Business Consultancy Meets Digital Agency.

Insivia was founded by Andy Halko in 2002 as a digital agency. Over our 16 years, we have developed into a growth consultancy providing end-to-end solutions through strategy, technology and creative.

As a strategy focused firm, our drive is to ensure that every action has purpose. To always aim before we fire. Our strategic solutions help clients innovate, build culture, define brands, create digital foundations and plan targeted marketing campaigns.

 
$5,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2002
Show all +
Cleveland, OH
headquarters
  • 5000 Euclid Ave, Ste 102
    Cleveland, OH 44103
    United States

Reviews

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Conversion Optimization for Real Estate Software Firm

"They’re just really talented and they have vast experience in many different domains."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2020 - Ongoing
Project summary: 

Insivia is working to reduce the churn rate for a B2B SaaS company. They consult the client on various opportunities and help them implement solutions, including a welcome dashboard and explainer video. 

The Reviewer
 
11-50 Employees
 
Indianapolis, Indiana
David Lecko
CEO, Deal Machine
 
Verified
The Review
Feedback summary: 

The continual support from Insivia has helped achieve a 5% drop in churn, bringing them down to 10%, driving the client toward their overall goal of 7%. It’s clear their ideas are geared toward success and based on expertise. They’re incredibly prepared for meetings and are communicative. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and co-founder of Deal Machine, a B2B SaaS company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Insivia?

We had a high churn rate, so we partnered with Insivia to get our churn rate of 15% down to 7% monthly.

SOLUTION

What was the scope of their involvement?

They consult with us on how to achieve this lower churn rate. They’ve done their own analysis of our app as well as our competitors’ apps. They proactively created accounts for both apps and told us the biggest opportunities. We meet four times monthly and they use their methodology to evaluate the biggest opportunities for churn. We use that every week to chip away at the churn. 

One big project involved creating a welcome dashboard. The second biggest impact project has been taking a look at passive churn from credit cards that have failed and then we lose the customer, and figuring out how to address that more effectively. They’ve also helped with a 3-minute explainer video.

What is the team composition?

We’ve been working with two people consistently from Insivia. 

How did you come to work with Insivia?

We reached out to 4–5 people who consider themselves churn experts. We found Insivia through a video that popped up during our search on Google and Youtube, so we set up a call. We chose them because it seemed like they were willing to go very deep into analyzing and discovering and looking at our competitors way before anyone else was, even before we had a formal relationship, so that won us over.

How much have you invested with them?

We spend around $8,000 per month. 

What is the status of this engagement?

We’ve been working together since February 2020 and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our churn has moved from 15% down to 10%, which is the lowest it has ever been. For us, that’s a savings of about $35,000 per month. 

How did Insivia perform from a project management standpoint?

We have two main meetings a month, and then in the weeks in between, we have shorter check-ins. They put together amazing PowerPoint presentations for those main meetings and report on the methodology they use, what the biggest opportunity is, and what they recommend for a project.

From there, we decide on the action items we’ll take between the meetings. They ask questions that we rank at the end of each meeting to see if the addressed everything, if there is complete transparency, and generally give us all the opportunity to speak up so nothing is missed. 

What did you find most impressive about them?

The explainer video they suggested was out of our original scope agreement, but they were happy to take the reins and do it when I asked. They’re just really talented and they have vast experience in many different domains. We might even work with them in different capacities since that’d be helpful as a software company. 

Are there any areas they could improve?

No, not really — they’re pretty fantastic. 

Do you have any advice for potential customers?

Definitely work with Insivia. As a business owner, I have a tough time letting go. When they give me feedback, I usually want to give all these reasons, but I’ve found letting them what we hired them to do gives us the results. Be open to making sure the product is designed the absolute right way without regard to development time or cost because when we’ve made those choices based on their recommendations, it has paid off. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress Dev, Print Marketing, SEO, & SMM for IT Services Company

"Our positive experience makes us want to expand the partnership."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2015 - Ongoing
Project summary: 

Insivia developed and designed a WordPress website as part of a larger project to increase brand awareness. They’ve designed print marketing collateral and now managed social media accounts and SEO.

The Reviewer
 
11-50 Employees
 
North Olmsted, Ohio
Joe Little
Owner, Laketec
 
Verified
The Review
Feedback summary: 

The functional WordPress site has generated leads and increased customer engagement. The team is easy to communicate with and produces work in a timely manner. Insivia’s flexible approach sustains continued user engagement. Expect creative marketing solutions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager of Laketec Communications. We’re an IT company that provides support for a range of services including wired and wireless infrastructures, and voice and cloud services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Insivia?

We started off as a voice services company and were struggling to showcase our full capabilities. We wanted a marketing initiative that would match our industry reputation.

SOLUTION

What was the scope of their involvement?

Insivia built a WordPress website with a web chat feature to display our portfolio and communicate our message. To create a holistic brand, the team designed print materials including folders, overviews, and business cards.

They currently help with our social media. We’re in the early stages, but our primary focus is on LinkedIn, Facebook, and Twitter. They also provide SEO. Our team writes and develops content, while they use Google Analytics to evaluate the work. Insivia now functions as our marketing arm.

What is the team composition?

The several-person team includes a project manager and a set of designers.

How did you come to work with Insivia?

We interviewed three or four marketing companies and sensed synergy with Insivia. Our team felt confident in Insivia’s flexible approach and ability to deliver high-quality results.

How much have you invested with them?

We’ve spent around $50,000.

What is the status of this engagement?
We began working with them in November 2016 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website is responsive and outperforms our previous one. Leads and engagement levels have increased as a result of the web chat function. The print materials’ success has inspired our company to expand our internal project management bandwidth.

How did Insivia perform from a project management standpoint?

The project manager, who was a great point of contact, held weekly meetings during the development phase. Currently, the team meets our needs in a timely manner; if there are any issues, it is on our end. Communication takes place through email and in person. Since they’re a local company, we can go straight to their office.

What did you find most impressive about them?

Although our company is used to working independently, Insivia is a great at taking over certain tasks. We relay what we need and their team comes back with a result that fits every specification.

Are there any areas they could improve?

Our positive experience makes us want to expand the partnership. The team likely has more capabilities and services that we’re not fully leveraging; we want to explore these services and keep them involved.

Any advice for potential customers?

Don’t try to stifle their creativity. They are experts in their field; customers should trust their process and the results will be positive.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're always available outside of scheduled meetings.
  • 5.0 Cost
    Value / within estimates
    Insivia is a small company that executes work at a high level. I've never felt their pricing was out of line.
  • 5.0 Quality
    Service & deliverables
    We've gotten everything the way we wanted it.
  • 5.0 NPS
    Willing to refer
    I actively refer them to friends and colleagues.