CRM Consulting & Digital Strategy for Innovative Tech Firm
- CRM Consulting and SI
- $10,000 to $49,999
- Jan. 2022 - July 2023
- Quality
- 5.0
- Schedule
- 4.0
- Cost
- 4.5
- Willing to Refer
- 4.5
"Their exceptional combination of technical expertise and customer-centric approach set them apart."
- Other industries
- Lahore, Pakistan
- 11-50 Employees
- Online Review
Innovadel Technologies was hired by an innovative tech firm for its CRM consulting and digital strategy services, which included web development, SEO, mobile app and software creation, and data analytics.
Innovadel Technologies’ efforts increased website traffic by 30%, improved conversion rates by 15%, and social media engagement by 50%. The team was highly communicative, and internal stakeholders were impressed with the service provider's technical expertise.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Pro Logics
Describe what your company does in a single sentence.
Pro Logics is an innovative technology firm based in the United States, dedicated to delivering cutting-edge solutions with a logical approach. With a commitment to excellence and a focus on logic-driven development, Pro Logics stands as a beacon of reliability and ingenuity in the software development industry. Founded with a vision to revolutionize the way technology impacts our lives, Pro Logics has quickly established itself as a trusted partner for businesses seeking reliable and forward-thinking solutions. Our journey is fueled by a passion for logic and a relentless pursuit of excellence in everything we do.
Pro Logics offers a comprehensive range of services tailored to meet the diverse needs of our clients: Web and Mobile Application Development, Software Engineering, Artificial Intelligence and Machine Learning, Blockchain Solutions, Cloud Computing. At Pro Logics, we believe in the power of logic to drive innovation and solve complex problems. Our approach is guided by the following principles: 1: Logic-Driven Development 2: Collaborative Partnership 3: Continuous Innovation Get in Touch: Ready to unlock the power of logic for your business? Drop us a line at info@prologics.com
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Innovadel Technologies to accomplish?
- Cloud Integration: Assist in migrating our data and applications to cloud platforms to ensure scalability, flexibility, and cost savings.
- Enhance Digital Presence: Improve our company's online visibility and branding through website development, SEO, and digital marketing strategies.
- Software Development: Develop custom software solutions to streamline our business operations and improve overall efficiency.
- Data Analytics and Business Intelligence: Implement data analytics tools to gain insights into customer behavior and business performance, aiding in strategic decision-making.
- Technical Support and Maintenance: Provide ongoing technical support and maintenance for our existing IT infrastructure and newly developed solutions.
- Mobile Application Development: Create user-friendly mobile applications for both Android and iOS platforms to engage customers and provide better services.
SOLUTION
How did you find Innovadel Technologies?
- Online Search
- Clutch Site
Why did you select Innovadel Technologies over others?
- Pricing fit our budget
- Company values aligned
How many teammates from Innovadel Technologies were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope of work for Innovadel Technologies includes a comprehensive plan to achieve the outlined goals and objectives. Here is a detailed description and summary of key deliverables:
1. Enhance Digital Presence
Website Development:
- Redesign and optimize the company website for better user experience and SEO.
- Implement responsive design to ensure compatibility across all devices.
- Integrate a content management system (CMS) for easy updates.
SEO and Digital Marketing:
- Conduct keyword research and optimize website content.
- Implement on-page and off-page SEO strategies.
- Manage social media campaigns and online advertising.
Key Deliverables:
- New website with improved UX and responsive design.
- SEO-optimized content and higher search engine rankings.
- Enhanced social media presence and engagement metrics.
2. Software Development
Custom Software Solutions:
- Develop tailored software to address specific business needs.
- Ensure integration with existing systems and databases.
- Implement user-friendly interfaces and robust security measures.
Key Deliverables:
- Functional and secure custom software applications.
- Documentation and training materials for end-users.
3. Mobile Application Development
Mobile App Design and Development:
- Create native mobile apps for both Android and iOS platforms.
- Incorporate features like push notifications, geolocation, and in-app purchases.
- Ensure seamless user experience and app performance.
Key Deliverables:
- Fully functional mobile apps for Android and iOS.
- App store optimization and submission.
4. Technical Support and Maintenance
Ongoing Support:
- Provide 24/7 technical support for all developed solutions.
- Perform regular maintenance, updates, and bug fixes.
- Monitor system performance and ensure high availability.
Key Deliverables:
- Continuous technical support and maintenance reports.
- Regular system updates and performance improvements.
5. Data Analytics and Business Intelligence
Analytics Tools Implementation:
- Set up data analytics tools to track key performance indicators (KPIs).
- Develop dashboards and reports for real-time insights.
- Train staff on data interpretation and usage.
Key Deliverables:
- Installed and configured data analytics tools.
- Custom dashboards and regular analytical reports.
- Training sessions and materials for staff.
6. Cloud Integration
Cloud Migration:
- Assess current IT infrastructure and develop a migration plan.
- Migrate data and applications to cloud platforms (e.g., AWS, Azure).
- Ensure data security and compliance with industry standards.
Key Deliverables:
- Successfully migrated data and applications to the cloud.
- Documentation of the cloud architecture and security protocols.
Summary of Key Deliverables:
- Redesigned, SEO-optimized company website.
- Increased online visibility and improved digital marketing metrics.
- Custom software applications with documentation.
- Mobile applications for Android and iOS with app store submission.
- Continuous technical support and maintenance.
- Data analytics tools, dashboards, and training.
- Migrated data and applications to the cloud with security documentation.
These deliverables will ensure that Innovadel Technologies helps us enhance our digital presence, improve operational efficiency, engage customers better, and leverage data for informed decision-making.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Overall Project Success Metrics:
- Increased Website Traffic: 30% increase.
- Higher Conversion Rates: 15% increase.
- Improved SEO Rankings: Top 10 rankings for 20 keywords.
- Enhanced Social Media Engagement: 50% follower growth.
- Efficiency Gains: 40% reduction in manual processing time.
- Positive User Feedback: 80% satisfaction rate.
- Successful Mobile App Launch: 10,000 downloads and 4.5-star rating.
- Effective Technical Support: 2-hour response time.
- High System Uptime: 99.9% availability.
- Data-Driven Insights: 50% increase in data-driven decisions.
- Cost Savings from Cloud Migration: 20% reduction in costs.
These measurable outcomes demonstrate significant progress and success across all aspects of the project, contributing to the overall growth and efficiency of the business.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Timely Delivery: Innovadel Technologies consistently delivered project components on or ahead of schedule, ensuring high quality and adherence to deadlines.
Communication: They maintained regular communication through weekly status meetings and open lines for urgent issues, ensuring transparency and prompt responses.
Responsiveness: They quickly understood and adapted to our needs, providing proactive solutions and excellent customer support.
Overall, their effective project management, timely delivery, and responsiveness greatly contributed to the project's success
What was your primary form of communication with Innovadel Technologies?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
Their exceptional combination of technical expertise and customer-centric approach set them apart. Their ability to consistently deliver high-quality solutions on time while maintaining clear and proactive communication aset them apart. Additionally, their flexibility in adapting to changing requirements and providing innovative, tailored solutions demonstrated a deep understanding of our business needs. This blend of reliability, innovation, and responsiveness made our collaboration with them highly effective and satisfying.
Are there any areas for improvement or something Innovadel Technologies could have done differently?
While Innovadel Technologies performed exceptionally well overall, there are a few areas where they could potentially improve:
Detailed Documentation:
Improve the thoroughness and clarity of project documentation to ensure easier handover and maintenance.
Scalability Planning:
Provide more detailed strategies for future scalability and growth to help us plan long-term infrastructure needs.
Proactive Risk Management:
Enhance their approach to identifying and mitigating potential risks earlier in the project lifecycle to avoid last-minute issues.
User Training:
Offer more comprehensive user training sessions and materials to ensure all staff are fully equipped to use new systems effectively.
Post-Launch Support:
Extend their post-launch support period to ensure smooth transitions and address any issues that arise after project completion.
RATINGS
-
Quality
5.0Service & Deliverables
"The quality of service and deliverables was exceptional. They consistently provided high-quality, well-tested solutions that met our business needs and exceeded our expectations."
-
Schedule
4.0On time / deadlines
"While Innovadel Technologies generally adhered to deadlines, there were a few instances where minor delays occurred. However, they communicated these delays promptly and effectively managed any impact on the project timeline."
-
Cost
4.5Value / within estimates
"While Innovadel Technologies generally adhered to deadlines, there were a few instances where minor delays occurred. However, they communicated these delays promptly and effectively managed any impact on the project timeline."
-
Willing to Refer
4.5NPS
"I would likely recommend Innovadel Technologies based on their strong performance in delivering high-quality service and solutions. They have shown a commitment to meeting our needs effectively and have demonstrated expertise in their field. While there are areas for improvement, overall, their dedication to quality and customer satisfaction makes them a credible choice for similar projects or services.