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Ezpark is parking marketplace app designed and developed by Innobayt Innovative Solutions.
"Their business input was quite helpful."
A PRO services firm hired Innobayt Innovative Solutions to make a mobile application that would be accessible to user requests. The app includes an admin portal and payment processing.
"Their business input was quite helpful."
Feb 23, 2021
The application took around nine months, meeting quality expectations. The team at Innobayt Innovative Solutions is insightful, proactive, and skilled. Their communication style is also noteworthy.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We deliver PRO services. We serve customers who have requests around Visa processing, passport renewals, and more.
What challenge were you trying to address with Innobayt Innovative Solutions?
We’ve been based in Dubai for over 15 years, and we wanted to diversify a little bit.
We wanted to develop a mobile application where users can sign up on the app and make requests.
What was the scope of their involvement?
Users can sign up to make requests like Visa renewal on the app, which is called FastPRO. They would also be able to find the documents required and the prices for processing the Visa on the app itself.
They can sign up, make a request, select the location from which they would want us to collect the document, and do the payment processing. There was a payment gateway integrated.
Once the request is made, we have an admin panel to update our status for the Visa processing. The users will then be notified if we need additional documents from them, for example. Once the documents are ready, we update that on the admin panel, which will notify the user that it’s ready, and then they can select the location and time for the document to be delivered.
We would then send our staff with the documents, which will be delivered to the client’s location.
What is the team composition?
We were in direct contact with one of the project managers who was assigned to us. She was our primary point of contact.
We did meet a couple of their designers and their business analyst. A few times, some developers from India joined our calls. There were about six to eight people in total that we were in touch with.
How did you come to work with Innobayt Innovative Solutions?
We found them by searching for app developers online. They’re based in the same building as we are in Dubai, so we met them.
We spoke to their project managers, told them our requirements, and the quote that they gave us seemed to be reasonable for us.
How much have you invested with them?
Overall, it was around $20,000.
What is the status of this engagement?
I believe we started around January or February 2020.
We requested a few changes in the development phase, and there were a few flaws pointed out by the business analyst. These instances delayed the project by a few months.
It was eight or nine months until we rolled out the app.
What evidence can you share that demonstrates the impact of the engagement?
The team provided us with a Gantt chart with all of the different items and milestones for whatever had to be delivered. They had specified clear timelines on when exactly they would deliver the different versions of the project. They would send us a link, which we would use to test it out.
The quality of the development work was very good. I can say that there were a couple of issues and bugs that we found as soon as they gave us the build, but it was all rectified in a few days.
The app was in pretty good shape when we received it, beyond the development quality. I think it was their contribution in terms of the business input and the suggestions that they give. It actually saved us a lot of money.
How did Innobayt Innovative Solutions perform from a project management standpoint?
It was pretty good from a project management standpoint. Whenever there were additional changes, they let us know that if it would affect the delivery timeline by a certain number of days. They were pretty clear on how our change requests would affect the delivery of the project.
In terms of timelines, we didn’t see any issue with them. They were on time, and in fact, delivered before the timelines, which allowed us enough time to test and try it with beta users before rolling it out.
We mostly communicated over email and Zoom, but they did share their Azure DevOps with us with the different project timelines and items assigned to the developers. We discussed things over email and calls, and they were in constant touch with us.
What did you find most impressive about them?
Their team gave us suggestions that helped us try and understand the user’s requirements better first before we invested a lot in a full-fledged app. That helped us a lot and some suggestions that they have given us regarding how the admin panel should be and what kind of data would work.
Their business input was quite helpful.
Are there any areas they could improve?
I can’t really think of anything. Overall, our experience was very good.
There might be room for improvement in terms of support. We have an annual contract that starts in one month, but I think if they included it as part of the project, it would’ve been quite good.
Do you have any advice for potential customers?
As a client, if you’re open to suggestions from them, they might have quite valuable input to give.
Even if you don’t go with them for development, they’re quite helpful and would give you some insight that you probably wouldn’t have thought about. As a client, if you’re open to feedback and suggestions, that would definitely be worth it.