RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We have a lot of people using it and has been good so far, and working well. With Indeema it was a smooth project and process. They are very responsible and accessible; you can reach them pretty much 24/7. If something needs to be done, it doesn’t matter that they are in a different time zone, they always dedicate a project manager who can answer the call, or send a chat message back.
How did Indeema Software perform from a project management standpoint?
They use Redmine for project management, and they also try to be really scalable. We are able to see updates on current tasks. There have been no issues in the processing or creating a job or task, and they always ask what works for us. We moved to Google not too long ago, and they have been straightforward in working on our terms and what works the best for us in terms of sharing documents, and not just what works for them. They create special charts if we want to, and everything has been really straightforward.
Communication has never been an issue. Even if we find something critical, or our customer finds something that needs to be fixed, their turnaround time is really fast, and things are sometimes done over night. From my understanding, they have good resources to allow them to move forward with any scalability of the project whether it is small or big. Anything that they worked on was tested by them prior to handing it to us. They have a good QA engineering team who make sure that the codes they have provided work, which has been really good. Pre-planning has been really straightforward. They have been really good in creating technical requirements, and make sure everyone is on the same page and is doing the right thing. If there is something they are unsure of, they will always ask.
Sometimes when working with a company, they get the task done, and just do the coding, but don’t care how it actually works. Indeema really care about what your business is doing, and want to make sure you are going to be successful and the projects will work. Indeema also have provided us with suggestions, and always share their opinion to help us out. It has been helpful to have another point of view and perspective from a different side.
What did you find most impressive about them?
They always try to get the best people and talent possible to work for them as far as I understand. They always try to give as much as possible in order to deliver the best results for your project and expectations. They are a very good company, and I would like to work with them in the future as I see a lot of potential in them.
Are there any areas they could improve?
I didn’t have any problems at all. I had issues with companies I had worked with in the past, whether it was misunderstandings or them not being very knowledgeable in English. However, with Indeema, everything is straightforward. They have a pretty good knowledge of English, and always try to have at least 2 people who speak English to understand the project needs. It is not just the technical people, it is the project manager and sales representative who have the knowledge of what exactly the software development is, what it is all about, and how the project plan and scope should be.
Users appreciate the platform's streamlined and intuitive design. Indeema Software reports on their progress frequently, answers questions promptly, and sets clear goals. Their extensive knowledge and responsive workflow make the project run smoothly.