Innostax Tech LLC

BACKGROUND

Please describe your company and position.

 I am the Program Manager of an engineering company 

Describe what your company does in a single sentence.

Provide robotics solutions to warehouse and manufacturing industries

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Innostax Tech LLC to accomplish?

• Build a Seamless Live Video Shopping Platform: We hired Innostax to develop our live action shopping platform, where shoppers and sellers can interact in real-time through video. The goal was to create a smooth, responsive mobile app experience for both iOS and Android using the Ionic framework
• Create an Efficient Admin Panel: Another goal was to build a robust, user-friendly admin panel using Angular and Node, enabling us to manage products, sellers, and customers seamlessly
• Ensure Cross-Platform Consistency: We needed to ensure consistency and performance across web and mobile platforms, providing a unified experience for users regardless of device

SOLUTION

How did you find Innostax Tech LLC?

Referral

Why did you select Innostax Tech LLC over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Innostax Tech LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. **Mobile Application Development**:
- Innostax developed iOS and Android apps using the Ionic framework, providing a user-friendly interface for stake holders to monitor through live video. 
- Key deliverables included a responsive live video streaming system, real-time chat features, and personalized product feeds for users.

2. **Admin Panel Development**:
- They built an admin panel web app using Angular and Node, enabling us to manage platform activities and robot analytics.
- Deliverables included a dashboard for platform administrators, features for managing live video feed, and tools for tracking robots.

3. **API Integration**:
- Innostax integrated several APIs for critical functionalities such as video streaming, and user authentication.
- Deliverables included a secure and scalable API architecture, ensuring seamless data flow between the mobile apps and the admin panel.

4. **Post-Launch Support**:
- They provided maintenance services, ensuring timely updates, bug fixes, and improvements based on user feedback.
- Deliverables included regular performance monitoring, software updates, and ongoing technical support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Increased video monitoring capabilities:
- After the launch, we saw a significant increase in robot support accuracy,

2. Improved monitoring:
- The seamless live video experience led to a boost in customer experience and monitoring

3. Enhanced Operational Efficiency:
- The admin panel reduced the time needed to onboard new robots and customers, streamlining operations and ease of use there by improving the overall management experience.

4. Stable and Scalable Platform:
- With the robust infrastructure built by Innostax, the platform scaled easily with increased traffic without any significant downtime, demonstrating its scalability and reliability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

1. Timely Delivery: 
- Innostax consistently met project deadlines, delivering each phase on time, from initial development to the final deployment. They followed a structured timeline and kept us informed throughout the process.

2. Clear Communication:
- Their team maintained excellent communication, regularly updating us on progress, addressing concerns, and adjusting the scope when necessary. They were proactive in seeking feedback and ensuring that our requirements were fully understood and met.

3. Responsive to Our Needs: 
- Whenever we needed adjustments or encountered challenges, Innostax was quick to respond. They demonstrated flexibility, whether it was incorporating new features or solving unexpected issues, and their turnaround time for addressing our requests was impressive.

4. Agile Approach:
- Innostax used an agile methodology, allowing them to iterate and improve based on ongoing feedback. This approach helped them stay adaptive and ensured the project remained aligned with our evolving business goals.

What was your primary form of communication with Innostax Tech LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. Technical Expertise:
- Innostax’s deep knowledge of cross-platform technologies like Ionic, Angular, and Node was outstanding. Their ability to deliver a seamless live video shopping experience across both mobile and web platforms was particularly impressive.

2. Proactive Problem Solving:
- Their proactive approach to problem-solving set them apart. Whether it was overcoming technical challenges or incorporating new features at short notice, Innostax always had creative solutions and a positive, can-do attitude.

3. Customer-Centric Focus:
- What truly stood out was their commitment to understanding our vision and business goals. They tailored their approach to fit our unique needs, ensuring the platform was not only functional but also aligned with our strategic objectives.

4. Seamless Collaboration:
- Despite being an external vendor, Innostax felt like an extension of our own team. Their collaboration and dedication to the project were remarkable, making the development process smooth and efficient.

Are there any areas for improvement or something Innostax Tech LLC could have done differently?

We had a great experience working with them and look forward to work with the team again.

BACKGROUND

Please describe your company and position.

I am the Chairman of Bancstac.com

Describe what your company does in a single sentence.

Infrustructure technology for the Banking Industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Innostax Tech LLC to accomplish?

• Project Defined Software development
• BAU software maintenance
• Technology and software development efficiencies

SOLUTION

How did you find Innostax Tech LLC?

Online Search

Why did you select Innostax Tech LLC over others?

• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Innostax Tech LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• multi project oriented - software development
• BAU platform compliance & maintenance software dev and upgrades

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• project delivery of features and functionality
• Developer KPI's measuring software bugs vs stake holder change requests/requirements

Describe their project management. Did they deliver items on time? How did they respond to your needs?

extremely efficient management and escelation procedures to stake holders by senior Inostax management when required.

What was your primary form of communication with Innostax Tech LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their well-organized and KPI-measured management and administration of the technical resources were impressive.

Are there any areas for improvement or something Innostax Tech LLC could have done differently?

We will be further progressing our relationship to include future business features delivery strategy. Rather than simply building and deliverying on work requests, the future relationship will include more refinement of minimum viable go to market product business input. We anticipate this next phase of our relationship will improve our 'product idea to market live cycle' and further enhance the business products knowledge with the Inostax develeopment team.

BACKGROUND

Please describe your company and position.

I am the Managing Partner of an IT consulting firm

Describe what your company does in a single sentence.

We are an IT support and consulting firm based out of Toronto. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Innostax Tech LLC to accomplish?

• Automation

SOLUTION

How did you find Innostax Tech LLC?

• Referral
• Other

Why did you select Innostax Tech LLC over others?

• Good value for cost
• Company values aligned

How many teammates from Innostax Tech LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Assist in developing automation workflows to streamline business operations.
• Fully functional PoC across multiple platforms to achieve desired result. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Workflow functionality along with outstanding consulting from the Innostax team, with our of the box thinking to solve the complex challenges we came across. This along with prompt response and support. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on time along with suggesting/implementing alternative solutions which worked out better in our favour. Always a prompt response. 

What was your primary form of communication with Innostax Tech LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to think outside the box to accommodate our complex requirements was impressive, along with prompt responses and availability.

Are there any areas for improvement or something Innostax Tech LLC could have done differently?

None I can think of.