How happy are you with what they’ve delivered so far?
Very, very happy. Bob Sullivan is who I originally started talking with, and he is very much the professional. He totally understood the pain that he could hear in my voice when we first had our conversation. He brought in one of their engineers, Steve Luc, who actually worked with us on the account, and Steve was just phenomenal. He actually had a background with GoldMine, so he knew some of the challenges that we were facing in going from GoldMine to CRM. He was very helpful in making recommendations to us as well as fixing some of the problems that we had created for ourselves.
When working with InfoGrow, is there anything that you find to be unique or special compared to other developers that you’ve worked with?
I think a big part of it is in going from the group that we’ve worked with originally that we were unhappy with, InfoGrow suddenly put my mind at ease in that they just became a partner in this with me immediately. They jumped in with both feet. I had a call with Bob and Steve early in our discussions, along with our project manager who was leading the transition to CRM, and they both just jumped in with both feet. We did a two-hour go-to meeting and showed them the overall setup of what we were doing. They were able to just jump in immediately and say, “Right now, I can tell you this, this, and this. You could make some changes and see huge rewards.” I am impressed by their level of personalization, and they started adding value immediately. It made me feel much better about the project.
Looking back on the work they’ve done for you, is there anything that you would do differently a second time around or think that they could improve upon?
Nothing that I think they can improve upon. What I would do differently is I would engage them right out of the gate. Had we had their expertise in helping us initially map out what we wanted to do before doing any type of customization, it would have put my project on time. I wouldn’t have been eight months delayed in trying to get it working the way that we could just use it. That’s why when we finished implementing on the healthcare side. I went to the EVP of our core division, who are the next ones slated to do the transition, and said, you definitely have to work with these guys, because they know what they’re doing. They know the pains that we had in GoldMine and how we’re trying to resolve them in CRM, and it’s been valuable. That’s why they’re working with them.