Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We are beyond satisfied. In our first year of using them, our leads tripled. For example, if we had 100 people call us in 2014, 300 people called us in 2015, and what changed was us using Innvio.
If we weren’t getting a positive return on investment, they would have been gone a while ago. We've used about half a dozen agencies before Innvio. Whether they were good or not, I don't really know; I just know that we've not had results like we've had using Innvio. When you talk to guys like Breynan, they want to talk in terms of leads; business owners or corporations want to talk in terms of the bottom line. It’s a business, meaning if you guys are doing your job, then the qualified leads coming in are impacting your revenue and annual sales.
How did Innvio perform from a project management standpoint?
They're responsive, professional, and know what they're doing.
What did you find most impressive about Innvio?
I don't know that I can say enough about them. Many firms profess to be able to get the results, and I'm sure that some of them do, but Breynan really does get the results. They know what they're doing — they're masters of their craft.
I know Breynan personally invests many tens of thousands of dollars in himself, going to different seminars/classes/workshops so that he can stay ahead of the curve. Last week, he talked to me about something that was launched or changed in the SEO world back in January. He made it sound like it was ancient news, and I had no idea even what he was talking about.
Are there any areas Innvio could improve?
When my leads are tripling, I don't have any negative feedback for them. I always want more, but I'm really happy seeing that our leads have tripled.
What tips or recommendations could you share that might increase the likelihood of success with Innvio?
Take Breynan's suggestions. You've got to give them a shot for at least a year. If you make a snap judgment off the first, second, or third month of performance, that's going to be a bad call. Some of those campaigns take that much time for you to start seeing results. If they've not changed the bottom line and a number of leads, then use someone else, but if you stick with them, you'll be happy with the results that you're getting.