven’t had any issues with communication so far.
We try to be concise and precise as well, but we’re able to alleviate any gaps because of their project management support. They always have teammates available if we need an extra resource.
What did you find most impressive about them?
Integrio Systems is not a typical offshore shop. They’re invested in the process and the product, and they truly want us to be successful. Not only do they provide resources, but they also hire resources to fit the need.
They believe in growing the team as we grow as a company. This is the main difference I’ve seen with Integrio Systems based on my 20 years of experience in this industry. We have more of a family culture, and they align with that very well.
We belong to a bigger organization, Jonas Club Software, which has around 50 companies. I strongly recommend them to our sister companies, so Integrio Systems is growing within our umbrella, engaging with 4–5 of them now.
Are there any areas they could improve?
I’m friends with their principal, and I’ve talked to him about how they can grow and diversify. From what I’ve seen, they’ve grown over the years, but I would think this is the time for them to expand on their infrastructure in Ukraine or Poland, wherever they want to grow.
They have a solid foundation now, with lots of great projects executed and lots of relationships built. I think they’re more US- and Canada-centric, but they have the potential to grow beyond that.