What evidence can you share that demonstrates the impact of the engagement?
As I mentioned, we were in a very bad spot with our previous development team, where work had essentially ground to a halt. They came in, got a handle on the existing products and code, and then very quickly developed a roadmap for us to upgrade the system again. They really saved us from a development point of view.
How did Integrio perform from a project management standpoint?
My team would develop the business analyst role of producing the specs and then we would have conversations with them about what the expectations and requirements would be. Then they would come back to us with a preliminary schedule on what it would take to develop what we were asking them to do.
It was a very collaborative and innovative process. They were both maintaining the existing product, just in terms of keeping the doors open and the lights on, and also developing new features and technologies for us.
In the former process, their responsiveness was absolutely outstanding. No matter what time of day if I had any sort of problem, I could call them, and they were available and took care of the issue immediately.
What did you find most impressive about them?
In terms of our collaboration on new developments, I couldn’t have been more impressed. They were responsive, and we would iterate back and forth on what worked, what didn’t work, and make sure that we were continually moving forward. They always met deadlines or let me know exactly why a deadline wasn’t going to be met and provided a timeline for that deliverable.
Are there any areas they could improve?
Honestly, the limitations of our collaboration were usually on our side. I don’t have anything I wish they would have done differently.
Do you have any advice for potential customers?
Be proactive with them. As I said, communication with them can be as good as you want it to be, and I think the best relationship is one where you actually commit resources to interact with them on a daily basis.