What was the scope of their involvement?
They provide development services. They work mainly on Dynamics AX, but they have provided us Dynamics Quick Prints services for some customers and some verticals we needed to build on SharePoint.
We go to a company we work with, record interviews, and share with the analysts. They helped us to build a prototype as well as the proof of concept. Sometimes they help us with project implementation, such as loading the data, customizing the functionality, building the security models.
They also provide certain customization tools that are not part of a standard product or sometimes the products that are not localized. Dynamics is more of a global product instead of a local product. They are helping us with certain things which are required by the local market, rather than the international market.
What is the team dynamic?
We work mostly with their managers. I think they have five to six developers working. They communicate directly with us if there are any issues. Their business understanding is good. It doesn’t take us long to explain things to them. They have already worked on other ERP [enterprise resource planning] solutions. They know the processes in our industry. We have a level of comfort working with them and giving them our requirements.
How did you come to work with Inquisitives?
We’ve used many companies in India and other countries, and we have our own offshore companies as well.
How much have you invested with them?
The projects range from three days to six months. After implementation, there are things they customize and features we ask them to build. For instance, we asked them to build integration between SharePoint and AX. The projects range from $45,000 to $90,000.
What is the status of this engagement?
We started building small pieces to test them. They did some work in 2015, but we didn’t engage them then. In 2016, they worked more frequently with us, and in 2017, they were fully onboard. We built a level of trust over the years, and have given them larger projects over time.
The product has been delivered and they are still supporting us. We always have some customization requests, maintenance, and new reports. We are keeping them on as partners since it’s better than bringing someone new onboard. They have the experience that we need.