Incora

BACKGROUND

Introduce your business and what you do there.

I'm a co-founder and the financial director of Gal Eco Trade. We provide household chemistry to different companies and offices, distributing chemicals from a large company. Aside from this, we provide other related supplies, including soaps and napkins, as well as maintenance and cleaning services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incora?

We realized that we were getting too many orders and clients to manage manually. We decided to implement a CRM system, but we decided that we wanted a more specific, custom product, which we ordered from Incora.

SOLUTION

What was the scope of their involvement?

They developed our private web platform. It allows me, as an administrator, to add members to my team and view statistics about orders and clients. Users can also manage their own clients and add new ones. The system is used for sales, client statistics, and management.

I came to them with only an idea, a set of requirements, and with no technical documentation. The first step was to develop the documentation and create mockups. They used some web technologies for the development.

What is the team composition?

I was mainly in touch with Bohdan (CEO and Co-Founder, Incora), who acted as the product manager on their side.

They provided me with a whole team, including a project manager, a team leader, a front- and backend developer, and QA. Their designer was involved in the beginning.

How did you come to work with Incora?

There are many outsourcing companies in our city. We negotiated with several of them, but the Incora team provided us with the best conditions and price so we decided on them.

How much have you invested with them?

The cost of their work was $15,000.

What is the status of this engagement?

We started working with them in August 2017. The project took six months to complete, ending in January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've been using the system for four months and we’re happy with it. We've saved a lot of time because of the platform. Company budget and salaries can be managed by a single person, whereas previously, we were using several people for that task.

How did Incora perform from a project management standpoint?

The communication was mainly done by phone or Skype. We also had meetings at their office. They're based in my city, which made it easy for me to visit them at their office.

What did you find most impressive about them?

I was happy with their service. They seemed motivated and they like what they do. It was a pleasure to communicate with them. They’ve always given us quick responses and remained reachable.

Are there any areas they could improve?

No. I was happy with their services.

Do you have any advice for future clients of theirs?

I would recommend them without reservation. It’s important for clients to give them precise requirements.