What evidence can you share that demonstrates the impact of the engagement?
The support was always perfect, and all the problems were solved promptly.
How did Infrassist Technologies Pvt. Ltd. perform from a project management standpoint?
What I like about them is they’re always available. It’s easy to get a hold of them. When we reach out to Alkesh, even after hours, we hear from him within minutes.
What did you find most impressive about them?
They’re willingness to help and accommodate us stands out to me. If I was in some kind of challenge, I’d tell them the technology I’m battling with and they would find a way to assist even if that required them getting a certification.
Before I actually used Infrassist Technologies, I’d get the high-level engineers of the product in question and we’d do technical interviews with their employees to establish whether they actually know what they’re talking about. I got the highest certified engineer in the country on a call with one of their interviews and bombed them with the most technical questions that he could think of. They passed with flying colors which was the ultimate deciding factor for me to start using them.
Are there any areas they could improve?
No, they accommodate me with whatever I need.
Do you have any advice for potential customers?
The whole team is very capable. I always feel it’s important to know the boss and have a direct line to them if needed. We never had to use it, but I feel it’s a good thing to have on hand.