Inflection Point

Introduce your business and what you do there.

I’m the chief information officer for a premium certification service for HR professionals.

What challenge were you trying to address with Inflection Point?

We wanted to keep our organization’s customers and data safe. We needed to strengthen our security constantly.

What was the scope of their involvement?

Inflection Point provided penetration testing and vulnerability assessments for our tech. They explored our employees and our public-facing digital properties to provide recommendations for where we could strengthen our security.

What is the team composition?

I’ve worked with five or seven from their team, including their CEO, head of cybersecurity, and a handful of their engineers.

How did you come to work with Inflection Point?

I’ve known engineering teams that worked with them in different capacities. The CEO knew that I needed some cybersecurity needs. After looking at their offerings, it seemed like a good match.

How much have you invested with them?

We spent less than $20,000.

What is the status of this engagement?

We worked together for four weeks.

What evidence can you share that demonstrates the impact of the engagement?

My team saw value in the recommendations made by Inflection Point. By strengthening our security posture, it keeps our business and customers safe.

How did Inflection Point perform from a project management standpoint?

They met all deadlines. They were very responsive and transparent in their work.

What did you find most impressive about them?

Their flexibility and adaptability were impressive. They proposed an initial approach to the engagement, and then we gave them what we needed to start small. They were flexible enough to adjust to meet our needs. That’s what customers want in a service provider.

Are there any areas they could improve?

They’re competing against big names in the cybersecurity space. Most of their team was nearshore during this engagement. I would suggest that their security engineers get special US certifications.

Do you have any advice for potential customers?

Their team offers a broad services team. Make sure you have someone that you can hold accountable for the success. Not everyone will have that with their CEO, but make sure you have someone that you can build a strong relationship with.

Introduce your business and what you do there.

I’m the CIO at a private equity-owned company building a services franchise. 

What challenge were you trying to address with Inflection Point?

My company hired Inflection Point to provide development services.

What was the scope of their involvement?

Before I joined my company, Inflection Point worked on application development. We’ve also leveraged their team to build additional products and scale our IT team. 

Inflection Point provides business analysts to help clarify requirements and engineers to support design. Their team has helped develop and code our products. This involves building automation, testing the products, and then releasing them into production. They own the product management and production components. Their team maintains the applications post-implementation. We have our own architects who review and approve the architecture.

For one project, they helped develop a cloud-native application using lambda functions. They built a service-oriented architecture, infrastructure, and cloud formation. The team worked the entire stack for us. 

They have worked in ASP.NET MVC, a Microsoft stack. The team also recently developed their AWS skill set, and they’ve had great success with it.

What is the team composition?

My team has worked with Inflection Point’s business analysts. We’ve also partially used their UI designers, application developers, and QA resources. 

How did you come to work with Inflection Point?

The relationship existed before I joined the company. They’d been responsible for building and maintaining one of our applications.

How much have you invested with them?

We’ve spent about $300,000–$500,000.

What is the status of this engagement?

Our contract goes back to 2017, and the partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We were extremely pleased with how well the AWS product was delivered. They were very instrumental in augmenting our AWS infrastructure and skillsets so that we could quickly build the cloud-native application. Since we launched the product, everybody has been very happy.

Inflection Point’s engagement and the way that they interact with us have been very good. We can see the value of our work with them. The quality of their work has been good. We have test automation and quality checks in place.  

How did Inflection Point perform from a project management standpoint?

We don’t really engage them in that sense — we own the project. However, we can all track what is going on. We work in an agile environment, so our head of engineering works with their engineering leads on a daily basis. Once a week, we communicate about deliverables and progress.

What did you find most impressive about them?

Seeing Inflection Point as a partner has turned things around. Initially, we set up the engagement so that we’d give them work, they’d do the work, and then they’d send it back to us. Last year, we decided to shift our perspective and see our work with Inflection Point as an ongoing partnership.

Making that change has been very helpful; they’ve gone from being an order taker to a partner, and we have more of a team mindset than that of a transactional vendor relationship. The team has a better understanding of our roadmap. We’ve seen more value in the speed of the work, product delivery, and handoff. 

Are there any areas they could improve?

Providing better clarity around their capabilities is always helpful. They’re constantly building new skills. In a sense, I took a chance with their AWS skills. They should share how mature their capabilities are and what processes they have with their customer base.

Any advice for potential customers?

Be clear about what you want to get out of the engagement. They’re a small organization on the application development track. If you’re looking for multiple capabilities out of one organization, they’re not necessarily the right size for that. For instance, they may not have application operations.

Please describe your company and your position there.

Our company is a forward-thinking team of digital-savvy strategists, technology architects, and boundary-pushing creatives. Because in these digital times, delivering results is the only fuel powerful enough to accelerate business outcomes and create meaningful connections between brands and customers.

I am the VP of Technical Project Management.

For what projects/services did your company hire Inflection Point, and what were your goals?

We hired Sitecore developers to help supplement our development team for a large Sitecore implementation initiative.

How did you select Inflection Point and what were the deciding factors?

They were referred to us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Sitecore development delivered in agile method to include remediation efforts, leveraging Jira. The Inflection Point team became a part of our team and processes in delivering.

How many people from the vendor's team worked with you, and what were their positions?

2-3 full stack Sitecore developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Their work was exceptional and on time.

Describe their project management style, including communication tools and timelines.

Their team fit within our processes and communication tools to include leveraging Jira for implementation and Slack for communication between team members.

What did you find most impressive or unique about this company?

They were able to ramp up to supplement our team quickly as well as learn and adhere to our processes during implementation. The CEO and CTO are very much involved and have a very hands on approach. All of the team members are exceptionally qualified and very personable to work with.

Are there any areas for improvement or something they could have done differently?

No.

Please describe your company and your position there.

I am the Manager, Data & Analytics, at the National Council of Architectural Registration Boards. My team works to ensure the overall health and usability of our data assets to empower organizational awareness and facilitate business user consumption.

For what projects/services did your company hire Inflection Point?

Over the past 18 months, the Data & Analytics team have been working to update and revitalize our data warehousing processes and structures. While we had made great strides forward, we still needed someone to help us fine tune some of the pieces.

To do this, we were looking for strong skills in database administration and best practices who would also be able to "work backwards" from the desired output to determine the best approach.

What were your goals for this project?

Primarily, we wanted to get our pipeline to a place where we could refresh the data more regularly than the existing nightly batch job. We also has some smaller goals of incorporating some data sources that were left out of the previous phase and transforming the messier data sets into BI-friendly models.

How did you select Inflection Point?

I was not directly involved in the selection process for the company, however, I was involved in the decision to bring our specific consultant onboard. To make this decision, I provided a general description of the project needs to our contact who shared the resume of a potential candidate.

We did a brief interview to ensure our project was a good match for the consultants skillset and something they were interested in working on.

Describe the project in detail.

Being a small team with a very focused project, the consultant and I collaborated very closely. We held daily standups each morning and typically would pair for a couple hours in the afternoon. We sliced the work into discrete projects that each provided independent value. Since the original contract was for just three months, we wanted to avoid leaving anything half done.

In the end, however, we were able to accomplish everything on the original to do list with a few days to spare. Completed work included optimizing table table and schema structures in our data warehouse, reviewing and updating the process by which the data was prepped for analysis, consuming the data from a previously skipped NoSQL database, transitioning an existing process for API data consumption into the current pipeline.

The consultant did most of the "heavy lifting" while I provided context, direction and a second pair of eyes when troubleshooting.

What was the team composition?

The team was just me and the one consultant.

Can you share any outcomes from the project that demonstrate progress or success?

I honestly can't believe how much we got done in these three months. We were able to tackle every project on the initial to-do list which means more data that is more frequently refreshed for our business users. We're hoping that these improvements will translate into greater adoption of the reporting assets by our business users.

How effective was the workflow between your team and theirs?

Communication was very easy between me and the consultant. We set them up with access to our slack for easier back-and-forth throughout the day and used email very little. The vendor point of contact was frequently in touch to check in and make sure things were going well, too.

We initially set up our internal work management tool for tracking for this project, but with just two of us on the team it was more overhead than it was worth. A daily standup and slack communication throughout was all we needed to be efficient and stay on the same page.

What did you find most impressive about this company?

I have been really impressed by the productivity, diligence, and friendliness of the team at Inflection Point. Our consultant has truly felt like just an extension of my team instead of a mysterious outsider. I've also been blown away by how quickly our consultant has learned the ins and outs of our systems and our domain. I think within the first weeks they understood our data better than I did after a year!

Are there any areas for improvement?

I can't think of anything I would "do differently" in hindsight, except maybe come up with a harder set of projects!

Introduce your business and what you do there.

I’m the former VP of engineering for SugarSync. It’s a software company.

What challenge were you trying to address with Inflection Point?

We wanted to extend our team, and were looking for a partner to help us with that.

What was the scope of their involvement?

They integrated as part of our team, working remotely to build our product; they did development work.

The product allows people to store their files in the Cloud and synchronize it. It’s similar to Dropbox.

There were three teams we had working; web interface, backend/platform, and mobile. They worked in all three teams.

What is the team composition?

There were 9–10 people working with us.

How did you come to work with Inflection Point?

I knew them through business connections. I liked that they were nearshore, with minimum time zone difference. When I visited them, I felt they had a sufficient pool of resources to meet our needs.

How much have you invested with them?

We spent $5 million.

What is the status of this engagement?

We worked together from January 2008–February 2011. I left the company at that point in time, but they continued working with the company.

What evidence can you share that demonstrates the impact of the engagement? 

They were effective and trustworthy to do development remotely for us. We did a big release every 1-2 months. It was a good interaction, with good dynamics, working with them. 

How did Inflection Point perform from a project management standpoint?

We managed the projects internally. They worked well in our team, finishing tasks on time. Communication was good.

What did you find most impressive about them?

They are more well-rounded than other teams I’ve worked with. They’re able to see the bigger picture and communicate well with others beyond writing code. They seem to enjoy understanding all the different aspects of a project.

Are there any areas they could improve?

I can’t think of anything.

Do you have any advice for potential customers?

In general, it’s important to make any outsourced team feel like part of your own team. With this team specifically, I would suggest maximizing the benefit of them being nearshore.

Introduce your business and what you do there.

I was the CTO at an electronic medical record (EMR) SaaS provider. We focused on working with behavioral health agencies.

What challenge were you trying to address with Inflection Point?

I hired Inflection Point because I needed to expand my team of about 30 employees. We had a lot of projects but not enough developers to do them. I needed to find developers quickly, without having to go through the whole hiring process.

What was the scope of their involvement?

I took a hybrid approach, so I had two onshore people from Inflection Point who were in our office and worked directly with our in-house developers. Then, the remaining resources were in Monterrey, Mexico.

Inflection Point’s resources became team members; they had full access to the dev environment and were assigned tickets. This was software development, so they did both front- and backend development and database work. They worked in .NET and JavaScript. They also did some Android mobile app development for us.

What is the team composition?

We initially brought on 15 team members from Inflection Point. When I left the company, there were more than 25 Inflection Point people on the team.

How did you come to work with Inflection Point?

I found them through my friend who had worked with them before. He referenced them and said they were really good, and I vetted them. I chose between using them and an Eastern European development firm I’d used before, but I went with Inflection Point because of the proximity and time zone. The developers were good, and, on top of that, we could take a hybrid approach of both onshore and offshore, as my developers had not done offshoring before.

How much have you invested with them?

The cost was $100,000 a month, so over $1 million a year.

What is the status of this engagement?

I’m no longer with the company, but Inflection Point is still working with them. I brought them on in late 2014.

What evidence can you share that demonstrates the impact of the engagement?

The biggest thing was that we were delivering features, bug fixes, and changes at a much faster rate than we could have without them. We were able to do a lot more. We were also able to deliver an Android app; we’d already done one for iOS, but we wanted to make sure we had one for the Android market. Overall, the best way to judge the impact is how quickly we were moving through projects and delivering.

How did Inflection Point perform from a project management standpoint?

They performed very well because they were integrated with our existing systems for managing projects and tasks. Their onshore resources translated quite a bit for us and really kept everybody on task. Even though the entire team was on the standups and calls, the onshore folks made sure that the communication pipeline was robust and pipeline, so that we could deal with issues quickly. If there was a question, we could answer it right away and not lose any momentum.

The biggest challenge was integrating Inflection Point’s resources with our existing employees, many of whom had never worked with an offshore vendor. Communication and culture were challenges, but Inflection Point made it easy. Taking the hybrid approach really helped bridge our teams, so it just came to the point that Inflection Point’s resources were considered team members. 

What did you find most impressive about them?

Their code is well written, and they’re basically like your own in-house developers. They ask good clarifying questions and become experts in what your software does so that they can deliver good code. We didn’t have to go back and keep redoing it. I was very pleased with that; I’ve worked with some other firms where the developers would go off and do their own thing, and the code wasn’t great. 

For the most point, Inflection Point’s code was well-structured, and they really helped push the product in a good direction. They asked clarifying questions that made the product better.

Are there any areas they could improve?

The only thing I can think of is that there is sometimes a language barrier from a verbal communication perspective. However, that is generally overcome through written communication. There are occasions when you get a developer who has trouble with English verbally. Other than that, I don’t have anything else. Their coding, processes, and senior team are industry-leading. They’re very straightforward and good to work with.

Any advice for potential customers?

Depending on the size of the project, I would clarify what you want from an offshore development group, whether it's Inflection Point or somebody else. Be very clear about what the developers need to do, such as whether they should be on a standup call every morning and what system they’re using for their check-ins. To get the most out of them, make sure they become part of your team. Also, make sure the scope is agreed to with the senior people at Inflection Point so that nothing gets lost in translation.

Introduce your business and what you do there.

I’m the founder and CEO of Oculis Labs, a data protection firm.

What challenge were you trying to address with Inflection Point?

We were a tiny company with just myself and my investors. I had invented some technology that I needed to implement but I didn’t want to bring on developers at that point since we were still in validating whether the invention was realistic. Rather than try to bring on software developers for what could have been a short-term stint, it made more sense to go to an outside agency that already had developers on staff.

They helped me develop a prototype of a very novel information security product. We went through an early-stage research project at first where I had developed some of the science behind it. I’m a product manager by career and experience, so I defined the requirements in a document for them. We were trying to validate these things. This was one of the most experimental projects in my career ever; it wasn’t clear at the beginning whether this would even work. We were shaping a new category/product.

What was the scope of their involvement?

The security product would allow an authorized user to sit down at a computer screen and read the data on the screen. It could be Word or Outlook or a browser. You could read what was on the screen but somebody standing beside you looking over your shoulder would see just a confusing garble of misinformation that seemed to be moving around the screen all the time. We used a hardware device called a gaze track — a high-end camera that uses infrared light to illuminate the subject’s eyes and determine down to a .5 degree angle exactly where the user is looking on the screen in almost real-time.

The software development task for Inflection Point was to figure out a way to use that technology combined with some science around the way that human vision works and even cognition and the way we absorb information. We would be changing what the display was communicating in as close to real-time as we could get it so, if the user had a Word document open, they would always see the real words wherever they happen to be looking on the screen. All the other words on the screen would be replaced with false information. It was a really crazy idea but it turns out it works.

What is the team composition?

There was a senior person on their side, and we increased and decreased the number of people on the team. There were a couple of other developers working on this as well. It’s been a while so I don’t remember exactly how many but I think we started with one person. Then, we increased it to two and then four before scaling back down to two. We eventually ended the project.

How did you come to work with Inflection Point?

I had worked with the founders of Inflection Point at a previous company five years prior. I trusted them as individuals. Later on, when I came across the idea, Carlos (CEO/Co-Founder) may have found me. He’s a very good networker. He mentioned that he could help me out with the project.

How much have you invested with them?

We spent around $380,000 with them.

What is the status of this engagement?

We worked together from November 2007 until June 2009.

What evidence can you share that demonstrates the impact of the engagement?

They ended up producing a working prototype that allowed us to get our first set of customers and a second round of investments. They made a huge impact.

How did Inflection Point perform from a project management standpoint?

We didn’t have a set schedule because of the nature of the project but I don’t recall ever having any complaints about it. Later, I brought people in on my side as well. I had a project manager interfacing with them. That may have helped. We were satisfied.

In a very iterative process, they helped me figure out how we could make this thing work. I’d give them a set of requirements or do a phone call with them and they’d write some stuff down in documents. Then they’d go off and work on it for a week. They’d send me an update. One of the things they really excelled at in this project was the spirit of flexibility. They knew that I didn’t know how this product was going to look in the end. There was a lot of invention going on through the process.

What did you find most impressive about them?

The lead guy was great. He was smart, flexible, and hardworking. A lot of times, when you outsource a software task, you have to be really careful about spec’ing it and doing changes on the fly because they like more certainty. Inflection Point wasn’t like that. The team was very good to work with. It was nice to have support. They were interested in my success. Obviously, they’re there to make money but it was more than that. I went down there once to work with them in person. The office manager and VP that was running the team were there and we spent a bunch of time together. It was nice to feel like they really cared that we are successful.

Are there any areas they could improve?

Nothing stands out. The only knock on them, if there was any, was that they were at a nearshore price-point. It was far less expensive than hiring my own people but more expensive than hiring an offshore company. The flipside is they were almost in my time zone. There were some advantages to them being only an hour difference: the turnaround was good, the guys that run the company are here in Maryland, and communication was good. Even today, I’d be willing to pay a bit of a premium on their services because I know they’re here and they’re easy to work with. I don’t have a big negative.

Do you have any advice for potential customers?

I’d recommend anyone outsourcing a project to understand what it is you’re asking for. Understand that the vendor can’t read your mind. You have to write it down. You have to be very clear about what you want them to achieve. Do regular status checks with them and ask for prototypes if that’s appropriate. Give them feedback. You can’t just throw a project over the fence and expect it to come back perfectly. Have a project leader on your side that really speaks for what you need because the vendor can’t do that for you. You can’t assume they will staff it all themselves. You need to staff it with experts on your side as well.

Introduce your business and what you do there.

I’m the CRM leader at Irvine Company. We’re in the real estate business, so we own and lease different spaces as well as develop and sell homes. On the B2C side, we use Salesforce for lead toward lease processes. On the office and retail side, we heavily use the platform for lease generation and management.

What challenge were you trying to address with Inflection Point?

Last September, we went live with a Salesforce solution for our retail and office spaces. It was in hypercare for eight months but wasn’t stabilizing. I was brought on board to stabilize the system. When I looked into it, I found organizational issues. The consulting firm that the company used for implementation didn’t produce quality work.

What was the scope of their involvement?

Inflection Point provides all of our development and QA resources for Salesforce. They primarily work in a pure development capacity. We have a blended team, so our technical leads personally interact with each member of the Inflection Point team. We manage the projects and then their team delivers. They also engage at the beginning of initiatives, so when we put our requirements together, they offer advice.

What is the team composition?

We currently work with 16 people from Inflection Point. We have eight developers, 7 QA team members, and an engineer.

How did you come to work with Inflection Point?

The offshore model didn’t work for our company, so I suggested that we transition to a nearshore model. I previously worked with Inflection Point and suggested that we engage them. Carlos (CEO) came to the office, met with our CIO and VP of CRM, and went through his company’s capabilities. We evaluated their proposal and then brought them onboard. We needed to move quickly, and their team wasn't a great risk as a known entity.

What is the status of this engagement?

We brought them on board in April 2020, and the partnership’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We measure their performance against the previous incumbent, and we’re performing twice as well. Their team produces extremely high-quality work. Whereas everything failed with our previous vendor, we never encounter problems with Inflection Point's work. Our business owners said that they had never seen work this clean.

How did Inflection Point perform from a project management standpoint?

We’re truly a blended team, so all of their people take their assignments from our team members. Inflection Point's punctual. They’re sincere, honest, hard workers. Our whole IT team loves working with them.

What did you find most impressive about them?

With Infection Point, we don’t just work with the developers. We work with the CEO, CTO, and VP of QA. Their executive team’s involved in the partnership and drives the success of their company. For example, they attend onboarding sessions. Their executive team’s commitment makes Inflection Point really special.

Are there any areas they could improve?

It’s hard to believe but I have to say there isn’t.

Do you have any advice for potential customers?

I’ve worked with Inflection Point twice now and have had the exact same experience. It’s their culture. I have to believe that they’d perform at this level for anyone.

Introduce your business and what you do there.

My position is the director of operations for JPMA, an application provider primarily to the Women, Infants, and Children (WIC) program. WIC is a food assistance program for single mothers and those under a certain income threshold. The program helps to provide them with nutritious foods. Any woman who is pregnant or has children up to the age of five that meets the income requirements is eligible for the program. Depending on her situation, whether she’s pregnant, breastfeeding, or has a toddler, different foods are prescribed to help that person with food and security issues.

What challenge were you trying to address with Inflection Point?

Our company provides the WIC program with two applications, primarily: one is a shopping application that helps program participants find food, download benefits, and that sort of thing. The other application is called WICSmart, which Inflection Point has worked on. WICSmart is an application that delivers nutrition and breastfeeding education. WIC agencies use that app to assign lessons to program participants, who then take those lessons. The app reports results back to the WIC agencies.

We had a legacy version of the WICSmart product when we hired Inflection Point. The product was already pretty widely used when they came in, which I think is even more difficult than starting from scratch. The product was a bit dated. Also, our structure and company had changed a bit, so we didn’t have the developers who had originally built the product.

What was the scope of their involvement?

Initially, Inflection Point made some small modifications and bug fixes, and then they progressed into essentially rebuilding the app piece of the product.

Most of the creative direction comes from us, so we describe at a functional level what we need, they reiterate that back to us to ensure there’s understanding, and then they design the technical aspects of it.

What is the team composition?

We have a primary project manager that we work with the most.

How did you come to work with Inflection Point?

I didn’t make that initial decision, but I believe it was some sort of solicitation. I don’t think there was a whole lot of in-depth research that went into finding them.

How much have you invested with them?

My company has spent around $150,000.

What is the status of this engagement?

The work began in April 2018, and it’s an ongoing project.

What evidence can you share that demonstrates the impact of the engagement?

We had a legacy product that was getting severely dated, and Inflection Point helped us to make that product current and relevant. They have definitely helped us keep that product more competitive, modern, and intuitive; generally, they’ve enabled us to keep using the product out in the field and continue operating in the environment that we work in. 

How did Inflection Point perform from a project management standpoint?

Just as a high-level overview, their project management has been very strong. They practice agile development and are really willing to allow us to be as involved as we want to be. At different stages of the project, we’ve had weekly calls to review the current backlog and sprints that we’re in. They’ve done a good job of giving us demos when there’s a new feature to be released.

What did you find most impressive about them?

We have a different development team for our other app, and I would say Inflection Point is much more organized and has a more transparent approach to the jobs that we’re working on. They lay out what they plan to do and execute it exactly as they say they’re going to. Their planning, strategy, and follow-through have been more outstanding than that of other developers we’ve worked with.

Are there any areas they could improve?

There are always little things, but one thing that sticks out is their project estimations. They tend to be on the low side in terms of how much work a project will require, but it’s not unreasonable. Other than that, I don’t have any other suggestions. When they complete something, they document it really well and provide us with testing tools. I don’t have anything negative to say about their processes.

Any advice for potential customers?

Let Inflection Point guide you on the technical side of things. While we’re somewhat technical, we’re not developers, so they’ve been the perfect fit for us; we’re able to give them a fairly low-level, functional description of what we want, and they’ve been able to take that and develop specifications. They return quality work based on what we ask for. I would say to take the time to explain what you want.

They’re better than a lot of developers that we’ve worked with at understanding the functional aspect of projects and the user experience we’re asking them to deliver. When we describe a product, we have complete trust in them that they understand what we’re talking about.

Introduce your business and what you do there.

I was the CIO for The Cleaning Authority and Authority Brands.

What challenge were you trying to address with Inflection Point?

For this project, we were redeveloping existing ERP and CRM applications.

What was the scope of their involvement?

We updated the applications completely. The backend was rewritten and Inflection Point helped with all of that. This system runs the day to day business. They provided a technical lead and QA staff and developers. We were working in Microsoft environments, so SQL server, and C# were the main languages they were using.  They completely changed the frontend UI, but much of the backend remained the same.

Some of the functionality that was new for us we developed a new dispatching tool, a higher level of integration mapping. We were able to demonstrate in our employee dispatch module, where teams would be going for the day. The mapping interface improved visibility into where those teams were navigating for the day.

What is the team composition?

There were seven, on our team, and we had a project manager.

How did you come to work with Inflection Point?

They were a referral from a company the provides executive coaching. Someone from that company introduced us.

What is the status of this engagement?

We started working together in March 2018 and it ended in July 2019.

What evidence can you share that demonstrates the impact of the engagement? 

Our customer base has been very receptive and happy with this upgrade. In general, the system has improved efficiencies.

How did Inflection Point perform from a project management standpoint?

We fully integrated them into the project. They participated in daily scrums. Even though they’re an off-shore company, we worked very well together. They never caused any delays and they were very agile. They helped us meet the changing requirements effectively.  

What did you find most impressive about them?

At all levels, from executives to the project team, everyone was very easy to work with. I was confident in their technical abilities. Even if we weren’t satisfied, their management made the appropriate changes to staffing. They managed the relationship well from that standpoint. I would use them again.

Are there any areas they could improve?

There’s going to be up and downs with any relationship, but they manage things appropriately, so I’m satisfied.

Do you have any advice for potential customers?

If anybody is on the fence for working with them—I was very satisfied with them, and I think you will too.