Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The system has been up and running for the last 2 years, which is good, but it has taken some time to onboard our 100+ companies.
We didn’t set any countable goals for Innoware in the beginning. The idea was to implement an accounting system which could give us access to numbers for our companies. That was a success story, given that we now have a system which can be understood by people who aren't familiar with our companies.
How did Innoware perform from a project management standpoint?
Innoware assigned 2 analysts who worked with us. The collaboration was good overall, but there were difficulties which came about from our dispersed locations. The finance and accounting team is in Cyprus, I'm located in Kiev, Ukraine, and Innoware's team also traveled a lot. Questions were communicated via email or over the phone, and we kept an online issue log, which was convenient.
It was easier for me to collect issues from our partner companies directly. I was responsible for technical tasks, so I needed to learn everything anyway in order to answer questions. If an issue was not very straightforward, I could communicate it to Innoware, sit down with their team, and discuss it.
What did you find most impressive about Innoware?
Innoware is good at keeping in touch with us, even though we don't have an active maintenance contract. I consider it to be very nice of their team to ask us how we're doing; it maintains a good client relationship, which isn't typical for Ukraine. Companies here usually want to make money fast and forget about their clients.
Are there any areas Innoware could improve?
At times, I've had to explain certain finance and accounting principles to Innoware's team, who looked at things more from an IT point of view. I am a financial professional and they're not, but I felt that they should be more involved in learning that side of the business. It's possible that I was a little too demanding around an issue which Innoware's team didn't have to know.