Mobile app strategy, design & development company

INGIC is a results-driven mobile app strategy, design, and development company, focused towards high conversion rate through custom development. The company comprises of the most talented, skilled and experienced professionals from the industry. We transform simple ideas into great products. Our aim is to convert a simple creative thought into robust functional solutions that speak for itself.

Our clients, located all over the world, love us for one simple reason: the level of connection that we observe with each of our projects. The company headquarter is located in the state of California. Although, we operate from three additional offices in the United States and currently own four offices at global destinations including UAE, KSA, Singapore and United Kingdom.

Our team as well as company is constantly evolving and ever-expanding, making sure that it offers the finest mobile applications, website designing, and website development services.

Our ares of expertise are:

  • Strategy
  • Design
  • Development
  • Marketing
  • Post-launch

We develop robust and scalable solutions for your business to succeed, be it mobile applications, website designing or website development. We excel at combining design, strategy, testing and development capabilities to craft excellent applications for consumers as well as enterprises.

  • Mobile Applications
  • Software Development
  • Web & CMS Development
  • Digital Marketing
  • Corporate Branding
 
$5,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2012
Show all +
San Diego, CA
headquarters
  • 4241 Jutland Dr Suite 200
    San Diego, CA 92117
    United States
other locations
  • C10, 29th Floor, I-Rise Tower, Barsha Heights
    Dubai, DU 384513
    United Arab Emirates
  • Level 33, 25 Canada Square,Canary Wharf
    London E14 5LB
    United Kingdom
  • Level 39, Marina Bay Financial Centre Tower 2, 10 Marina Boulevard
    Singapore 018983
    Singapore

Portfolio

Key clients: 

LG, Porshe, Citizen, Renault, Dubai Airports, Education USA, DEC Engineering, Seawings, Cavalli Club, GPCA, Go Telecom, Goody Kitchen, Al Jiyad Stables, Al Ghoneim.

INGIC's clientele also includes:

  • Leading eCommerce Companies of UAE
  • Renowned Airfare Search Apps
  • Famous Food Outlets of UAE
ADR - Modern Layers Of Tradition Image

ADR - Modern Layers Of Tradition

The client wanted an e-commerce website for the sale of its product. The website was inclusive with complete features, an e-store, showcase, size charts and product details.INGIC fulfilled the client’s requirements of an E-store that provides a complete range of its products with comprehensive details and 360 degree images

The client hired INGIC to get an élite website for their opulent e-store for women’s jewellery accessories. Team INGIC designed and deployed the website from scratch and presented the client with an e-store that is inclusive enough to present their products. The website has been specially developed for an ultimate user experience so that the clients have ease of access and shopping.

NINI GARDEN - Succulent Baby Image

NINI GARDEN - Succulent Baby

To provide the ease of shopping for children’s accessories, the client approached INGIC for the development of an e-commerce website that could display their huge variety of baby products.

LYNKAT -  Modern Layers Of Tradition Image

LYNKAT - Modern Layers Of Tradition

The brand approached us for the development of an e-commerce website. The client decided that he wanted a platform that could present a stress-free shopping platform. The website caters to all the products that the customers could present to their loved ones on any special occasion

HAL - Simplify Solutions Image

HAL - Simplify Solutions

HAL business software developers contacted INGIC for a website that could portray their message effectively to their clients.The website is specifically designed to make all the information easily available for the users with complete history and details about HAL.

46TECH - The Smart Home Accessories Image

46TECH - The Smart Home Accessories

46 Tech the smart home accessories company approached INGIC for their website to deploy hassle free approach of their customers. To provide comprehensive information about the brand the website had specific sections designed for the ease of the users.

 JOBSCONNECT - Connecting you to successa Image

JOBSCONNECT - Connecting you to successa

The client wanted a comprehensive recruitment portal website that could cater to the needs of the employers and the job seekers. According to the client’s specified demands, INGIC  designed and developed the portal in a way that could serve as an active platform for employers and the job searchers.

NAFAS - Modern Layers Of Tradition Image

NAFAS - Modern Layers Of Tradition

INGIC's client, Nafas wanted a detailed platform that could serve as the source of information for their clients about their extensive range of health and fitness services supported by Yoga. INGIC adorned the website with original images to give it an exclusive look and everlasting impact.

CEIBAK - We Build Dreams Image

CEIBAK - We Build Dreams

Ceibaak wanted a website for their renowned chocolate spread brand in UAE and approached INGIC for the development. The website was specifically designed to ensure that the visitors get an amazing experience and client’s motive of user engagement if fulfilled.
DEC ENGINEERING Image

DEC ENGINEERING

The client, DEC Engineering, contacted INGIC for their website project. The project was tough as it had to showcase their theme while presenting the visitors an attractive yet easy to use navigation. INGIC fulfilled the requirement in the most efficient manner.

GO TELECOM  Image

GO TELECOM

Go Telecom wanted an aesthetically pleasing and easy-to-use website to display their business. The navigation was needed to be strategically planned from the get-go to make sure no matter where the visitor is on the website, s/he can easily skip to the desired section in just a few clicks and taps.This goal was easily achieved by the help of Team INGIC.

NASWOOD - Modern Layers Of Tradition Image

NASWOOD - Modern Layers Of Tradition

NASWOOD, a prestigious client of INGIC wanted an e-commerce website for the sale of its product. The website was inclusive with complete features, an e-store, showcase, size-charts and products details. INGIC fulfilled the client's requirements of an e-store that provides a complete range of it's products with comprehensive details and 360 degree images.

JEHAM GULF -  Jeham Gulf Service Providers Image

JEHAM GULF - Jeham Gulf Service Providers

INGIC was approached by its prestigious client for the develeopment of their website. Jeham Gulf are the pioneers in providing energy and power solutions. In compliance with the brand, the website was designed according to corporate requirements. INGIC ensured that every section is strategically developed.

GOLD SOUK - Online Jewellery Image

GOLD SOUK - Online Jewellery

Gold Souk wanted INGIC to develop an e-commerce website displaying a wide range of exclusive jewellery. As the website cater to an opulent range of gold  jewellery, the client wanted the website to compliment the extra ordinary designs. INGIC kept an sceptical eye on the design and developed an exclusive platform.

AL-MASAOOD - National Contracting  Image

AL-MASAOOD - National Contracting

Platform: Website Development Project Details: Al Masaood, one of the pioneer construction companies of UAE hired INGIC for the development of the website to increase their online visibility. The website INGIC designed flaunts an exclusive design that justifies all the requirements of the clients and providing the users an easy access to complete information.
DIGRIX Image

DIGRIX

Platform: Website Development Project Details: The prestigious ICT Company wanted a website that could put forward the message of their brand with efficiency to their clients. INGIC developed the website in a way that enables every visitor to have a friction-less experience with easy navigation along with a mobile friendly interface.
MedMark Image

MedMark

Platform: Website Development Project 

Details: The pioneers in veterinary chemicals and medicines wanted to develop a website through INGIC that would not only inform their clients about the products but make them easily available. Every feature was extensively designed with careful attention given to details. The idea was to develop a user friendly website and INGIC accomplished the task brilliantly.

Royal Watches Image

Royal Watches

Platform:  E-commerce Website Development Project 

Details: Royal watches wanted an e-commerce website for the online selling of their exclusive watches and INGIC developed a user friendly store that utterly satisfied their customers. The website is meticulously designed for every kind of browsing and has a mobile supportive interface as well.

Al Jiyad Stables Image

Al Jiyad Stables

Platform:  Mobile App and Website Development

Project details: Al Jiyad Stables, a well-known name in their respective industry wanted to create awareness through digital media. INGIC helped them in achieving this goal by providing an engaging and attractive website with CMS installed. We made sure that our client is able to reach as many customer as possible by making its website responsive to all types of devices,

browsers, and operating systems.
Boxit4Me Image

Boxit4Me

Platform:  Website Development 

Project details: Melding concierge care with online shopping, Boxit4Me is a platform where Middle East and Indian subcontinent residents can have a true concierge experience in online shopping from anywhere in the world. 

YummCloud Image

YummCloud

Platform: IOS & Android Application and Admin Panel 
Details: YummCloud is a full-fledged service app that gives users instant access to search for and book resturants of their choice at one place. 

Car Hub Japan Image

Car Hub Japan

Platform: IOS & Android Application and Admin Panel 
Details: Car Hub Japan is an automotive service app that enables users to search and purchase used Japanese vehicles (both auction and stock) from all around the world. 

Bunyan Image

Bunyan

Platform: IOS & Android Application and Admin Panel 
Details: Bunyan is a multipurpose service app that enables users to search properties for rent and purchase with ease and convenience.

Saeedni Image

Saeedni

Platform: IOS & Android Application and Admin Panel 
Details: Saeedni is a multipurpose service app that gives users instant access to household services like electrical repairing, furniture fixture, plumbing, cleaning etc. 

Auditix Image

Auditix

Platform: IOS & Android Application and Admin Panel 

Details: Auditix is a custom-built social networking mobile app that enables customers to create or listen to latest music podcasts, read e-books, and stay updated with happening all around the world. 

Ad House Image

Ad House

Platform: IOS & Android Application and Admin Panel 
Details: Ad House is a one-stop app with smooth navigation and user-friendly interface that enables customers to sell and purchase vehicles at their fingertips. 

Gold Gym Image

Gold Gym

Platform:  Website
Details:  Gold Gym, a platform where customers can find all the offering services of world’s renowned gym chain. The client came to INGIC with an idea to revamp their business targeting the Middle Eastern market. The team of INGIC brainstormed with the client and demonstrated the skills that set an example concerning user experience and flawlessly development.
 

Gulf Petrochemicals and Chemicals Association (GPCA) Image

Gulf Petrochemicals and Chemicals Association (GPCA)

Platform:  Web-Portal
Details: GPCA wanted smooth flow of information throughout the organization, INGIC developed dashboard that helped them in increasing the interaction.

INGIC was hired by GPCA, a company dealing in petrochemicals, to deliver a high quality dashboard management system for integration of business processes while ensuring efficient flow of information. Their core

purpose was to ensure improved results, reduced stress and increased productivity through this dashboard.

The dashboard is designed with a purpose to represent what’s exactly going on in the business. It consists of different functionalities to measure goals against progress in real time.

The dashboard is designed to provide the most user-friendly navigation in order to access critical information quickly and to automatically connect users to the information they need. Moreover, it is programmed to be compatible with any mobile device to reach anyone with the most accurate information.

We delivered a digital dashboard which has the ability to align key performance indicators with business goals in order to improve decision making.

Education USA Image

Education USA

Platform: IOS & Android Application and Admin Panel 
Details: One of our featured clients Education USA, a department of state network, wanted us to create a mobile application to connect with students and candidates all around the globe.

They wanted us to provide a customized design for their mobile application. We developed an app that helped to effectively communicate with

each and every student easily.

The App screens we designed and developed were detailed and contained all that was wanted to share with its customers. The interface was designed to grab the attention while making the application easy to navigate all around

We provided user-friendly and straightforward navigation that can help the user to surf throughout the app quickly. And Sign in and Sign up with security assurance.

Renault Image

Renault

Platform: Website & Admin Panel
Details: Renault, one of our prestigious client, wanted to increase its presence via a website for its customers in Iraq, Team INGIC helped them achieve this goal.

In this project, we were asked to revamp Renault Iraq’s website. Our role was quite simple, i-e., to bring Renault’s message to life in the digital arena, specifically for the targeted

customers in Iraq and help the company flourish the business further.

We embraced minimal design approach for the layout. The idea was to get user focus on the precise value proposition before taking going to the latest Renault offerings. 

We wanted to ensure constant interaction while keeping the navigation much more accessible throughout the layout. Using a creative carousel slider to display cars along with their unique features, a pinch of uniqueness added to the design.

Mobile accessibility is essential for a website, especially for a brand as prestigious as Renault. Therefore, we coded the site to show pixel perfection across various devices.
 

Dubai Airport Image

Dubai Airport

Platform: Website & Admin Panel
Details: Dubai Airports’ responsive quest website was a challenging task, INGIC used the right technological stack to fulfill their requirements.

We were approached to create a website for Dubai Airport. The sole purpose of this website was to promote the quest that Dubai Airport has initiated. The users have to form a team and create a passenger

profile. Earn points by providing the best possible experience to the passengers.

Since the website was aimed to promote the quest, we utilized all the possible touchpoints to draw visitors’ attention towards the challenge. From a visible registration form on the header banner to showcasing the leadership board, we attempted everything possible to maintain the spirit of the competition. 

We were well-versed with the big plans regarding the quest that Dubai Airport had in mind. INGIC designed the website in the way of leveraging the digital marketing features of the platform and crafting pathways that’ll add value to visitors of this website.

To increase the number of participants, it was essential to facilitate them with a responsive website that can allow them to play their part no matter wherever they are, or whichever device they use.
 

LG Image

LG

Platform: Branding
Details:  Our LG client wanted to create a platform to provide its customers with exciting explainer videos and motion graphics campaign services. Thus, we leveraged our expertise and created LG – Explainer Video that delivered the desired message to the target audience in a creative way.

We delivered a result-oriented explainer video to enhance the overall

response of customer services and grab viewers’ attention by flaunting information in an educational and compelling way.

LG Explainer Video is conceptualized and designed in a way to increase conversion rates through brand engagement and awareness, influencing the audience to choose LG over the competitors.
 

Citizen Watch Image

Citizen Watch

Project Name: Citizen Watch

Platform: IOS (iPad Application) & Admin Panel
Details: The globally renowned company Citizen watch wanted a showcase app for their online product display.

The showcase application is a comprehensive e-store which offers the most significant online display of citizen watches. The consumers can even search for a model they have been looking for with its details and

price.

Complete information about every product being displayed on the application. It liberates the customers to search for their desired product along with making their decision to choose and purchase the product quickly.

The application is digitally interactive and designed according to the latest standards of modern dimensions of application development. The core purpose of showcasing the entire range with complete details was achieved according to the client’s brief.
 

Porsche Image

Porsche

Project Name: Porsche

Platform: Mobile Application & Admin Panel


Details: Though Porsche is a well-renowned name in the automobile industry but being a huge brand, it overwhelms the potential or new customers. The central purpose of the application was to augment the brand awareness among the customers so that they can feel more informed and up to date

about the brand. 

The quiz offers high levels of customer interactions that enhance the user experience to its best. With fascinating questions and smooth interface, the Porsche application enables every customer to achieve the unsurpassed quality of activity.

The application has the state of the art interface for smooth and hassle-free use. It is user-friendly with all the latest requirements of the modern era. Wholly advanced and progressive to match the brand identity.
 

Reviews

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Mobile App Dev for Startup Launch

"No comprehensive hand-offs were done when one of our account managers left or disappeared." 

Quality: 
0.5
Schedule: 
0.5
Cost: 
0.5
Willing to refer: 
0.5
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Ongoing
Project summary: 

INGIC was contracted to develop a mobile application for a startup launch. Despite vastly exceeding the agreed timeline, no deliverables were produced. Legal recourse is underway due to lack a of communication.

The Reviewer
 
1-10 Employees
 
United Arab Emirates
JC Donnelly
Owner, 241IRE
 
Verified
The Review
Feedback summary: 

The planned business launch failed without a mobile app to support it. High account manager turnover and confrontational, infrequent interactions made the relationship untenable. Robust onboarding procedures would have greatly improved the experience.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the owner of 241IRE, a startup company based in the UAE.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire INGIC?

We enlisted INGIC to develop a mobile application for us.

What were your goals for this project?

We wanted to go live with our mobile application in 95 days and launch our startup.

SOLUTION

How did you select this vendor?

We selected INGIC based on their promise of a dedicated team of app developers in the United States and a one-on-one account manager, who would liaise with our Dubai office throughout the 95-day build. We believed they’d be able to complete the build in our time frame, and that we’d have access to all their services, including their legal team.

Describe the project in detail.

Once we signed with INGIC in September 2017, we received timely phone calls from their finance office asking for payments to be made before they could begin or move onto the next stage of development. The account manager we were assigned to, Muhammed, apparently was no longer with the company, so we were passed to another resource. We continued to receive phone calls from their finance department until our final installment was paid in December 2017.

Fast-forward to May 2019: after a workflow agreement of 95 days, we do not have a completed application. We’ve endured employee changes and canvassed for senior management to get in contact with, which we succeeded at in December 2018. After informing us that ours was a unique, unfortunate case of poor service, they stopped replying to any form of communication, seemingly resigning or leaving overnight. Most recently, in March 2019, they promised a comprehensive review of our build, but that ended in them accusing us of refusing to communicate with them.

INGIC has admitted to us in writing that, to date, they haven’t completed any work on the project. Further, they’ve lost our contract, the logo we signed off on, and our stationery, all while assuring us they were working on the build and would forward parts for approval soon. We’ve asked for a full refund of our money and began legal proceedings against them via the Dubai authorities.

What was the team composition?

We’ve had over 10 account managers at this point. A new one is assigned every eight weeks and promises to finish the build in a matter of days or weeks.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were a startup business that incurred financial losses and failed to start because of INGIC’s incompetence.

How effective was the workflow between your team and theirs?

It was great, up until we made our final payment. They initially agreed to a 95-day workflow, but 600 days later we have nothing to show for the partnership, except a string of account managers who all said the app would be launched soon.

What did you find most impressive about this company?

They certainly were quick to ensure payments were made on time.

Are there any areas for improvement?

No comprehensive hand-offs were done when one of our account managers left or disappeared. Every new resource started with little to no knowledge of what needed to be done on our build.

0.5
Overall Score Terrible.
  • 0.5 Scheduling
    ON TIME / DEADLINES
    Will not respond to any communication. Will consistently ignore messages.
  • 0.5 Cost
    Value / within estimates
    We gave them money and have received nothing as promised.
  • 0.5 Quality
    Service & deliverables
    Avoid at all costs.
  • 0.5 NPS
    Willing to refer
    Never.

iOS Development for Startup

"When we reached the development stage, things took a turn for the worse."

Quality: 
0.5
Schedule: 
0.5
Cost: 
2.0
Willing to refer: 
0.5
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Dec. 2018
Project summary: 

INGIC was hired to develop a native iOS app for a startup. They created a prototype based on an initial demo and set of designs that they received.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Olid Uddin
Founder, V Corp Ltd.
 
Verified
The Review
Feedback summary: 

The app that INGIC delivered fell far below initial expectations, and external audits revealed a multitude of issues that kept the app from being released. Infrequent communication, a lack of transparency, and unkept promises were hallmarks of this partnership.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m a co-founder of V Corp Ltd. We’ve launched a social networking app in the UAE.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire INGIC?

We hired INGIC to build our native iOS app.

What were your goals for this project?

We wanted to build an enterprise-level native iOS app with a backend that matched our initial demo concept.

SOLUTION

How did you select this vendor?

We selected INGIC based on their proposal to deliver a high-quality app. They'd shown us that they were an international agency and had worked with several recognizable brands. Also, because we had the designs and a demo already made, they gave us a reduced price.

Describe the project in detail.

They took the designs and demo that we had created and developed an initial prototype.

What was the team composition?

We were assigned a project manager who was with us for about five months. He left the company halfway through our project. After that happened, we didn’t have a point of contact and had to call generic numbers to get a hold of the people who were handling our project.

We eventually came to learn that a team of ten developers in Pakistan had worked on our app. This came as an absolute shock to us because INGIC had told us that their developers were in the US.

RESULTS & FEEDBACK

Describe the impact this engagement has had on your business.

After an excruciating eight months, we had our first demo from INGIC, and it was a complete mess. They proceeded with development, and the entire project took a whopping 14 months to complete. We wanted an external agency to review the source code before we made the final payment, but INGIC refused.

We ended up making the payment before having four different agencies review the code. Each firm was shocked to learn that the app was built by what was allegedly a top international agency. They found more than 200 critical Swift code errors in the app, and the entire backend framework was the same quality as a basic demo. Also, the product couldn’t be scaled and had several security flaws.

As a result of these problems, we were unable to publish our product on The App Store and had to hire another developer to fix the remaining issues. The developer ended up building the backend from scratch because INGIC hadn’t done anything that we asked.

INGIC promised a high-quality native iOS app built by experienced Swift developers, and what we got was a total disaster. This partnership has almost ruined our startup, and we’re currently pursuing legal proceedings against INGIC as we seek reimbursement.

How was project management handled?

Project management started off really well. In the beginning, we had a dedicated account manager who would call us every week to discuss and finalize the initial designs. When we reached the development stage, things took a turn for the worse.

We no longer had weekly calls with our project manager, and we weren’t allowed to speak to the developers. We would provide feedback via email and would have to wait for 2–3 weeks before hearing back. This would happen with the most basic corrections, and, to our annoyance, most of our emails would get ignored. There was no particular workflow, and INGIC didn’t use any project management tools.

Is there anything that the vendor did well or that you would consider a strength?

To be honest, there was nothing that we would consider a strength. Our startup suffered greatly as a result of working with INGIC.

In what specific areas can they improve?

There are several areas where they can improve. They could work on communicating more regularly and being transparent about the composition of their team.

They could also benefit from hiring more experienced developers. Although we were never able to speak with them, it seems that our app was beyond the abilities of their developers.

Based on some of their reviews on Clutch, it appears that others have had similar experiences with INGIC. They should stop advertising themselves as a leading mobile app development agency, as this is not the case.

0.5
Overall Score
  • 0.5 Scheduling
    ON TIME / DEADLINES
    After the design phase, they didn't follow a schedule. We'd agreed on a four month scope, and the app took more than 13 months to complete!
  • 2.0 Cost
    Value / within estimates
    They did give us a reduced price due to us providing designs and having an initial demo.
  • 0.5 Quality
    Service & deliverables
    The quality was extremely poor. They lack knowledge of Swift development and have no understanding of backend development for an app.
  • 0.5 NPS
    Willing to refer
    I will not recommend anyone to use INGIC for any development work.

Mobile Development for Ride Hailing App

"INGIC did not stick to our project scope, our timeline, or any of the promises they made."

Quality: 
0.5
Schedule: 
0.5
Cost: 
0.5
Willing to refer: 
0.5
The Project
 
$10,000 to $49,999
 
June 2018 - Mar. 2019
Project summary: 

INGIC was hired to develop a ride-hailing mobile application.

The Reviewer
 
1-10 Employees
 
Benghazi, Libya
Abdulhadi Salem
Business Development, Zajel Smart Services
 
Verified
The Review
Feedback summary: 

The app did not meet expectations, and the team was largely unresponsive. Project management was inconsistent, and team members seemed not to be in the US as promised. The relationship terminated as a result of the sub-par delivery and concerns around best practices.

The client submitted this review online.

BACKGROUND

Introduce your business and what you do there.

I'm the business development manager for a startup focused on smartphone applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INGIC?

We hired them to develop our ride-hailing application. We wanted to be the leading ride-hailing app in our market.

SOLUTION

What was the scope of their involvement?

We signed a contract with the expectation of having a fully functional app from them within 110 days.

How did you come to work with INGIC?

I found INGIC online through reviews on Clutch and other review platforms.

How much have you invested with them?

We invested around $23,000, which is about $7,000 more than the market price. 

What is the status of this engagement?

We started working in June 2018 and terminated the partnership in March 2019.

RESULTS & FEEDBACK

Describe the impact this engagement has had on your business.

We stopped working with them on March 9th. Because they failed to deliver the project within the contracted timeline—110 days from June 20th, we are taking them to court. Additionally, they provided a written statement claiming that their team is based in the US, but we have reason to believe they're actually working out of Pakistan. We're suing them for this as well. 

How was project management handled?

In late June 2018, we called INGIC’s Dubai office and signed a contract with them to develop our ride-hailing mobile app. Before the start of the project, we were passed between a few different people then told that we would get a call from a salesman. Later that month, we got in contact with a salesman who promised our project would be delivered on time (about 110 days) by his team based in the US, which is why we were paying about 40% more than other vendors we had looked at.

However, once he collected the first payment, everything changed. They assigned a new project manager. He was unprofessional, had little knowledge about mobile apps, took up to 20 days to respond to our emails, and would only respond after we filed a complaint to the Dubai office. After two months of this, we got a new, third, project manager. He was no different from the first two. We had the same delays, and our project saw no real progress. At this time, we decided to terminate our project with INGIC.

We then received a call from a senior project manager at the Dubai office who promised the project would be better handled. He invited someone from our team to the Dubai office, promised a local project manager would also be assigned, and that we would experience more professionalism moving forward. Based on this conversation, we decided to keep the project going with INGIC. However, we soon saw the same delays, lack of professionalism, and lack of progress. It was clear that INGIC lacked the resources and knowledge to develop our app for us. We have a strong belief that we were given fake names and locations of everyone we worked with.

INGIC did not stick to our project scope, our timeline, or any of the promises they made. We would wait for updates on progress, and upon finally receiving it, only a portion of our requirements were met. Our feedback and requests for iterations were mostly ignored.

We then heard that INGIC was developing a similar application to the one we had contracted out to them. They denied it and pointed out that nowhere in our contract did it say they couldn’t develop a similar app. They essentially slowed down our project and started developing a direct competitor. We didn’t ask for that in the contract because we didn’t think we had to, as it’s unethical by industry standard.

This month we sent an email officially ending our business with them and informed them that we'd be taking the matter to the Dubai court. INGIC then started sending updated project files and claimed they delivered our project already.

Is there anything that the vendor did well or that you would consider a strength?

No, I can't name anything.

In what specific areas can they improve?

They could start by being honest about the names and locations of their team members.

What advice do you have for clients with similar needs to yours?

Stay safe and avoid hiring INGIC.

0.5
Overall Score
  • 0.5 Scheduling
    ON TIME / DEADLINES
  • 0.5 Cost
    Value / within estimates
    They were more expensive than other vendors.
  • 0.5 Quality
    Service & deliverables
    INGIC failed to deliver our project.
  • 0.5 NPS
    Willing to refer
    I’d never recommend them.

Logo Design for EVOO Branding Agency

“They accommodated my whims by making modifications whenever I needed.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
July 2018 - Nov. 2018
Project summary: 

INGIC was tasked with designing and developing a logo for a technical, branding, and marketing agency in the gourmet food industry. They focused on improving customers’ UX and capturing corporate identity.  

The Reviewer
 
1-10 Employees
 
Madinah, Saudi Arabia
Michael Ovtchinnikov
Owner, REVOOLVE
 
Verified
The Review
Feedback summary: 

INGIC delivered a striking, aesthetically appealing new logo that perfectly encapsulates and evokes the company’s core values and central mission. They maintained an open line of dialogue through the project manager and regulated a seamless workflow. The team was patient and accommodating. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

REVOOLVE works in the field of high-quality extra virgin olive oil (EVOO). Our company provides technical, branding, and marketing support to producers of EVOO worldwide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire INGIC?

The primary service we needed from INGIC was logo design. We wanted to create a logo that would lend our business more visibility.

What were your goals for this project?

Our goal was to enhance our customers’ visual experience through a visually compelling logo that expresses our company’s mission and values.

SOLUTION

How did you select this vendor?

INGIC had done previous work to support other projects for us in the past.

Describe the scope of their work in detail.

INGIC collaborated closely with us to develop the logo. The majority of the project focused on the design. We were in constant communication.

What was the team composition?

Henry (Project Manager, INGIC) was very helpful in all of our interactions. He afforded care to our project and constantly engaged me, even when I was very busy. His patience and ability to liaise between the INGIC design team and me resulted in top quality work.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

INGIC produced a deliverable that’s available for public view. Our new logo is quite visually compelling. It beautifully conveys our company's core mission and principals.

How effective was the workflow between your team and theirs?

INGIC maintained a flexible and sustained workflow. Project management was very effective.

What did you find most impressive about this company?

I most appreciated INGIC’s patience and flexibility. They accommodated my whims by making modifications whenever I needed.

Are there any areas for improvement?

Perhaps they could allow clients to have direct contact with the designers rather than always communicating through the project manager.

4.5
Overall Score They performed great work. There is always room for improvement.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Minor changes sometimes took time to complete.
  • 5.0 Cost
    Value / within estimates
    They were very accommodating.
  • 5.0 Quality
    Service & deliverables
    The process and the work were both high quality.
  • 5.0 NPS
    Willing to refer
    I am happy with their services and think future clients will be too.

Development and Design for a Chat Software

“INGIC added features that have improved the system and made it more efficient.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2018 - Apr. 2018
Project summary: 

INGIC built a chat software that’s implemented on multiple end clients’ websites. It has features such as parallel chat, user profiles, and real-time typing. They also built a dashboard that provides analytics.

The Reviewer
Mark Edwin
Senior Project Manager, Cugic
 
Verified
The Review
Feedback summary: 

INGIC was reliable and responsive, always available and willing to address any problems. Their chat software has increased productivity, which makes the end clients happy. It’s currently in beta testing, but users says it works well.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior project manager of Cugic, a provider of online chat support.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INGIC?

We needed to develop new technology to run our business. We wanted a chat software that would connect to our clients’ websites so that our team could provide chat support to their end users. We needed a partner to development and design the software.

SOLUTION

What was the scope of their involvement?

INGIC built a chat software with various functionalities. It’s a proactive program, meaning users automatically receive a greeting from the chat server when they come onto the site. The chat support providers can see what the users are typing in real-time, helping them better understand and meet the end customers’ needs. The software also features parallel chat, so our agents can work with multiple site visitors at once. Along with those functionalities, the program provides real-time access to user profiles. We use the software to provide analytics and reporting to our clients, such as what’s working and chat transcripts to ensure our agents are meeting their expectations. The chat software is a white label solution, so our clients can market it as their own.

What is the team composition?

We worked with two project managers, and there was a team of about ten people assigned to them.

How did you come to work with INGIC?

We found them through an online search.

How much have you invested with them?

We spent between $500,000–$1 million.

What is the status of this engagement?

The partnership lasted from January–April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

INGIC added features that have improved the system and made it more efficient. Our clients appreciate the increased productivity and are happy with the work. The software’s currently in beta testing, but it works well.

How did INGIC perform from a project management standpoint?

They understood our issues and problems, making them a reliable partner. We mainly communicated via phone and email, and we could always get in contact with them. They were more than willing to look into any of our concerns.

What did you find most impressive about them?

Their project management and dev skills are impressive.

Are there any areas they could improve?

They should have 24-hour availability.

Do you have any advice for future clients of theirs?

Be open about your project goals; they’ll help you meet them.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'd definitely recommend them.

Mobile App Dev for Education Program

"Their high-quality work stands out to us, and we’re satisfied with how we’ve worked together."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2017 - Ongoing
Project summary: 

INGIC is developing a mobile app to promote educational services. They collaborated to create the specific elements of the app, and continue with the development process.

The Reviewer
 
1-10 Employees
 
Dubai, UAE
Lana Zein El Deen
Digital Engagement Specialist, U.S. Consulate General Dubai
 
Verified
The Review
Feedback summary: 

The app remains in progress, but the smooth process portends for success. Though quicker completion is desired, the INGIC team is producing high caliber work and has been proactive in providing capable team members.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the digital engagement specialist at the US Consulate General in Dubai.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire INGIC?

We needed to develop a mobile app for our network, EducationUSA.

What were your goals for this project?

We wanted the app to provide information to students looking to complete their higher education in the US.

SOLUTION

How did you select this vendor?

We chose them based on a comprehensive, creative proposal they sent us.

Describe the project in detail.

Initially, we had several calls with their team about the project. We then had a meeting to discuss the details and different sections of the app. We also gave them the specific data they’d need to incorporate to the app. From there, they began the development process.

What was the team composition?

We initially worked with the business development manager, and then he introduced us to the account manager and development team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Though we haven’t completed the app yet, the project is going well and is on track.

How effective was the workflow between your team and theirs?

The process improved when INGIC replaced our first account manager. The process has been much smoother.

What did you find most impressive about this company?

Their high-quality work stands out to us, and we’re satisfied with how we’ve worked together.

Are there any areas for improvement?

Though we’re pleased with the flow and turnaround from their team, it would benefit us if the project could be completed faster.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for a Car Selling Company

“They offer alternatives that result in better products.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

INGIC developed a high-quality e-commerce website with a clear and fluid interface using .NET and ASP.NET technology. They built iOS and Android mobile apps and integrated them with the site’s backend.

The Reviewer
Graham Ware
Senior Manager, Autorod Co., Ltd.
 
Verified
The Review
Feedback summary: 

With a more accessible interface, the e-commerce platform adds value to the business. INGIC’s excellent collaborative skills and diligent work ethic resulted in a top-notch final product. The team was responsive to all questions and concerns, quickly resolving any issues as they arose.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior manager at Autorod Co, Ltd. and I’m also involved in our marketing and sales efforts. We export used cars from Japan to different parts of the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with INGIC?

Originally, the website had a cluttered user journey. Our customers had to search through different links to find a specific car, then filter through various options to make a purchase. It wasn’t a clear process. We looked to INGIC for web development assistance.

SOLUTION

What was the scope of their involvement?

INGIC developed a high-quality e-commerce platform with a fluid interface using a .NET framework and ASP.NET technology. They also built iOS and Android mobile apps and integrated them with the website’s backend. Across all of the platforms, they implemented a Japanese to English translation software.

The updated platform included a customer login and user dashboard to help our buyers search through the various car auctions in Japan. INGIC also designed a better search and payment system that facilitates selection and invoicing operations. Lastly, the team set up a notification feature that sends email alerts to our users.

What is the team composition?

We had one main point of contact, but we worked closely with about four different team members. There were other staff members involved in the background.

How did you come to work with INGIC?

During our search project, we received a referral for INGIC. We did some research online and decided that they’d be a good fit.

How much have you invested with them?

We spent around $85,000 on this project.

What is the status of this engagement?

We worked with them for four months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The finished system is user-friendly. We’re able to offer a faster, more accessible alternative to the traditional car buying process. Additionally, the translation software improved our user’s experience. Now, they can more clearly understand auction sheets and other documentation.

How did INGIC perform from a project management standpoint?

They were excellent. We used Jira to track the project, but most of our communication was via phone call and email.

What did you find most impressive about them?

I was impressed by the final delivery. The platform adds value to our business.

Are there any areas they could improve?

No, everything was fine. There weren’t any issues. If we ever had a concern, the INGIC team took care of it right away.

Any advice for potential customers?

Clients shouldn’t just explain the type of software they want but describe their broader vision and the end goal. INGIC has a valuable perspective, so their input is valuable when looking at the big picture. They offer alternatives that result in better products.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for IT Consulting Company

"The team was very helpful and cooperative."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2017 - 2018
Project summary: 

INGIC provided a range of services, including mobile app development, server hosting, and digital marketing.

The Reviewer
 
10,000+ Employees
 
Saudi Arabia
Co-Founder, IT Company
 
Verified
The Review
Feedback summary: 

Engaged and supportive, INGIC willingly proffered guidance, suggestions, and issue resolutions. Though they can improve on their pricing, the team actively participates in the collaborative process. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the co-founder of SpikeIT.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire INGIC?

We hired them for mobile app development, server hosting, and digital marketing. 

What were your goals for this project?

The goal was to increase downloads. 

SOLUTION

How did you select this vendor?

We found them via a Google search. 

Describe the project in detail.

The app is designed to assist in decision-making. It polls and collects votes from other participants around the world on any topic the user is conflicted on. 

What was the team composition?

The team was very helpful and cooperative.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

INGIC proactively offered ideas and solutions.

How effective was the workflow between your team and theirs?

Thanks to a supportive and professional account manager, working with INGIC has been a wonderful experience. 

What did you find most impressive about this company?

They are eager to provide feedback and results are delivered quickly. 

Are there any areas for improvement?

I would like to see more competitive prices.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web & Mobile Development for Marketing Company

"My account manager works effectively [and] answers my questions."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Aug. 2018 - Ongoing
Project summary: 

INGIC provides web and mobile development. 

The Reviewer
 
1-10 Employees
 
Dubai, United Arab Emirates
Mohamed Alyammahi
 
Verified
The Review
Feedback summary: 

Although the project got off to a bad start with lackluster designs and a remote account manager, INGIC quickly resolved the issues. The new account manager is attentive, thorough, and responsive. The team excels more at development than design. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I work at a marketing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire INGIC?

We hired them for web and mobile development. 

What were your goals for this project?

We needed to build a mobile application and website. 

SOLUTION

How did you select this vendor?

We found them through comparison and research.

RESULTS & FEEDBACK

How effective was the workflow between your team and theirs?

In the beginning, INGIC assigned an account manager in the U.S. who I could only reach through phone calls or WhatsApp. The distance caused miscommunication. Then they understood the problem and assigned an account manager in the U.A.E.

What did you find most impressive about this company?

My account manager works effectively, answers my questions, and solves my problems anytime, even during the weekend. 

Are there any areas for improvement?

Every project needs an account manager who is physically present. At the beginning, the logo designs weren't acceptable. I hired a third party to design the logo. I would advise them to work more on design.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Website Design and Development for Video Production Firm

"Their team was professional, courteous, and prompt."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Apr. 2017 - June 2017
Project summary: 

INGIC designed and developed a website to introduce a new firm and appeal to a target audience. Priorities for the site included user-friendliness and impressive visual elements.

The Reviewer
 
11-50 Employees
 
Austin, Texas
Chief Marketing Officer, Video Production Firm
 
Verified
The Review
Feedback summary: 

The completed website received favorable reviews and contributed to substantial business growth. INGIC perfectly captured initial requests and delivered a strong online presence. The team is skilled, organized, and professional, making for a pleasant working engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Chief Marketing Officer of a video production company that offers animation solutions to all types of businesses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire INGIC – Mobile App Strategy, Design, and Development?

We hired INGIC to help us launch our website and start a new brand of video production.

What were your goals for this project?

We sought a visually attractive website that fit our brand's persona and drives traffic.

SOLUTION

How did you select this vendor?

We originally found INGIC through an internet search, but a friend recommended them, as well.

Can you go into detail about the services they provided and the scope of the project?

INGIC developed our website in a way that reflects our values and our services well. They achieved our objectives as a user-friendly and creative website.

What was the team composition?

We were assigned one project manager and several technical support representatives.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website helped us attract more customers and grow our business.

How was project management arranged and how effective was it?

Their team was professional, courteous, and prompt. We were able to approve all prototypes prior to development. The project manager was patient and cooperative throughout the whole process.

What did you find most impressive about this company?

The quality of their work while working with tight deadlines is most notable, but their customer support deserves praise, as well.

Are there any areas where they can improve?

No, we were satisfied with their work.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer