What evidence can you share that demonstrates the impact of the engagement?
Our churn has moved from 15% down to 10%, which is the lowest it has ever been. For us, that’s a savings of about $35,000 per month.
How did Insivia perform from a project management standpoint?
We have two main meetings a month, and then in the weeks in between, we have shorter check-ins. They put together amazing PowerPoint presentations for those main meetings and report on the methodology they use, what the biggest opportunity is, and what they recommend for a project.
From there, we decide on the action items we’ll take between the meetings. They ask questions that we rank at the end of each meeting to see if the addressed everything, if there is complete transparency, and generally give us all the opportunity to speak up so nothing is missed.
What did you find most impressive about them?
The explainer video they suggested was out of our original scope agreement, but they were happy to take the reins and do it when I asked. They’re just really talented and they have vast experience in many different domains. We might even work with them in different capacities since that’d be helpful as a software company.
Are there any areas they could improve?
No, not really — they’re pretty fantastic.
Do you have any advice for potential customers?
Definitely work with Insivia. As a business owner, I have a tough time letting go. When they give me feedback, I usually want to give all these reasons, but I’ve found letting them what we hired them to do gives us the results. Be open to making sure the product is designed the absolute right way without regard to development time or cost because when we’ve made those choices based on their recommendations, it has paid off.