What evidence can you share that demonstrates the impact of the engagement?
I couldn’t see working with another development partner. An advertising agency website project can be a bear because there are so many stakeholders. It’s hard to get people to make decisions and there are always changes. Anything that we wanted, they were able to help us achieve. The sites performed well and our clients were happy.
The website for our nonprofit client was highly successful. They got a lot more traffic and engagement, which made them happy. It was difficult because they had a strict budget, but things naturally change with development projects. Their team was helpful in trying to do what they could within the budget. The client was so happy with the whole experience that she came to us with another project.
How did Infinite Red, Inc. perform from a project management standpoint?
Infinite Red was buttoned-up and anticipated any of our questions. We had regular check-ins and their team was responsive, so I never had to wait long for a response. If they didn’t have time to respond fully, they always told us that they didn’t have an answer yet but would get back to us.
I had no problem getting them on the phone with clients. Before I started anything, I engaged with them because they had our best interests and our client’s best interests in mind. Their team was cognizant of budgets and let us know about any possible issues ahead of time.
They were a great support system. I felt comfortable putting them in front of our clients. When we had to make changes, they were flexible, which is unusual for development teams. Their attitude was amazing. They were nice, understanding, and helpful about everything.
What did you find most impressive about them?
They’re great developers but also the way that they work with their clients sets them apart. Their demeanor and kindness go a long way. They don’t just have the brains. Their levels of professionalism and empathy set them apart. Their mindset was illustrated in everything that they did. When it came to budgets, they were understanding and proactive. When it came to sharing bad news, they were really great about providing solutions.
Are there any areas they could improve?
This was years ago, but I told them to not be afraid about telling me if a project’s going to take longer. I asked them to tell me if I gave them a request that isn’t realistic.
Do you have any advice for potential customers?
Utilize and leverage them. Engage them early in a project. Allow them to help with the scoping and strategy of a project.