Describe the impact this engagement has had on your business.
We stopped working with them on March 9th. Because they failed to deliver the project within the contracted timeline—110 days from June 20th, we are taking them to court. Additionally, they provided a written statement claiming that their team is based in the US, but we have reason to believe they're actually working out of Pakistan. We're suing them for this as well.
How was project management handled?
In late June 2018, we called INGIC’s Dubai office and signed a contract with them to develop our ride-hailing mobile app. Before the start of the project, we were passed between a few different people then told that we would get a call from a salesman. Later that month, we got in contact with a salesman who promised our project would be delivered on time (about 110 days) by his team based in the US, which is why we were paying about 40% more than other vendors we had looked at.
However, once he collected the first payment, everything changed. They assigned a new project manager. He was unprofessional, had little knowledge about mobile apps, took up to 20 days to respond to our emails, and would only respond after we filed a complaint to the Dubai office. After two months of this, we got a new, third, project manager. He was no different from the first two. We had the same delays, and our project saw no real progress. At this time, we decided to terminate our project with INGIC.
We then received a call from a senior project manager at the Dubai office who promised the project would be better handled. He invited someone from our team to the Dubai office, promised a local project manager would also be assigned, and that we would experience more professionalism moving forward. Based on this conversation, we decided to keep the project going with INGIC. However, we soon saw the same delays, lack of professionalism, and lack of progress. It was clear that INGIC lacked the resources and knowledge to develop our app for us. We have a strong belief that we were given fake names and locations of everyone we worked with.
INGIC did not stick to our project scope, our timeline, or any of the promises they made. We would wait for updates on progress, and upon finally receiving it, only a portion of our requirements were met. Our feedback and requests for iterations were mostly ignored.
We then heard that INGIC was developing a similar application to the one we had contracted out to them. They denied it and pointed out that nowhere in our contract did it say they couldn’t develop a similar app. They essentially slowed down our project and started developing a direct competitor. We didn’t ask for that in the contract because we didn’t think we had to, as it’s unethical by industry standard.
This month we sent an email officially ending our business with them and informed them that we'd be taking the matter to the Dubai court. INGIC then started sending updated project files and claimed they delivered our project already.
Is there anything that the vendor did well or that you would consider a strength?
No, I can't name anything.
In what specific areas can they improve?
They could start by being honest about the names and locations of their team members.
What advice do you have for clients with similar needs to yours?
Stay safe and avoid hiring INGIC.