Delivering high-quality implementation & support

Innoware is a leading consulting company for Microsoft Dynamics ERP systems, operating since 2001. We specialize in implementation of business management and cloud solutions for large and medium enterprises.

Innoware has track record of over 200 implemented projects within different industries in 10 countries. During 15 years it developed a unique methodology that allowed carefully manage complex ERP projects within agreed timeline and budget. Method proofed its reliability during projects for LEONI Wiring Systems (6 000 employees), Ciklum (3 000 employees), ZTR (5 000 employees) and other.

Innoware holds status of Microsoft Gold ERP, Silver Cloud Platform and Productivity Partner.

 
$25,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2001
Show all +
Kyiv, Ukraine
headquarters
other locations

Portfolio

Key clients: 

Ahmad Tea, Connect44, Hempel, PricewaterhouseCoopers, Ukraine International Airlines, Elko, Ciklum, Leoni Wiring Systems  

Reviews

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Implementation for MS Dynamics NAV Accounting System

"Innoware was the best choice in terms of cost and product, according to our research."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
2014 - Ongoing
Project summary: 

Innoware implemented an accounting system to organize and provide reporting on a holding company's multiple businesses and their respective clients.

The Reviewer
 
201-500 Employees
 
Kiev, Ukraine
Kseniya Ivanova
Head of Reporting, Group DF
 
Verified
The Review
Feedback summary: 

Innoware created a workable solution and managed budget and timeline expectations well. Their post-implementation follow through and support have been appreciated more than anything else. 

BACKGROUND

Introduce your business and what you do there.

We are a large group of companies in Ukraine, mainly chemical plants. I am the head of reporting and controlling for the group. I work in the corporate center for all of our businesses, many of which reside outside of Ukraine.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Innoware?

When we took over responsibility from a different office in Indiana, the software being used was not very good. We decided that it needed to be changed, so we conducted some market research and found Innoware. They had lower pricing compared to other companies and could provide answers to our questions quickly.

SOLUTION

What was the scope of their involvement?

The implementation process was not a difficult task per se, given that we weren't using the full cycle of the software; instead of a production run, we use Microsoft Dynamics NAV for basic accounting.  

How did you come to work with Innoware?

We didn't have a complex reporting issue, given that our residents don't go through an entire production cycle. The solution needed to be easily taught to our members, it had to produce reports which were easy to understand, and it had to serve as one database for 100-200 companies.

The market in Ukraine is not huge, so we had a limited number of software choices. The software needed to be in English, so that we could implement it in Cyprus, thus limiting our choices even more. Because we have offices in many parts of the world, we needed flexibility in terms of implementation and maintenance of the platform.

How much have you invested with Innoware?

The cost of Innoware's implementation services was around $100,000.

What is the status of this engagement?

We started working with Innoware 3 years ago. The software went live 2 ½ years ago, after a 3 to 4-month implementation process. After the implementation, we had many questions, so we maintained active communication with Innoware for the next 6 months. There was a short learning curve, and we learned as we went. Innoware did a good job in helping us. We are still working with them, even though we don't have a maintenance contract in place.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The system has been up and running for the last 2 years, which is good, but it has taken some time to onboard our 100+ companies.

We didn’t set any countable goals for Innoware in the beginning. The idea was to implement an accounting system which could give us access to numbers for our companies. That was a success story, given that we now have a system which can be understood by people who aren't familiar with our companies.

How did Innoware perform from a project management standpoint?

Innoware assigned 2 analysts who worked with us. The collaboration was good overall, but there were difficulties which came about from our dispersed locations. The finance and accounting team is in Cyprus, I'm located in Kiev, Ukraine, and Innoware's team also traveled a lot. Questions were communicated via email or over the phone, and we kept an online issue log, which was convenient.

It was easier for me to collect issues from our partner companies directly. I was responsible for technical tasks, so I needed to learn everything anyway in order to answer questions. If an issue was not very straightforward, I could communicate it to Innoware, sit down with their team, and discuss it.

What did you find most impressive about Innoware?

Innoware is good at keeping in touch with us, even though we don't have an active maintenance contract. I consider it to be very nice of their team to ask us how we're doing; it maintains a good client relationship, which isn't typical for Ukraine. Companies here usually want to make money fast and forget about their clients.

Are there any areas Innoware could improve?

At times, I've had to explain certain finance and accounting principles to Innoware's team, who looked at things more from an IT point of view. I am a financial professional and they're not, but I felt that they should be more involved in learning that side of the business. It's possible that I was a little too demanding around an issue which Innoware's team didn't have to know.

5.0
Overall Score Innoware is a client-oriented company.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The timeline was quite good, even though projects like this one are always under-budgeted in terms of time.
  • 5.0 Cost
    Value / within estimates
    Innoware was the best choice in terms of cost and product, according to our research. It could have been cheaper, but Innoware stuck to the price we agreed on.
  • 4.5 Quality
    Service & deliverables
    The result wasn't perfect, but it was good. We have a functional end-product, which is the most important thing.
  • 4.5 NPS
    Willing to refer

MS Dynamics NAV Consulting for International Tea Co

"They were priced much more competitively."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
2008 - Ongoing
Project summary: 

The nearly decade-long partnership has consisted of database development and expanding end-user reporting capabilities, specifically using Microsoft Dynamics NAV.

The Reviewer
 
51-200 Employees
 
UK
IT Manager, Tea Company
 
Verified
The Review
Feedback summary: 

Some billing practices have been called into question such as the smallest billable time increment as well as the ramping up of new resources; however, the mutually beneficial relationship persists.

BACKGROUND

Introduce your business and what you do there.

We are a tea manufacturing/exporting business selling to 70 countries around the world. We’ve been in business for 30 years. I’m the IT manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Innoware?

They support our accounting and stock control software in the UK and in our factory in the UAE [United Arab Emirates].

SOLUTION

What was the scope of their involvement?

Innoware has developed new reports for us around accounting and stock control. They may add a field to a table or extract sales and purchase data in a new format. They helped us implement a plugin to [Microsoft Dynamics] Navision. It is called Business Analytics, and it takes data from various databases and puts them together to generate user-friendly reports. They helped us implement our Navision database in the UAE and get that up and running.

How did you come to work with Innoware?

Ten years ago, we were looking for companies that provide the same service they do. Those companies in the UK and Europe are very expensive. Innoware is based in Ukraine, and they were priced much more competitively. They had partnerships with Microsoft for supporting NAV. I believe we got references from other companies who said they could do the job we needed.

How much have you invested with Innoware?

We spend an average of €8,000–€10,000 [approx. US$8,500–$10,500] per year with Innoware.

What is the status of this engagement?

We began working with them 10 years ago, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

In the time we’ve been working with Innoware, we got the UAE database up and running. That’s a much bigger factory than we have in the UK. We’re working towards getting the latest version of NAV. We want to convert our databases to SQL, merge two existing databases, and then upgrade it.

How did Innoware perform from a project management standpoint?

Innoware has done pretty well. We have a good relationship, and that’s gotten better over the years. They use Mantis [Bug Tracker] to communicate, and anyone is able to see the progress.

What did you find most impressive about Innoware?

It’s hard to pinpoint one thing because I don’t work with them daily.

Are there any areas Innoware could improve?

Innoware charges on an hourly basis, and when we get the timesheet each month, it’s hard to judge how long a particular job takes. It would be nice to have more transparency in what they’re doing and the time it takes. We have the impression that sometimes we’re paying for a resource to catch up when one developer leaves and another joins the team. They could also be tidier in the work they do so as not to take up too much space on the server.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    That would be for the same reason as the previous one. If you haven’t identified all the things that could go wrong, chances are your timeline is going to be off because you’ve got other problems to fix.
  • 4.5 Cost
    Value / within estimates
    I’m comparing them to companies in the UK. One thing they do is round everything up to the hour.
  • 4.0 Quality
    Service & deliverables
    Sometimes they fix a problem, and they end up creating another one.
  • 4.0 NPS
    Willing to refer
    That is my score for the same reasons I gave before.