A Complete Digital Marketing Solution

Here at Indexsy, we strive to provide clients with a full digital marketing solution. We understand you have more important things to do than to optimize your site for search engine, social media management or AB test Google AdWords campaigns. That’s why we’re here, we will keep your online community happy, aim for the top of Google rankings as well as provide a clean and modern website.

Some of our services includes, but are not limited to: SEO/SEM, Web Design/Development, Content Marketing, Reporting, E-Commerce website setup as well as social media management. What are you waiting for, check our site out and opt in for a free SEO site audit.

 
$1,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2015
Show all +
Vancouver, Canada
headquarters
  • Indexsy
    210 - 128 West Hastings Street
    Vancouver, BC V6B 1G8
    Canada
other locations
  • Indexsy
    Urbanstr. 46
    Berlin, BE 10967
    Germany
    +4915737771296
  • Indexsy
    776-778 Barking Road
    London E13 9PJ
    United Kingdom

Portfolio

Key clients: 

East Dane (Subsidiary of Amazon), Grammarly, OneFootball, Unu, Twiddy

Reviews

Sort by

Visual Trends Content Marketing Campaign for Design Consultancy Firm

“We saw a 300-400% increase in inbound contacts, and somewhere around 200-300 highly qualified leads.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2017 - June 2017
Project summary: 

Indexsy provided web design and content marketing services for a third-party startup. This included SEO and PPC digital marketing work, and the creation of landing pages and websites from the startup’s content.

The Reviewer
 
1-10 Employees
 
Bucharest, Romania
Dan Baciu
Co-founder, Studio Humm
 
Verified
The Review
Feedback summary: 

The client has received the completed work and is pleased with the results, which has generated new leads and increased traffic to the website. Indexsy were enjoyable to work with, maintaining excellent communication throughout, organizing the project well, and providing a good level of information.

BACKGROUND

Introduce your business and what you do there.

I am a co-founder and the principal designer of a branding studio called Studio Humm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indexsy?

We were working for a Berlin-based startup which published visual trends in order to generate leads and create more awareness about their own photography. Up until that point, it hadn’t caught on in terms of traction, views and engagement, so they came to us asking to develop something which could generate more business and improve metrics.

SOLUTION

What was the scope of their involvement?

We initially worked with Indexsy on turning the client’s old blog posts and PDF files into dedicated landing pages and websites, with their own domains. As a specialized retargeting and SEO agency, they worked on getting those published and indexing them as well. They also provided pay-per-click [PPC] management. Everything was constructed based on the SEO [search engine optimization] and indexing guidelines they provided.

What is the team dynamic? 

Jacky Chou, their founder, managed PPC and SEO on their side. He was our main point of contact, and we didn't really mind who performed the actual work, as long as the quote would not be inflated beyond initial expectations.

How did you come to work with Indexsy?

We are currently based in Romania and had worked with a few local companies in the past, but needed a partner with international expertise; one who could handle a more complex project without us having to micromanage them. Indexsy has worked with clients in North America and the EMEA [Europe, the Middle East, and Africa] region.

We asked our connections within Berlin and received 2 recommendations for Indexsy and their principal, Jacky Chou. They’d had a number of collaborators, were trustworthy and experienced, and could provide services which matched what we were working on.

How much have you invested with them?

Overall, it was a $40,000 to $50,000 project, out of which Indexsy’s work was around $25,000. They handled the budget directly with the end-client. We weren’t really interested in getting a cut from subcontracting to Indexsy; we enjoyed working with them a lot, so wanted them to receive as fair a price as possible.

What is the status of this engagement?

We started working with Indexsy at some point between April and June 2017. Our first visual trends projects with them took place around May and this particular project concluded around July. Indexsy continued the PPC and SEO work for a longer period of time after we delivered our side of the project. Our collaboration continues now on a consultancy model. We will go to them whenever we need them in the future.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They enjoyed working with us and we very much enjoyed working with them. We’re looking forward to continuing the relationship if the opportunity presents itself.

We made some internal post-project presentations for the final product, but this occurred while they were still gathering SEO and PPC data. It takes a while to gain traction in this area, and we were just at the start. Compared to other projects, we saw a 300-400% increase in inbound contacts, and somewhere around 200-300 highly qualified leads.

I’ve been talking to the client, who has been excited about the results of the campaign. Indexsy generated a lot of new leads, but the lead-to-conversion time is 3–4 months. I believe that the company signed one client for a 5-figure contract, largely based off of this campaign.

How did Indexsy perform from a project management standpoint?

They were well-organized and kept everything under control. One thing I liked about them was the lack of extra information. Many agencies tend to flood us with numbers and stats, but they kept it simple and business-oriented. They were objective and numbers-oriented, with no added fluff.

They were communicative throughout the process. We had a Slack channel on which I could tag Jacky and ask questions, and have him come back with an answer within 2–3 hours. We also had phone calls, and had a conference call on Zoom at one point, since Slack didn’t have that feature yet. 

What did you find most impressive about them?

One of the reasons for our good collaboration is that both of our agencies look at the bigger context and not just at the quality of our own deliverables. We look at the client’s actual needs on a quarterly or yearly basis and see where a particular campaign fits into everything. 

The campaign brief wasn’t followed to the letter because Indexsy advised us on which approaches would and wouldn’t work. They came up with ideas on how to maximize our return on investment, keep everything under control, reach estimations, and make sure everything was relevant to the client. We could have gotten lots of leads, but they may not have been high-quality or a good fit for the company.

Are there any areas they could improve?

The software they use for generating metrics reports doesn’t offer the full picture. It gave us all the numbers we needed, but we sometimes wanted to look at something extra and see, for example, if one of our results had been influenced by another campaign on the client side.

5.0
Overall Score The onboarding process was swift. They picked up on our context fast and followed up on our deliverables.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve never missed a deadline and came with strong recommendations on this side.
  • 4.5 Cost
    Value / within estimates
    They are expensive, but we did enjoy the results of the work.
  • 5.0 Quality
    Service & deliverables
    They achieved all their objectives and followed up with us.
  • 5.0 NPS
    Willing to refer
    We’ve had a great experience working with them and they came recommended by others in the field.

SEO Services for Fortune 500 Contracts

"You can't ask for more than professionalism and timely deliverables."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2017 - June. 2017
Project summary: 

Indexsy whitelabels digital marketing efforts in support of high project demand. Support is exclusive to SEO and backlink acquisiton despite offering PPC services. Referring domains increased 25-30 percent. 

The Reviewer
 
1-10 Employees
 
Austin, Texas
Founder, Dash SEO
 
Verified
The Review
Feedback summary: 

Initiative, professionalism, and a cost-effective approach are major strengths. Deliverables were either timely or earlier than expected, which is extremely rare. 

BACKGROUND

Introduce your business and what you do there.

I'm the Co-founder and CMO at DASH-SEO, which is an SEO [Search Engine Optimization] and digital marketign agency with local, domestic, and international clients. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indexsy?

We work with a number of hedge funds, which operate in a  very competitive niche industry. As a result, they require a lot of grunt work on technical frameworks from an SEO perspective. It was necessary to have a third-party vendor help us address those challenges because we couldn't allocate enough resourse to appease the end-customer. 

SOLUTION

What was the scope of their involvement?

We had a white label relationship with them for our East Coast hedge fund clients. They helped us with overall SEO, technical SEO, backlink acquisition, and outreach.

While PPC management is in their wheelhouse, this engagement only involved an organic approach, not a paid one. We limited our collaboration exclusively to SEO. 

What is the team dynamic?

Jacky, the founder, was our main point of contact working with a 5-6 person team behind the scenes. 

How did you come to work with Indexsy?

They came recommended by a mutual colleague. Our past experience with agency outsourcing convinced us that Indexsy could help.

How much have you invested with them?

We spent approximately $20,000 – $25,000 per month, totaling over $100,000.

What is the status of this engagement?

Work began in January and concluded in June. We plan to do business with them again quite soon. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

For one client, Jacky increased organic traffic by 60% in a six-month timeframe. The referring domains increased 25% - 30% as part of the backlink acquisition campaign they ran for us, which goes hand-in-hand with overall organic traffic increase.

How did Indexsy perform from a project management standpoint?

Jacky was totally on it – 100% clear communication. I appreciated not having to worry about managing yet another team. Jacky took the project, spearheaded the movements, and ran with it.

What did you find most impressive about them?

They delivered either on-time or earlier than expected. Whereas other agencies might conjure excuses for project delays, Jacky took the opposite approach. 

Advice for potential customers?

I always recommend due diligence before choosing a vendor. This was an exceptional case because Indexsy came recommended. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I'd give more than a five if I could because things were earlier than expected.
  • 5.0 Cost
    Value / within estimates
    They had a cost effective approach.
  • 5.0 Quality
    Service & deliverables
    You can't ask for more than professionalism and timely deliverables.
  • 5.0 NPS
    Willing to refer
    I'd highly recommend them.

SEO for Manchester Telecommunications Firm

"Jacky has been very transparent, and never oversold himself."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2016 - Present
Project summary: 

Indexsy provided SEO and organic conversion optimization for an online retailer, aiming to improve sales and direct customers to more relevant pages on their website.

The Reviewer
 
11-50 Employees
 
Manchester, England
Steven Mills
Digital Marketing Manager, PMC Telecom
 
Verified
The Review
Feedback summary: 

Within a year, the retailer saw a 37% organic uplift, a 27.5% revenue boost, and a 2% increase in conversions. They also ranked for roughly 2,200 more organic keywords. Indexsy earned praise for their extensive knowledge and honest, responsive communication. 

BACKGROUND

Introduce your business and what you do there.

PMC Telecom is an online retailer of headsets and phone systems. We rely on outside vendors a lot, and have 15-20 in-house members, not including our warehousing staff. I am the Digital Marketing Manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indexsy?

I am in charge of working with any outside agencies for editing our website, managing pay-per-click and increasing our traffic. This is what we brought Indexsy in for.

SOLUTION

What was the scope of their involvement?

Indexsy provided SEO and conversion optimization. As part of this, Jacky Chou [owner] also made some outreach for link-building on industry-related places.

We had a monstrous number of pages indexed in Google, and, even though there were high-converting search terms, they weren’t leading to the correct pages, so we weren’t seeing sales as a result. Indexsy helped us realign the site so that people would be directed to a sales page related to their search.

What is the team dynamic?

Jacky is our main point of contact. We communicate through a mix of email and Slack. If we need to have a real-time conversation, we will either have it on the phone or on Slack.

How did you come to work with Indexsy?

We received a referral from a U.S. retail company. I talked to one of their employees about our issue with keyword cannibalization, and he mentioned Jacky Chou as someone who could help. We had a conversation the day after, and went from there.

How much have you invested with them?

The overall cost has been around $80,000.

What is the status of this engagement?

We started working with Indexsy in October 2016, and have an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a 37% year-on-year organic uplift, and a 2% increase in conversions. Compared to last year, we’ve had a 27.57% revenue increase, and our conversion rate has gone up by 0.4%. It’s not massive, but it is a good result.

We are ranking for 5,200 organic Google keywords at the moment, compared to 3,000 in November 2016.

How did Indexsy perform from a project management standpoint?

They’ve performed well, and I have no complaints. I can be a nightmare in terms of responsiveness, but Jacky has been easy to get a hold of.

What did you find most impressive about them?

When it comes to agencies, the thing I value most is transparency. Jacky has been very transparent, and never oversold himself when delivering the work everyone else seems to do.

The brief with Jacky was vague to begin with since, at the end of the day, I and the company just needed help.

Are there any areas they could improve?

Not that I am aware of. I’m sure that there are areas Indexsy might be struggling with, but they didn’t appear in my case.

Do you have any advice for future clients of theirs?

I speak the language of SEO and the internet, but not all company owners do. This is an advantage to have when working with Indexsy or any other SEO company. Having an in-house person who is familiar with the field can speed things up, but this isn’t really a Indexsy-dependent thing.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES

    He’s never missed a deadline.

  • 4.5 Cost
    Value / within estimates

    His pricing is fair, and paying a bit more can lead to a more efficient job.

  • 5.0 Quality
    Service & deliverables

    Indexsy met our expectations and did a good job.

  • 5.0 NPS
    Willing to refer

SEO and Link Building for Vacation Rental Company

"His project management and communication style was really good for us."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2017 - Ongoing
Project summary: 

Indexsy helped a property management company improve their organic search rankings. They provided SEO, as well as Google Adwords and Facebook marketing strategies.

The Reviewer
 
51-200 Employees
 
Duck, North Carolina
Web Director, Vacation Rental Company
 
Verified
The Review
Feedback summary: 

The campaigns increased rankings and delivered impressive performance on major keywords. Indesxy managed their tasks capably, quickly addressed any issues, and achieved great results. Their transparent communication and technical skill made them a valuable long-term partner.

BACKGROUND

Introduce your business and what you do there.

We’re a property management company in the Outer Banks in North Carolina. I do everything for the web and inbound marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indexsy?

We’ve had some struggles with our organic rankings for some important keywords. It’s something that popped up over the last couple of years. We’ve talked to a lot of people and they didn’t have any insight.

SOLUTION

What was the scope of their involvement?

When I talked to Jacky [Founder, Indexsy], he primarily talked about the technical side of SEO, the link building aspect of SEO, and some onsite issues and things like that. We’ve implemented some of the strategies with building up and remarketing audiences, not just from the AdWords side, but Facebook re-marketing and how to use that to support organic growth and some of those other related areas.

We have the movement going the way we wanted to. He’s still advising, but it’s not as intensive of an engagement.

What is the team dynamic?

Jacky [Founder, Indexsy] was my main point of contact.

How did you come to work with Indexsy?

After hearing multiple recommendations for Jacky [Founder, Indexsy], I reached out to him. We talked, went over our problem, and he was able to help us get unstuck from where we were.

How much have you invested with them?

Around $40,000.

What is the status of this engagement?

We started working together in May 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen the ranking increases. Our core keywords that were stuck are now unstuck. We were in the 15-16 range for our 3 major keywords. We’re currently 4, 5, and 6 with a positive trend moving upwards.

How did Indexsy perform from a project management standpoint?

Project management might be his strongest asset. He’s organized and meticulous. His communication was top notch. He listened to our problems and he also communicates what they’re working on. Other times, we’ve engaged with other SEOs and we had no idea what they were actually working on. His project management and communication style was really good for us. We used Basecamp, Slack, email, and phone calls to correspond with each other.

What did you find most impressive about them?

He was honest and straightforward when we asked a question. I try to be a straight shooter and he was too. I appreciated that.

Are there any areas they could improve?

I can’t think of anything that was a pain for us. The results speak for themselves. I can’t endorse him enough.

Do you have any advice for future clients of Indexsy?

Be open with your data, your goals, and your main points. He’s willing to listen. He’s not judgmental. Give him what you can. Open up to him to get the best out of him. That worked for us and I imagine it’d work for everybody else.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

    I already have.

SEO Marketing & Web Design

"They truly delivered and went beyond our expectations."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Dec. 2015 - Ongoing
Project summary: 

With the goals of ranking on the first page of Google search and improving sales volume, Indexsy overhauled the digital marketing strategy starting with the redesign of the website, then working on SEO.

The Reviewer
 
201-500 Employees
 
Vancouver, Canada
Eddie Yan
Sales Associate, Sutton Centre Realty
 
Verified
The Review
Feedback summary: 

Indexsy earned a five-star review for their excellent and effective work. The Google ranking is now on the first page, and sales volume is up over 30%. Their work also helped to bring an increase in good sales leads and decrease in advertising costs. Strong expertise produced the desired results.

BACKGROUND

Please describe your company and your position there.

I am a team founder and real estate agent of a personal real estate corporation which works within Sutton Centre Realty.

OPPORTUNITY / CHALLENGE

For what reason(s) did your company hire Indexsy: Vancouver SEO and Digital Marketing Agency?

We wanted to capture a bigger market share, be on the first page of Google when people are searching online and, the most important of all, increase our sales volume.

What were your goals for this project?

Our first priority was to get on the first page of Google to increase market share.

SOLUTION

How did you select this vendor?

It was by luck. I did quite a bit of research and tried different companies that gave me false hope and empty promises. With great disappointment and hassle trying to cancel contracts with different vendors, I impatiently looked for an SEO company locally on Craigslist. I found Indexsy and Googled them. If they can be on Google's first page, they must be doing something right. So I contacted them. When I met with Jacky of Indexsy, he was very realistic, knowledgeable and upfront. I trusted him and felt comfortable with him even though I only met him a few times.

Describe the project in detail.

First, our website had to be redeveloped by Indexsy. Jacky gave us direction on theme, logo design, videos, contents, photos, etc. He had to work with the Real Estate Board for codes and implementations. Our team and his team worked daily with different ideas and changes. Our site was developed and launched quickly within a month with some changes. The project moved very quickly and flawlessly. Then Jacky launched our SEO marketing campaign.

What was the team composition?

We worked with Jacky and Tom of Indexsy. Jacky and Tom communicated with our team for changes and feedbacks. Their in-house team designed our team logo, created video and animations, and worked with our Real Estate Board for system implementations.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within the first 3 months, our ranking on Google was on the first page and it still is. Our sales have improved by more than 30% since the launch of our site. We continually get serious, good sales leads which result in successful sales. After tracking our sales leads, we eliminated some our all other advertisements without losing sales volume, thus reducing costs for us. Our net profit increased substantially since we launched our SEO marketing. We are extremely happy that we went with this decision to go with Indexsy. They truly delivered and went beyond our expectations.

How effective was the workflow between your team and theirs?

They are extremely efficient and very quick with design changes. They seemed available almost 24-7. We communicated by phone, email, Whatsapp, WeChat, text, and links.

What did you find most impressive about this company?

They are young, energetic, knowledgeable and upfront. They know what they are doing. We felt comfortable letting them work for us.

Are there any areas for improvement?

None.

5.0
Overall Score Extremely happy.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They work 24-7. They will reply anytime you need them.
  • 5.0 Cost
    Value / within estimates
    You get good value for the money.
  • 5.0 Quality
    Service & deliverables
    Their designs are very appealing and attractive.
  • 5.0 NPS
    Willing to refer
    If I could “200% yes,” I would; absolutely.

SEO Consultancy for UK Car Leasing Company

“I have complete confidence in the transparency that Indexsy gives me.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2016 - Ongoing
Project summary: 

After a drop in organic traffic, Indexsy was hired to help regain the lost traffic. They conducted a full-scale audit of the website and put a plan in place to work toward recovery.

The Reviewer
 
1-10 Employees
 
Glasgow. United Kingdom
Digital Manager, Car Leasing Company
 
Verified
The Review
Feedback summary: 

Indexsy cleaned up the website strategically in such a way that things didn’t get worse before they became better. Growth is evidenced in Google organic traffic now converting at a higher level. The Indexsy team impressed with their analytic attention to detail and ability to solve problems.

BACKGROUND

Please describe your company and your position there.

Our company is a car leasing brokerage in the U.K. Our business is entirely Internet-based, and the majority of our customers come from organic search engine traffic. I am the in-house digital manager in charge of overseeing IT and marketing projects.

OPPORTUNITY / CHALLENGE

For what reason(s) did your company hire Indexsy: Vancouver SEO and Digital Marketing Agency?

We experienced a drop in organic traffic after the Penguin 4 release in 2016. Indexsy has a reputation for successfully running SEO campaigns for large companies and is especially adept at link building and analysis.

What were your goals for this project?

Our goal was simple, to regain the lost traffic from the Google algorithm update. We had no set timescale for the traffic to return, simply 'ASAP' which is a tough ask for any digital consultancy.

SOLUTION

How did you select this vendor?

I met with the director of Indexsy at an SEO conference and, after discussing the project, decided to go forward and have the company do an initial audit with the idea of taking on the work if this initial task was satisfactory.

Describe the project in detail.

The team at Indexsy initially conducted a full-scale audit of our website, our external backlink profile, our brand presence online, the competition in terms of organic search, and the Google search landscape for our targeted keywords. The team then put in place a rigid plan to work toward recovery, which is now in place and revisited monthly to judge progress.

What was the team composition?

I have one main contact at Indexsy, however, I regularly liaise with other consultants and freelancers who make up part of the overall team at the company.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Both our external backlink profile and indexed URLs in Google were cleaned up, both of which would normally result in a staggering drop in organic traffic to a website. However, Indexsy did this in a calculated and intelligent way, meaning that we've barely lost any conversions or revenue from the decline in traffic. We are now seeing signals of growth in Google organic traffic, which is converting at a much higher level. The next couple of months should be a real breakthrough for our bottom line return from organic search.

How effective was the workflow between your team and theirs?

It's been fantastic. I have daily contact with the company, and, anytime I have questions, they are given appropriate time and answered in-depth. I have complete confidence in the transparency that Indexsy gives me.

What did you find most impressive about this company?

I've been most impressed by their meticulous attention to detail when analyzing websites for SEO inefficiencies. The company was able to highlight flaws and provide fixes for issues I didn't know existed. However, at the same time, Indexsy has a huge reach when it comes to blogger and media contacts, giving us a huge inventory of backlinks we can acquire when needed.

Are there any areas for improvement?

Not especially. I needed to reinforce our parent company's reserved nature for coverage in press and blogs at first, but the consultants and freelancers quickly learned this and worked to our house style with ease.

5.0
Overall Score A unique agency that blends friendly client management with clinical SEO results makes Indexsy a special asset to our company.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Easy, the company is available to me daily, even on weekends if I need it.
  • 5.0 Cost
    Value / within estimates
    The cost of Indexsy's services aren't cheap, but the results are paying for themselves.
  • 5.0 Quality
    Service & deliverables
    The attention to detail and focus on client ROI is a real separator from the competition.
  • 5.0 NPS
    Willing to refer
    As long as they can still provide us the same man-power and attention to detail I'd happily recommend them to anyone.

Digital Marketing Audit and Strategy

"Customer and revenue growth is way up."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2017 - Aug. 2017
Project summary: 

Indexsy was hired to evaluate the existing strategy and define a new digital marketing strategy to support the growth of the number of customers and the revenue they bring in.

The Reviewer
 
1-10 Employees
 
Brno, Czech Republic
Chief Customer Officer, SEO Firm
 
Verified
The Review
Feedback summary: 

The strategy is having a big impact on growth, both in numbers of customers and in revenue, to the extent of exceeding year-end goals. Indexsy impressed with their excellent communication and responsiveness and delivery of superior quality results.

BACKGROUND

Please describe your company and your position there.

We're a software-as-a-service company that provides continuous monitoring for websites to keep track of SEO issues and changes. I'm the co-founder.

OPPORTUNITY / CHALLENGE

For what reason(s) did your company hire Indexsy: Vancouver SEO and Digital Marketing Agency?

We needed a solid digital marketing strategy. The SEO tool space is very crowded, so it made sense for us to bring in an agency to audit our current strategy and help us define a new one. We needed to evaluate who we are targeting and how we reach them, what forms of digital marketing were we going to use, etc. and also what keywords to target (both SEO and SEA).

What were your goals for this project?

Our goal was to audit the current strategy and define a new one. We needed a detailed digital marketing strategy which supports our growth ambition. I anticipated the strategy would have a big impact on our growth, and that proved to be right.

SOLUTION

How did you select this vendor?

We asked around in our network for recommendations, and we searched online for digital marketing agencies that stood out. Finally, we ended up with a shortlist of 5 agencies which we gave a case. We then discussed the case over Skype. My business partner and I had separate calls with the agencies to make sure we were choosing the right one.

Describe the project in detail.

The project scope was to audit and re-define the digital marketing strategy. The goal was exponential growth of paying customers with a healthy monthly recurring revenue. My role was managing and giving input to the agency. Indexsy delivered the strategy.

What was the team composition?

Jacky was our contact within Indexsy. He's the main guy there. He spends time in Berlin which is not too far from Brno, Czech Republic where we are based, so he came over to our office for several meetings. He works with a team, but we never spoke to them directly.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Customer and revenue growth is way up. It looks like we're going to surpass our end of year goals by a lot. We're happy with the way things turned out. In the end, it's up to us to implement the strategy and get everyone to do the right things, but it worked out well.

How effective was the workflow between your team and theirs?

It was good. Jacky was always quick to respond and didn't have problems with visiting our office several times during the course of the project. He's also not someone with a 9 to 5 mentality; if I send him an email in the evening, he's quick to respond.

What did you find most impressive about this company?

Jacky is very direct and clear in his communication which saves a lot of time and makes communication smooth. As a Dutchman accustomed to directness, I appreciate that. Jacky brings a lot of experience to the table. It's not one of those agencies that bring their best talent to the initial meeting, and when the project starts, you get a junior who just graduated from college which is, unfortunately, the way it goes with lots of the larger, well-known, agencies.

Are there any areas for improvement?

Their pricing was a bit high. It was worth the money for sure, but it didn't come inexpensively. As a bootstrapped startup, it put a dent in our budgets, so I would have been happier with a lower price.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Once, Indexsy didn't make their deadline. They were 2 days late.
  • 4.0 Cost
    Value / within estimates
    They're expensive, but they delivered.
  • 4.5 Quality
    Service & deliverables
    Great quality
  • 5.0 NPS
    Willing to refer
    If you have a big digital marketing challenge and you have the budget, Indexsy is a great fit.