InSky Solutions d.o.o.

BACKGROUND

Please describe your company and position.

I am the Business developer of WEB Marketing d.o.o.

Describe what your company does in a single sentence.

We are programming web aplications and advance web solutions (web sites, portals, web commerce)

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire InSky Solutions d.o.o. to accomplish?

We wanted to automate as much as possible in our CRM to cut the labor work

SOLUTION

How did you find InSky Solutions d.o.o.?

• Online Search
• Referral
• Other

Why did you select InSky Solutions d.o.o. over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from InSky Solutions d.o.o. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our intention was to digitalize our business and create a unique database. This basically included a change from traditional way of doing business with our clients. The overall goal was to boost both the efficiency and productiveness and lastly, we wanted to become much more proactive by utilizing InSky and their implementation of Microsoft Dynamics 365 CRM.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Results included easier employee collaboration, optimization of business processes, as well as increasing the speed of flow of billing information from the banking system. In addition to the above, integration with Fina was implemented, which enabled automated sending of invoices to customers, and integration of the marketing module of the CRM solution with the Sendgrid mass mailing system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

InSky uses agile methodology when it comes to project management. Communication tools were also based on newest Microsoft technologies.

What was your primary form of communication with InSky Solutions d.o.o.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most unique and impressive thing about InSky Solutions is their understanding of the product and the trust we developed during the implementation phase.

Are there any areas for improvement or something InSky Solutions d.o.o. could have done differently?

There is always room for improvement, but I did not see any in our project.

BACKGROUND

Please describe your company and your position there.

OIV – Transmitters and Communications, is a leading provider of national strategic communications infrastructure that provides customers with reliable digital networks and platforms for transmitting signals, distributing content, and transmitting data via fiber-optic mission-critical Internet.

I have been working in OiV as a Sales Support Coordinator.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InSky Solutions d.o.o., and what were your goals?

Our goal was to improve the flow of internal information between employees. Furthermore, we wanted to create an easy way of notifying C level managers of the status of offers and contracts. Overall, we wanted to improve our existing Microsoft Dynamics 365 CRM.

Our intent was to increase commitment of each employee to current and future business challenges to retain our leading position in the market.

SOLUTION

How did you select InSky Solutions d.o.o., and what were the deciding factors?

InSky was selected due to their expertise in CRM implementation and customization. Considering the reference list, and that we wanted to enhance our CRM, InSky proved to be the best choice in the market.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The enhancement of our CRM was entirely based on Microsoft technologies. All customizations were specifically designed and developed for the purpose of improving internal communication and for maintaining our position within the Croatian market.

InSky utilized all available Microsoft’s technologies and assisted us in achieving the next level of business automation.

How many people from the InSky Solutions d.o.o. team worked with you, and what were their positions?

There were 4 people from the vendor’s team: 1 Business consultant, 3 Technical Consultant.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The measurable outcome included easier customer relationship management and business process automation. This also contributed to a better and faster flow of information, facilitated cooperation among employees and teams, as well as the optimization of automated processes.

In this way, CRM became a central place for storing and recording data and enabled an overview of the entire relationship with the client as well as accurate reporting of statuses and changes.

Describe their project management style, including communication tools and timeliness.

When it comes to project management, InSky used an agile methodology, and all the communication tools were based on latest Microsoft technologies.

What did you find most impressive or unique about this company?

InSky Solutions d.o.o. has shown a great knowledge and understanding of our needs and wants. Their advices were spot on and helped us in deciding in which way to take this project even further.

Are there any areas for improvement or something they could have done differently?

Quality of work was great

BACKGROUND

Please describe your company and your position there.

The Croatian Chamber of Commerce is the umbrella house of domestic entrepreneurship. We have been promoting, representing, and protecting the interests of our members at home and abroad for over 165 years. The Croatian Chamber of Commerce (abbreviation HGK) is an independent professional and business organization, which promotes, represents, and harmonizes the common interests of its members before state and other bodies in Croatia and abroad.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InSky Solutions d.o.o., and what were your goals??

InSky Solutions was hired to help us digitalize our processes. This digitalization included the change from traditional way of doing business with clients. Our main goal was to increase both efficiency and productiveness of our agents. Furthermore, we wanted to provide our members with a proactive service, instead of the reactive one we used before. With this proactive service, we wanted to bring all those services much closer to our members and to make the communication with them simpler and more straightforward.

SOLUTION

How did you select this vendor and what were the deciding factors?

The main decision factor for us was word-of-mouth, or to put it more simply, we wanted a company which is committed to providing high quality service. Their business solution ContactInSky fit perfectly due to it being able to segment incoming calls and phone calls, it also includes a unique interface that allows complete query management for a contact center, automatic caller identification by phone, etc. number or e-mail address. And last but not least, their references really impressed us, thus making our decision-making process much easier. Overall, there was a tender for which InSky applied and it was selected among many different implementors.

Describe the project in detail and walk through their service package, including any calling tools used.

Technologies which were used were solely based on Microsoft’s tools, with key deliverable being to completely change the way our contact center works, switching from, as already mentioned, reactive service to proactive service. With the expansion of the existing Microsoft Dynamics 365 CRM solution by implementing ContactInSky, campaign management process was also additionally improved, and a 360-member view also became available. Worth mentioning is the fact that the 360-member view enabled us to have all member’s needs and wants in one place.

Who did you work with and what was the feedback process like?

There were 7 people from the vendor’s team: 2 Business consultant, 2 Developers, 2 Technical Consultant, 1 Architect.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Business rationalization is best reflected in cost reductions and optimization of internal resources. Some of the benefits we received with ContactInSky are automatic caller recognition by phone number or e-mail address, automatic opening of caller information, ability to record the reason for the call and turn the call into a case, forward calls to another agent, view missed calls and automatically call missed calls, record conversations, email management, etc.

Describe their project management style, including communication tools and timeliness.

InSky’s project management style was agile, which is specifically designed for most effective product deliveries. All timelines were respected, and communication tools were based on newest Microsoft technologies.

What did you find most impressive or unique about this company?

We admire their customer centricity and their openness to specific customization requests.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Erste nekretnine d.o.o. is a limited liability company specialised in management of real estate owned by Erste & Steiermärkische bank. Erste nekretnine d.o.o. was founded to expand the Group's offer of products and services in the real estate management segment.

Apart from dealing with real estate evaluation and supervision, the company also operates as an agent in the real estate market, and as a consultant for real estate operation. Erste nekretnine operates throughout Croatia, and in cooperation with its sister companies it is also present on a number of markets in Central and Eastern Europe. I have been working in Erste nekretnine as Real Estate Assessor.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InSky Solutions d.o.o., and what were your goals?

solution that enables managing the process of designing and approving assessments, automation and design of all processes related to real estate assessments, and collaboration of a larger number of users within and outside of our organization.

SOLUTION

How did you select this vendor and what were the deciding factors?

InSky was selected for the implementation due to benefits it offered to us

Describe the engagement and overall scope of work in detail, including the stages of the partnership.

The scope of work, for the implementation of RealestateInSky, included

• situation analysis and the preparation of functional specification
• Web REST Api bank call preparation
• preparation of automatic submission of estimates according to defined statuses
• preparation of data model for sending according to specification
• sending an authorized valuation record with one internal collateral number
• sending multiple valuation records with multiple internal collateral numbers
• sending PDF files of finished studies
• receiving and processing errors and testing

There was also a second phase of the project, which included

• conditional analysis
• preparation of Web REST Api service of RealestateInSky application for receiving requests
• preparation of data model for receipt
• validation of received data in relation to the previous estimate
• receiving multiple request records
• cancellation and validation of already sent requests
• receiving the contents of the documentation for the preparation of the request
• the development of the functionality of recording the history of acceptance of applications

The technologies InSky used were all based on Microsoft’s tools and services.

What were the terms and the value of the lease, and what percentage did InSky Solutions d.o.o. take in commission?

a

How many resources from the vendor's team worked with you, and what were their positions?

There were 5 people from the vendor’s team:

• 1 Business consultant
• 1 Project Manager
• 2 Developer
• 1 Solution Architect

RESULTS & FEEDBACK

Can you share any measurable outcomes of the engagement or general feedback about the services?

The outcome of the project, and key deliverables were

• complex business process support
• two interfaces for end users (CRM interface for administrators and custom dashboard for end-users)
• customized control panel
• extended custom security for data management and process execution
• enhanced data paging
• sorting and extended filtering
• inline editing
• hiding and merging columns
• And last but not least
  • customized validation and easy-to-manage forms such as automatic search completion
  • related pre-filtering searches
  • multi-channel searches
  • unique database with advanced search capabilities
  • document management and storage support for SharePoint
  • easy to copy data
  • integrated Bing maps – geolocation data and basic information overview
  • push notifications and alarms in real time
  • embedded security model for managing user rights
  • application compatibility with tablets and mobile devices

Describe their project management style, including communication tools and timeliness.

The implementation took around 6 months, and the communication was very frequent due to complex processes and digitalization, with a positive outcome of all deliverables being delivered punctually.

What did you find most impressive or unique about this company?

The most impressive thing about InSky is their willingness to learn all our processes and adapt to constantly changing requirements, and in the end, creating a great solution for our industry and niche.

Are there any areas for improvement or something they could have done differently?

a