What evidence can you share that demonstrates the impact of the engagement?
The connectors became a strategic initiative for the company, and is one of our primary differentiators based on the number of connectors that we have getting our library, and the quality. The features that they developed are quite robust compared to our competition. So, they were an integral part in starting that. Their programming skills were excellent.
When I started, it would take us about 12 weeks to develop a single connector, and today it takes about four weeks.
How did Inflection Point perform from a project management standpoint?
Project management is a two-way street, so making them feel like a part of our organization was important. We established quarterly visits, where I would go to their offices. I’m bilingual, so that helped communication. The team itself has very good language skills, which is very helpful when bringing them to meet customers.
We structed the project so that, for every five developers we brought on board, we’d bring on another project manager to serve as a team lead. I would then communicate with those managers to ensure project were getting done on time.
We used scrum and agile methodologies. We had daily standups that lasted about 15 minutes, so we could resolve problems very quickly.
The followed industry standards. And time zones weren’t an issue because they were a near-shore team. They’re very professional in the way they run their teams. They’re very disciplined.
What did you find most impressive about them?
They take care of their employees, and that’s very important. Attrition can kill an outsourcing engagement very easily. From the time that we started, to when we completed the engagement, we only lost one person. That speaks to Inflection Point’s way of treating them, training them, and providing clear advancement opportunities within the organization.
Are there any areas they could improve?
I don’t have anything negative to say about them. They’re a great company and I’d work with them again.
Do you have any advice for potential customers?
Make them feel like they’re a part of your team. It should be a combined effort. That’s what made our engagement so successful.