What evidence can you share that demonstrates the impact of the engagement?
There are two key metrics that we really focus on for them, the first of which is delivery on time and in budget. They have performed perfectly in that regard time after time. We also used them for a mobile assurance program, which involves making sure that all of our apps are continuing to run smoothly and stay updated for our customers. We’ve been really satisfied with all of the work that they do there.
One of the things they’ve demonstrated time after time is their ability to operate at a very high level within the agile format. They do a great job of breaking work down into sprints, coming back to us with a very accurate statement of just how long each piece of that development is going to take, and then just hitting the ground running.
How did Indiespring perform from a project management standpoint?
We use certain technologies to collaborate but have regular face-to-face meetings or calls as well, and that has always helped us to flag issues that come up relatively early. That includes Microsoft Teams, Slack, and Trello — although we are planning to switch to JIRA — so that everyone can see what’s going on at all times. They are always incredibly willing to jump on the phone to explain anything, and that allows us to preempt a lot of issues that other companies have.
What did you find most impressive about them?
I think the thing that sets Indiespring apart from other external partners of this kind is that they take the problem on as if it’s a collective problem as opposed to telling you that you have a problem and then waiting for you to tell them what you want to do to fix it. Not only do they know what they’re doing, but they genuinely act as partners with you to execute it.
These days, it is incredibly important to work with somebody you trust. It would be entirely fair to say that over the time that we have worked with them, we have developed a huge degree of trust up and down both of our organizations, and that has massively benefited our work together.
Are there any areas they could improve?
There could always be a little bit of improvement in terms of proactivity and spotting issues before they arise, but that’s not something I would fault them for. It comes in every partnership with time.
Do you have any advice for potential customers?
Meet them face-to-face if you can, or video call at least because that connection will really help you to develop the trust that you need to have a really successful relationship.