What evidence can you share that demonstrates the impact of the engagement?
The website is responsive and outperforms our previous one. Leads and engagement levels have increased as a result of the web chat function. The print materials’ success has inspired our company to expand our internal project management bandwidth.
How did Insivia perform from a project management standpoint?
The project manager, who was a great point of contact, held weekly meetings during the development phase. Currently, the team meets our needs in a timely manner; if there are any issues, it is on our end. Communication takes place through email and in person. Since they’re a local company, we can go straight to their office.
What did you find most impressive about them?
Although our company is used to working independently, Insivia is a great at taking over certain tasks. We relay what we need and their team comes back with a result that fits every specification.
Are there any areas they could improve?
Our positive experience makes us want to expand the partnership. The team likely has more capabilities and services that we’re not fully leveraging; we want to explore these services and keep them involved.
Any advice for potential customers?
Don’t try to stifle their creativity. They are experts in their field; customers should trust their process and the results will be positive.