Let us make your website & mobile app work better

WE PROVIDE WEB & MOBILE SOLUTIONS. COMPETENTLY.

What could you do to make your website work better, attract more attention, convert, and sell more stuff? Let’s find out!

 

Business is done with human beings. We work as a natural extension of your team, not a faceless, outsourced entity. 

We love lasting relationships – as do our Clients. That’s why the majority of them return to us with more work, more tasks, and new projects. Once we get to know your needs, it’ll be easier for us to work together. We’re proud to say that we come personally recommended to about 80% of our new business.

 

We’re based in both Philadelphia and Krakow – two major technology hubs on two different ends of the Earth.

Krakow raised us professionally. As the IT capital of Poland, it’s the perfect place for learning, growing, and launching an interactive agency. With a rich, multicultural community, it allows us to care for our values in the most precious way we might imagine – by interacting with others.

Philadelphia, on the other hand, allows us to see how far we’ve come. The core of In’saneLab works both in Europe and the US. Our work stateside has also helped us discover how different the needs of our clients can be. We’re constantly gaining experience and drawing from the both ends of the spectrum – from both the corporate and the startup world.

Oh, and since we’re on two continents – that make us available to you 24/7.

 

 

 

 

 
$5,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2010
Show all +
Bethlehem, PA
headquarters
  • In'saneLab
    Suite 2, 520 Evans Street
    Bethlehem , PA 18015
    United States
    +1 (877) 548-3001
other locations
  • In'saneLab
    1050 Crown Pointe Parkway, Suite 500
    Atlanta, GA 30338
    United States
    +1 (484) 635-6719
  • In'saneLab
    Henryka Sienkiewicza 9/7
    Krakow, ML 30-033
    Poland
    +48794436375

Reviews

Sort by

UI Design for Helpdesk SaaS Company

"Instead of only slapping things together, In'saneLab has made an effort to understand our business."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2015 - Ongoing
Project summary: 

In’saneLab has worked on multiple web development projects for the firm including a WordPress blog, UI/UX design, and using technologies like Elixir, Perl, and .NET.

The Reviewer
 
51-200 Employees
 
Bethlehem, Pennsylvania
Michael Kansky
CEO, LiveHelpNow
 
Verified
The Review
Feedback summary: 

In'saneLab did the project management right, allowing the company to not deal with developers directly. The communication is very straightforward and streamlined, with only 2 very smart managers. In’saneLab’s research skills were highly appreciated.

BACKGROUND

Introduce your business and what you do there.

LiveHelpNow is a helpdesk SaaS [software-as-a-service] provider located in Pennsylvania. I am the founder and CTO of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with In'saneLab?

We wanted to find quality ideas and website UI development resources. We don't have any full-time design employees, so we needed a third party.

SOLUTION

What was the scope of their involvement?

In'saneLab initially designed a WordPress blog for our company. I don't know how many developers were assigned, but the work was done fairly fast, being completed in 2 weeks. The main thing I liked about In'saneLab is that they didn't use much of our time. We could simply give them a set of functionalities to design for, which is what In'saneLab did. They came up with a professional and mobile-responsive solution.

We have worked on many other projects with In'saneLab, including development ones using Elixir, Perl, and .NET.

How did you come to work with In'saneLab?

We have an investment in another firm whose owner recommended In'saneLab after we asked him for good quality designers. My major consideration always was not having to give the partner many details. Being able to describe a project in a couple of sentences was very important, and that's what In'saneLab was able to provide.

How much have you invested with In'saneLab?

The cost of In'saneLab’s services has been around $250,000 overall.

What is the status of this engagement?

We started working with In'saneLab in 2015. The collaboration is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our subscription base was increased tremendously, by around 64%. In'saneLab contributed to the redesign of another brand, called HelpSquad. It produced a through-the-roof conversion rate; around 62% of the people arriving at the site will at least get a trial service. In'saneLab also built 2 blogs for the brand, including one called HelpSquad Ideas, on which we publish video content. The blogs also have excellent subscription rates.

Instead of only slapping things together, In'saneLab has made an effort to understand our business. After I give them an idea, In'saneLab's team will do their own research, looking at the competition and at what does or doesn't work, in order to put the best of all worlds together.

How did In'saneLab perform from a project management standpoint?

We have worked with one project manager from In'saneLab, as well as another contact based in the US. In'saneLab has gotten the project management concept right, allowing us to not deal with developers directly. The communication is very straightforward and streamlined, with only 2 very smart managers.

What did you find most impressive about In'saneLab?

I appreciate the fact that In'saneLab can work on a project based off of very little information. I can provide 2%, and have In'saneLab provide the remaining 98%. They will research everything around the task with absolutely no input from us.

Are there any areas In'saneLab could improve?

No.

What tips or recommendations could you share that might increase the likelihood of success with In'saneLab?

I don't know how many project managers In'saneLab has, but I would advise clients to work with ours, Ben Grinberg and Mateusz Cisowski.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have recommended them.

Web Dev for Online Compliance Training Platform

"The quality of their technical work is something that really stands out."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2012 - 2017
Project summary: 

In'saneLabs redesigned a WordPress web platform for compliance training courses and integrated the company's community software and online payment system to increase sign-ups and improve ease of use.

The Reviewer
 
1-10 employees
 
Schnecksville, Pennsylvania
Graham O'keeffe
Founder & CEO,
 
Verified
The Review
Feedback summary: 

The client saw an increase in sales and top-line revenue as a result of the platform’s redesign and new payment integration. In’saneLabs’ project management was always comprehensive and the quality of their technical work really stood out.​

BACKGROUND

Introduce your business and what you do there.

My business is Learnaboutgmp.com. We’re an online life science training provider for big biotech and pharmaceutical companies. We provide an online training platform for them to get trained in different regulatory aspects of manufacturing drugs and medicinal products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with In’saneLabs?

Actually, an online community was the first thing we wanted to create, and we created that with In’sane. We also integrated it to a WordPress front-end which houses all of our training courses. That’s where we advertise our training courses. We had 2 platforms originally and have been working with In’sane to get it down to 1 platform which would be easy for users visiting the site to navigate, to find out what was going on, to take courses, to sign up, etc. It’s gone through various iterations to get to where it is now.

SOLUTION

What was the scope of their involvement?

There were 4–6 developers on the project, maybe not all at the same time, but from different variations of the project. Our platform depends on a WordPress backend. We had to change all of that integration of WordPress into our community software. In’sane did all the design elements of that and the integration. We also integrated a Stripe payment mechanism, so we have an online payment system as well. There were other things minor things they worked on too, but these are the big ones that come to mind.

How did you come to work with In’saneLabs?

I found them on a smaller project that I was working with years ago. I’ve been dealing with web-related work for a long time. They jumped out to me as the best and most responsive service, and also the quality of the work was second to none. We’ve worked with various Indian contractors in the past and the quality of the work there, to be honest, wasn’t very good. Once we found In’saneLabs, it was clear to me that they were going to be the provider we were going to use going forward.

How much have you invested with In’saneLabs?

We have spent over $50,000.

What is the status of this engagement?

We have been working with In’saneLabs for the last 4 to 5 years. The project is completed but it is ongoing; it’s kind of a living project.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’ve had an increase in sales from where we originally were when we asked them to redesign the platform and integrate a new payment system. We saw a pretty big bump in top-line revenue as a result of that. That’s the one metric that stuck out to me.

How did In’saneLabs perform from a project management standpoint?

The project management was always comprehensive. They have automated a lot of their support as well. I’m kept up to date each week on the progress of any bug fixes or the addition of new features that are going in, so it’s always very responsive and clear. We communicate through various communication mechanisms such as their Atlassian bug management system, Skype, and Slack.

What did you most impressive about In’saneLabs?

The quality of their technical work is really something that stands out. They’re always looking to tell you about things that you can do better, which is always refreshing.

Are there any areas In’saneLabs could improve?

I’m not really sure, to be honest.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Sometimes projects overrun, and it’s not because of them all the time, but probably due to us as well.
  • 5.0 Cost
    Value / within estimates
    They’re very cost-effective.
  • 5.0 Quality
    Service & deliverables
    Everything delivered was always to the specification that we wanted.
  • 5.0 NPS
    Willing to refer
    I have done so before.