Inflection Point

What evidence can you share that demonstrates the impact of the engagement? 

We were able to significantly increase lead capture. We had a 25% increase in our organic leads. There’s no question that we had significant improvements in our lead generation efforts. All of our resources were highly qualified. 

How did Inflection Point perform from a project management standpoint?

We ran an agile shop, using scrum methods. We had daily stand-ups and worked closely with them. They had someone on their side making sure that the project ran smoothly. So, it was a good relationship. 

Our architect resource had a great understanding of Sitecore and helped us structure our architecture well. Inflection Point worked well with the business and technology teams. The team communicated very well in English.

What did you find most impressive about them?

Inflection Point had good rates in terms of the value we got. The team worked well together and we didn’t see any disconnects between our on- and offshore resources.  They were also in a similar timezone as us, which was helpful.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

The on-site resource is more of an account manager. He was a good strong technician who had great communication skills. The key to our success was that he had the ability to not only facilitate the rest of his organization but also to bring the technology architecture skills we needed. 

What evidence can you share that demonstrates the impact of the engagement?

We haven’t had any security issues on our platform. Their work was crucial to show to our investors. It’s evident we have the right infrastructure. We do a yearly penetration test and got a very high grade. We’re very satisfied. They created a very solid foundation for our business.

How did Inflection Point perform from a project management standpoint?

They are very good. We’ve integrated our IT team with their team. We work in collaboration. They’re very organized. They’ve helped us to move into an agile methodology. They’ve provided us with tools to create an agile project management culture. They’re very well structured. They’re not only a good technical partner but they’re also very well managed.

What did you find most impressive about them?

They’re really good with security and software architecture. They were really helpful. They’re also very good at web development.

Are there any areas they could improve?

We felt they weren’t that strong in mobile app development.

Do you have any advice for potential customers?

We started to establish a solid relationship from the start. We’ve been really open with them in terms of the needs and they’re very flexible. They can even train your people. We look at them as an extension of our IT department. We work very nicely as a team. That’s what distinguishes their relationship from other companies we’ve worked with in the past. It’s not on a price-based but it’s based on a long-term relationship.

What evidence can you share that demonstrates the impact of the engagement?

Our prior process was not as efficient in loading the data and not as complete in the service-level agreement (SLA). This new process has reduced the time it takes to load this data in a client portal by 50% and significantly reduces the frequency in which we exceed the SLA for the data load. From a client perspective, the data is available sooner and more consistently.

How did Inflection Point perform from a project management standpoint?

We removed the project management from Inflection Point’s scope and took it on ourselves. Their resources were embedded within our development team. They have their own streams of work that were tracked alongside the main project. 

What did you find most impressive about them?

They’re very nimble and flexible. They’re willing to go outside their normal scope of work and extend themselves to other areas. They’ve shown the ability to learn the domain in which they are operating so they could add more business value. 

Are there any areas they could improve?

On the flip side, Inflection Point didn’t necessarily have the background in the domain space right away, which meant that it took some time for them to come up to speed. Their learning curve would be reduced if they were to invest in building that core competency on their team. 

Any advice for potential customers?

Define the scope very clearly and have discussions with Inflection Point’s team and principal stakeholders to understand what they need to accomplish your goals. 

What evidence can you share that demonstrates the impact of the engagement?

I don’t have any specific statistics about the sites’ performance, but I know that we have seen continual improvement since they came onto the project. They have continued to A/B test, try new things, and update to find new ways to maximize our leads, and we have seen improvements year-over-year because of that effort from them.

How did Inflection Point perform from a project management standpoint?

They did a fantastic job of managing the project. It was always really easy for me to work with Eduardo (Director of Engineering) and Carlos (CEO), and I always felt like I knew where we were and could stay on top of the work because of their efforts. They stay out in front of all milestones and timelines, and I didn’t have to do nearly as much as I do with most other vendors.

What did you find most impressive about them?

The stability of the partnership has been a huge asset to our work and overall business over the years that they have partnered with us. The relationship has been seamless to manage, and it is always clear that they take our needs seriously because they are very much a part of our team.

Are there any areas they could improve?

We had occasional communication issues like you would in any business relationship, but it was never anything specific to Inflection Point. I really have been happy with all the services they’ve provided to us.

Do you have any advice for potential customers?

Having really clear goals about who your audience is and what the purpose of the engagement is will help you both hit the ground running much more quickly than if you need a lot of guidance getting to those more defined objectives.