Can you tell me about the scope of just their work?
It was an installation and then also consulting on set up as well as an upgrade. We called it project ECM or enterprise content management. We didn’t have that system at CMHC. The company was engaged as a business partner with IBM. That’s how we did the initial engagement. They provided us the technical expertise on getting the system installed, both on the server and also showing our staff how the installed system gets set up and configured, on the desktop configuration.
We were tasked to do a lot of custom development, so we worked on understanding the APIs of the system. We needed the technical knowledge to make modifications to the system, but also advice on what not to do. So the company provided expertise on all aspects of the setup and functionality and rules. They helped us take full advantage of a document management system from a business standpoint. It’s not just technical advice InfoMedia Systems Group provides, but there is a demonstrated competence in understanding document management.
They did work on installing IBM Records Manager. There was work on Content Manager, which was the foundation product in IBM’s ECM Suites. The company had to do the work on setting up Content Manager, but also making sure that it’s supported in Document Manager.
Can you assess the IBM suite?
InfoMedia Systems Group has contacts within IBM. If we ran into some problems, they can pick up the phone and reach the right people. They also knew the business side of the IBM product so we got maximum benefit.
Wayne King, [the Senior Solutions Architect] at the company would speak very knowledgeably on those topics from a business standpoint. There was a demonstrated technical competency knowledge of IBM. InfoMedia Systems Group answered all of our questions.
They’ve done other work with other organizations. I think they’ve did a lot of work for the Jamaican government and some other work in Canada. They knew their stuff from the business side, too.
When was that work completed?
I think the last of it was in the winter of 2009.
How did you select InfoMedia Systems Group to work with?
It was through IBM. We were working with IBM. IBM had won the RFP to put the system in place and then they had recommended InfoMedia to work with us. That was the initial engagement.
Could you give us a sense of the size of that initiative?
It was a low six-figure project. I forget the exact amount. There was a core team on the project of six people, but there were about 20 people involved in various capacities from half time to fewer hours. It was a good-sized project for our organization.