Are you satisfied with the results?
The work is great. They worked with us for the whole project lifecycle, and I haven’t had any complaints at all. They were able to mobilize as we needed them, in the sense that when things were slower for us, we were able to drop down to a smaller development team on a week's notice. We were able to mobilize back up as soon as we needed to, so that was great. The prices were good and the service was excellent.
Do you have any statistics or metrics to track improvement from the project?
Considering that we built the entire platform with them, I don’t think that even a user count would be particularly fair because we don’t have any other basis to compare it.
Is there anything unique about them that really makes them stand out, compared to other companies?
They are an offshore resource, but they have a lot of onshore people to talk to about our projects. They were within our time zone so we could interface with them rather than staying up until midnight to talk to somebody or wait until the next day for everything. We were able to get results when we needed them. If we had issues with the site, we could report them in the afternoon. They would be done before the end of the day because they had people who were actually here that we could talk to. Their office is in Herndon, Va.
Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?
The only thing that would have been nice was to have more allocation on the project manager. This is probably our fault because we pivoted a lot of times around different products. It was difficult sometimes without someone to sit there and be a project manager. We had one from the beginning, but due to cost, we had to go without one for a little bit. However, we still consulted with them from time to time. It would have been nice to have one there for us the whole time, but that was more our choice than anything else.